Is the Pharmacy Technician - Customer Care Specialist position at Onco360 fully remote?

Yes, this Pharmacy Technician - Customer Care Specialist position at Onco360 is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Pharmacy Technician - Customer Care Specialist role?

This is a full-time Pharmacy Technician - Customer Care Specialist position at Onco360.

What benefits does Onco360 offer for this position?

Onco360 offers the following benefits: Dental Insurance, Vision Insurance, Paid Time Off, Tuition Reimbursement, Life Insurance.

What is the salary range for the Pharmacy Technician - Customer Care Specialist position?

The salary range for this Pharmacy Technician - Customer Care Specialist role is $0.023k+.

Pharmacy Technician - Customer Care Specialist at Onco360

United States

$0.023k+

<div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"><span style="-webkit-tap-highlight-color: transparent;">Join our Growing Team making a difference in our Patient Lives! </span><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;">Onco360 is looking for a <b style="-webkit-tap-highlight-color: transparent;">Customer Care Specialists</b> based out of our Waltham, MA<b> </b>pharmacy.  This is a full-time position.</span></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;">The following shifts are available:</span></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> <ol> <li>10:30AM – 7:00PM EST Monday through Friday</li> <li>11:30AM- 8:00PM EST Monday through Friday</li> </ol> <div> </div> <span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><b>This is a remote work from home position with training at the Waltham pharmacy. </b></span><span style="-webkit-tap-highlight-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal;">Customer Care Specialists at Onco360 w</span><span style="-webkit-tap-highlight-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal;">ill work </span><span style="-webkit-tap-highlight-color: transparent; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal;">with the sales team and providers in monitoring all customer care issues.</span></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"> </span></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><span style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;"><b style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;">Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b style="-webkit-tap-highlight-color: transparent; background: none 0% 0% / auto repeat scroll padding-box border-box transparent;">s.</b></span></span></span></span></span></span></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> <div style="-webkit-tap-highlight-color: transparent; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif; background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal;"><span style="-webkit-tap-highlight-color: transparent; background-color: transparent;">A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</span></div> <div style="-webkit-tap-highlight-color: transparent; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif; background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal;"> </div> <div style="-webkit-tap-highlight-color: transparent; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif; background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal;"><span style="-webkit-tap-highlight-color: transparent; background-color: transparent;">We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</span></div> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"><b style="-webkit-tap-highlight-color: transparent; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif;">Starting salary from $23.00 an hour and up</b></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); font-variant-numeric: normal; font-variant-east-asian: normal; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif;"><b style="color: rgba(0, 0, 0, 0.87); font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif;"><strong>Sign-On Bonus: </strong>$5,000 for employees starting before September 30th, 2026. </b></div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); font-variant-numeric: normal; font-variant-east-asian: normal; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif;"> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); font-variant-numeric: normal; font-variant-east-asian: normal; font-family: Arimo, "Helvetica Neue", Helvetica, Arial, sans-serif;"><span style="background-color: transparent; font-family: arial, helvetica, sans-serif;">We offer great benefits including:</span></div> </div> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); background: none 0% 0% / auto repeat scroll padding-box border-box transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-family: arial, helvetica, sans-serif;"> <ul style="-webkit-tap-highlight-color: transparent; padding-right: 0px; margin-top: 12px; margin-bottom: 12px; margin-left: 0px; list-style-position: initial; list-style-image: initial;"> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Medical; Dental; Vision</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">401k with a match</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Paid Time Off and Paid Holidays</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Tuition Reimbursement</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Company paid benefits – life, and short and long-term disability</li> </ul> <div style="-webkit-tap-highlight-color: transparent;">Customer Care Specialist Responsibilities:</div> <ul style="-webkit-tap-highlight-color: transparent; padding-right: 0px; margin-top: 12px; margin-bottom: 12px; margin-left: 0px; list-style-position: initial; list-style-image: initial;"> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Manages the customer care escalations email workflow.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Works with the customer service manager to ensure all sales team escalations are addressed daily.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Work all address exception reports given by the VP of pharmacy operations.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Report to the customer care manager any items that may cause escalations not to be completed.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Have knowledge of CPR+ and billing claim responses.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Work all projects that are assigned by the customer service manager</li> </ul> <div style="-webkit-tap-highlight-color: transparent;">Position Qualifications for Customer Care Specialist:</div> <ul style="-webkit-tap-highlight-color: transparent; padding-right: 0px; margin-top: 12px; margin-bottom: 12px; margin-left: 0px; list-style-position: initial; list-style-image: initial;"> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Education/Learning Experience <ul style="-webkit-tap-highlight-color: transparent; padding-right: 0px; margin-top: 12px; margin-bottom: 12px; margin-left: 0px; list-style: disc;"> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">High School Diploma required; Bachelor's degree preferred</li> </ul> </li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Work Experience <ul style="-webkit-tap-highlight-color: transparent; padding-right: 0px; margin-top: 12px; margin-bottom: 12px; margin-left: 0px; list-style: disc;"> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">1 to 2 years of pharmacy billing or certified pharmacy technician required</li> </ul> </li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Skills/Knowledge <ul style="-webkit-tap-highlight-color: transparent; padding-right: 0px; margin-top: 12px; margin-bottom: 12px; margin-left: 0px; list-style: disc;"> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Customer service, problem solving, and excellent communication skills verbal and writing required.</li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Work independently with little to no guidance</li> </ul> </li> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Licenses/Certifications <ul> <li style="-webkit-tap-highlight-color: transparent; line-height: 20px;">Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)</li> <li>Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)</li> </ul> </li> </ul> </div><br>

Apply Now

Remote Opportunity

Pharmacy Technician - Customer Care Specialist

Join Onco360 as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Pharmacy Technician - Customer Care Specialist

Onco360

Full Time

$0.023k+

4 weeks ago

Join our Growing Team making a difference in our Patient Lives!  Onco360 is looking for a  Customer Care Specialists  based out of our Waltham, MA   pharmacy.  This is a full-time position.

United States

Engineering

Entry

Pharmacy Billing

Customer Service

Problem Solving

+5 more

Job Description

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialists based out of our Waltham, MA pharmacy. This is a full-time position.

The following shifts are available:

10:30AM – 7:00PM EST Monday through Friday
11:30AM- 8:00PM EST Monday through Friday

This is a remote work from home position with training at the Waltham pharmacy. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Starting salary from $23.00 an hour and up

Sign-On Bonus: $5,000 for employees starting before September 30th, 2026.

We offer great benefits including:

Medical; Dental; Vision
401k with a match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Company paid benefits – life, and short and long-term disability

Customer Care Specialist Responsibilities:

Manages the customer care escalations email workflow.
Works with the customer service manager to ensure all sales team escalations are addressed daily.
Work all address exception reports given by the VP of pharmacy operations.
Report to the customer care manager any items that may cause escalations not to be completed.
Have knowledge of CPR+ and billing claim responses.
Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Work all projects that are assigned by the customer service manager

Position Qualifications for Customer Care Specialist:

Education/Learning Experience
- High School Diploma required; Bachelor's degree preferred
Work Experience
- 1 to 2 years of pharmacy billing or certified pharmacy technician required
Skills/Knowledge
- Customer service, problem solving, and excellent communication skills verbal and writing required.
- Work independently with little to no guidance
Licenses/Certifications
- Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)
- Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Benefits

Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
Life Insurance

Skills

Pharmacy Billing

Customer Service

Problem Solving

Communication Skills

Data entry

Escalation Management

Billing Claim Responses

System databases

Ready to Apply?

Join Onco360 today

Salary Range

$0.023k+

Posted 4 weeks ago

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