Chargeback Specialist – Tebex at Overwolf
United Kingdom
<h3>Description</h3> <p>We’re on the hunt for a sharp, detail-oriented Chargeback Specialist to join Tebex’s payments and compliance team, helping protect our platform while empowering in-game creators to build sustainable businesses.</p><p>As a guardian of platform integrity, you’ll play a key role in managing Tebex’s risk profile – reviewing disputes, safeguarding payouts, and identifying emerging fraud patterns. You’ll work closely with cross-functional teams to maintain industry-leading chargeback performance while striking the right balance between seller experience and platform safety.</p><p>So if you thrive on precision, enjoy spotting patterns before they become problems, and want to help keep the world’s leading UGC monetization platform safe and trusted – this quest is for you.</p> <h3>Responsibilities</h3> <p>In this role, you will:</p><ul><li>Review inbound chargebacks, create defense documentation, and manage disputes in line with established processes.</li><li>Assess seller payouts and projects flagged for potential risk or fraud concerns.</li><li>Identify emerging fraud trends and proactively surface insights to relevant stakeholders.</li><li>Respond to risk and fraud-related payment inquiries from sellers through our support systems.</li><li>Collaborate with internal teams to provide risk and fraud guidance where needed.</li><li>Identify ways for sellers to achieve their goals while minimizing platform risk.</li><li>Maintain high standards of accuracy, consistency, and attention to detail across all workflows.</li></ul> <h3>Requirements</h3> <ul><li>1+ year of experience in payments, fraud prevention, or customer-facing risk-related roles.</li><li>Strong attention to detail with a structured, process-driven approach to work.</li><li>Excellent written and verbal communication skills.</li><li>Proven ability to assess risk and apply sound judgment.</li><li>Openness to feedback, collaboration, and continuous improvement.</li><li>Solid problem-solving skills with the ability to work independently.</li></ul><p><strong>Bonus Points</strong></p><ul><li>Experience handling chargebacks, disputes, or working with payment providers.</li><li>Familiarity with AML, KYC, or compliance-related processes.</li><li>Interest in gaming, digital marketplaces, or creator-driven platforms.</li><li>Ability to notice suspicious patterns before they insist they’re not suspicious.</li></ul><p><strong>What you’ll get:</strong></p><ul><li>Remote Work: Work from home or anywhere that works for you</li><li>Private Health Insurance: Comprehensive coverage for your peace of mind</li><li>Stock Options: Be part of our shared success</li><li>Wellness Reimbursement: Support for mental health therapy, fitness activities, classes, and related equipment</li><li>Gaming Allowance: A dedicated budget for games and gaming equipment</li><li>Vacation & Holidays: 33 paid days off per year (including UK bank holidays)</li><li>Annual Compensation Review: Ensuring your package remains competitive and rewarding</li><li>Personal Development Budget: For courses, training, and professional growth</li></ul>
Apply Now
