Associate Commercial Operations Analyst at PagerDuty

United States

<p>PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.</p> <p><a href="https://careers.pagerduty.com/">Join us.</a> At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.</p><p>PagerDuty is looking for an analytically curious, detail-oriented Associate Commercial Analyst to support our Commercial business—our long tail of 14,000+ customers. This role will dig into trends and insights, analyze performance to surface suggestions and plays, and serve as a key point person to help us understand current performance, forecast results, and analyze market conditions.</p> <p>In this role you will focus on tracking and reporting KPIs across the product-led growth funnel and sales-assist funnel in a SaaS environment. Additionally, you will collaborate with key stakeholders across sales and customer success teams to support KPI and goal mapping, contribute data-driven recommendations on testing and optimization strategies, assist with analytics tracking, help maintain performance reporting dashboards, and deliver insights across acquisition, expansion, and retention initiatives.</p> <p>You're eager to learn the language of both business stakeholders and data engineers, translating business questions into technical requirements. You'll help create simple, easy-to-digest reports and insights that support our Commercial sales and customer success teams in driving more pipeline and revenue while keeping an eye on ROI.</p> <p>You're organized, work well with guidance and autonomously when appropriate, and can be trusted to deliver quality work. You prioritize effectively and communicate clearly. You take the work seriously, but you don't take yourself too seriously.</p> <p>Wherever possible, you'll help business stakeholders answer their own questions using reports &amp; dashboards that you build.</p> <h2><strong>Key Responsibilities</strong></h2> <ul> <li>Own analytics for tracking and reporting for the Commercial business across acquisition, expansion, and retention</li> <li>Provide stakeholders with dashboards and reports on sales performance, customer engagement, and funnel metrics, identifying key insights and opportunities for optimization</li> <li>Analyze dashboards, surface insights, and contribute recommendations to stakeholders</li> <li>Track the impact of implemented recommendations on performance</li> <li>Conduct ad-hoc analyses and provide data-based insights and recommendations to Commercial sales and customer success stakeholders</li> <li>Support strategy, implementation, and reporting of A/B testing and experimentation</li> </ul> <h2><strong>Basic Qualifications</strong></h2> <ul> <li>Bachelor's degree in a quantitative field (Statistics, Mathematics, Economics, Business) or equivalent practical experience</li> <li>Demonstrated interest in business analytics through coursework, projects, internships, or extracurricular activities</li> <li>Exposure to data visualization tools (Tableau, Power BI, Looker, or similar) through coursework, projects, or internships</li> <li>Familiarity with CRM systems (Salesforce preferred) or willingness to learn quickly</li> <li>Strong analytical and problem-solving skills with attention to detail</li> <li>Ability to manage tasks and work with increasing autonomy</li> <li>Strong communicator and collaborative team player</li> </ul> <h2><strong>Preferred Qualifications</strong></h2> <ul> <li>Internship or project experience in a SaaS or technology company</li> <li>Understanding of sales and customer success metrics</li> <li>Exposure to forecasting and predictive modeling concepts</li> </ul> <p>PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.</p> <p>This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian</p> <p>The base salary range for this position is 67,000 - 112,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.</p> <p>Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.</p> <p>Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.</p><p><strong>Hesitant to apply?</strong></p> <p>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!</p> <p><strong>Where we work</strong></p> <p>PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</strong> employ candidates residing in:</p> <p><strong>Location restrictions: </strong><strong><br/></strong><strong>Australia:</strong> Northern Territory, Queensland, South Australia, Tasmania, Western Australia<br/><strong>Canada:</strong> Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon<br/><strong>United States:</strong> Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming<br/><em>Candidates must reside in an eligible location, which vary by role.</em></p> <p><strong>How we work</strong></p> <p><a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.</p> <p>People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.</p> <p><strong>What we offer</strong></p> <p>As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.</p> <p><strong>Your package may include:</strong></p> <ul> <li>Competitive salary</li> <li>Comprehensive benefits package </li> <li>Flexible work arrangements</li> <li>Company equity*</li> <li>ESPP (Employee Stock Purchase Program)*</li> <li>Retirement or pension plan*</li> <li>Generous paid vacation time</li> <li>Paid holidays and sick leave</li> <li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li> <li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li> <li>Paid volunteer time off: 20 hours per year</li> <li>Company-wide hack weeks</li> <li>Mental wellness programs</li> </ul> <p>*Eligibility may vary by role, region, and tenure</p> <p><strong>About PagerDuty</strong></p> <p>PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses</p> <p>PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. </p> <p>Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.</p> <p><strong>Additional Information</strong></p> <p>PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.</p> <p>PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.</p> <p>PagerDuty uses the E-Verify employment verification program.</p>