Account Manager (Remote - Hong Kong) at Paymentology

Worldwide

<h3>Description</h3> <p>At <strong>Paymentology</strong>, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale, across more than 60 countries.</p><p>Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.</p><p>We’re looking for an <strong>Account Manager </strong>to take ownership of client relationships, overseeing performance, retention, and growth across a diverse global portfolio. This role acts as the primary point of contact for clients, ensuring their needs are met efficiently while driving satisfaction and long-term success. You’ll collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion.</p><p>If you’re experienced in client relationship management, strategic growth initiatives, and enjoy operating in a fast-paced fintech environment, this is your opportunity to make a meaningful impact across global markets.</p> <h3>What you get to do:</h3> <ul><li>Understand the unique needs and goals of each client</li><li>Monitor and analyse client account performance and ensure issues are addressed proactively</li><li>Identify opportunities for upselling additional services or features</li><li>Act as the primary point of contact for client issues or concerns</li><li>Maintain oversight of client Zendesk tickets and escalate as necessary</li><li>Coordinate with internal teams to resolve client issues promptly and effectively</li><li>Develop and execute annual client success plans aligned to business objectives</li><li>Assist with contract renewals and negotiations to drive retention and satisfaction</li><li>Use data analytics to assess performance and recommend improvements</li><li>Report regularly on KPIs and client health metrics</li><li>Advocate for clients internally to influence improvements in products and services</li><li>Collaborate with global Account Managers to ensure consistency in client experience</li><li>Maintain accurate records of client communications, billing, and contractual obligations</li><li>Provide clients with resources and training to maximise service value</li><li>Communicate regularly with clients via calls, emails, and on-site visits where applicable</li></ul> <h3>Requirements</h3> <p><strong>What it takes to succeed:</strong></p><ul><li><strong></strong>5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies</li><li>Knowledge of the cards and payments industry, particularly issuing</li><li>Strong sense of urgency and responsiveness to client needs</li><li>Ability to grasp new technologies and a keen interest in fintech and payment innovation</li><li>Time management and multitasking skills to manage multiple clients across time zones</li><li>Resilient mindset with the ability to work under pressure and focus on successful outcomes</li><li>Excellent analytical and data interpretation skills</li><li>Strong negotiation and communication skills, both written and verbal</li><li>Attention to detail and a customer-centric approach</li><li>Fluency in Mandarin / Cantonese and English</li></ul><p><br/></p><p><strong></strong></p> <h3>What you can look forward to:</h3> <p>At <strong>Paymentology</strong>, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work — and the freedom to grow in a supportive, forward-thinking environment.</p>