Is the Manager, Customer Marketing position at PDQ fully remote?

Yes, this Manager, Customer Marketing position at PDQ is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Manager, Customer Marketing role?

This is a full-time Manager, Customer Marketing position at PDQ.

What benefits does PDQ offer for this position?

PDQ offers the following benefits: Equity, Professional Development, Dental Insurance, Vision Insurance, Life Insurance, 401k Matching, Paid Time Off.

How do I apply for the Manager, Customer Marketing position at PDQ?

You can apply for this Manager, Customer Marketing position by clicking the "Apply Now" button on this page, which will take you to PDQ's application portal.

Manager, Customer Marketing at PDQ

United States

<div><body> Location<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;text-align:start;">Remote, US: This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.</li></ul> About the role:The Manager, Customer Marketing will be responsible for developing, implementing, and overseeing marketing programs and initiatives that target our customer base to engage, grow, and retain accounts across our suite of products. You will oversee a team of Customer Marketing professionals and work closely with cross-functional teams to drive customer engagement, loyalty, and advocacy, contributing to customer retention and revenue growth. How you might spend your day:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Build, implement, and oversee the customer marketing strategy, ensuring valuable customer experiences across the lifecycle that drive customer loyalty, retention, expansion and advocacy. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Partner with other marketing teams, including email marketing, content marketing, product marketing, and marketing operations, to ensure cohesive, integrated marketing efforts. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Manage a team of Customer Marketing professionals, providing guidance, mentorship, and support. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Oversee the achievement of Customer Marketing goals for engagement, cross sell, and upsell across owned and un-owned (self-serve) accounts. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Create and deploy surveys and feedback programs (like NPS) to understand pain points, behaviors and needs, sharing that knowledge with teams and applying it to programs. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Collaborate with the product and customer success teams on onboarding, product adoption, engagement, expansion and renewals to meet pipeline targets. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Own marketing-driven cross sell to current customers, increasing product SKU adoption across our suite of products. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Develop and own customer success stories and testimonials, inclusive of identifying key customer advocates and maintaining a library of stories for marketing and sales teams to use. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Plan and execute customer-facing events and community programs (e.g., webinars, user conferences, online community) to deepen engagement and strengthen customer relationships. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Own the strategy and execution of lifecycle marketing campaigns — onboarding nurture, renewal reminders, win-back, and at-risk account outreach — in partnership with email marketing and marketing operations. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Own and report on key Customer Marketing metrics, including Net Revenue Retention (NRR), logo retention, NPS/CSAT, expansion pipeline sourced, and advocacy participation rate. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Define and maintain customer segmentation and lifecycle stage frameworks (e.g., by tier, usage, health score) to enable targeted, relevant marketing programs. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Analyze Customer Marketing program performance to set benchmarks, optimize tests, and inform strategy; regularly present results to leadership to aid in planning and prioritization. </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Analyze data, including product usage, to understand customer pain points, engagement, customer experience; determine and implement recommendations to address opportunities for improvement </li></ul> We're looking for people who have:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">7+ years of marketing experience, ideally in a high-growth B2B SaaS environment. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Bachelor's degree (or equivalent) in marketing, Business, or related field. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Proven experience in creating and managing customer marketing programs from customer onboarding to renewal. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Previous leadership or management experience, with a strong ability to inspire and mentor a team. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Strong analytical skills with the ability to interpret data and make data-driven decisions. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Outstanding communication skills (verbal and written). </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Demonstrated ability to lead and collaborate across teams, driving results in a fast-paced environment. </li></ul> Why You'll Love Working at PDQ: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">4-Day Work Week</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Equity Participation</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Managers who champion professional development </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">100% Premium Coverage for medical, dental and vision for you and your dependents</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Company Match of the first 6% of your employee deferrals </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Flexible Paid Time Off Policy that treats you like the adult that you are</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Health Savings Account (HSA) and wellness incentives</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Quarterly Company Values Award (team member nominated)</li></ul> Equal Opportunity EmployerPDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. Work Authorization and SponsorshipThe majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment. </body></div>

Apply Now

Remote Opportunity

Manager, Customer Marketing

Join PDQ as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Manager, Customer Marketing

PDQ

Full Time

1 months ago

Location • Remote, US : This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

United States

Marketing

Senior

customer marketing

B2B SaaS

Lifecycle Marketing

+5 more

Job Description

Location

Remote, US: This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

About the role:

The Manager, Customer Marketing will be responsible for developing, implementing, and overseeing marketing programs and initiatives that target our customer base to engage, grow, and retain accounts across our suite of products. You will oversee a team of Customer Marketing professionals and work closely with cross-functional teams to drive customer engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.

How you might spend your day:

Build, implement, and oversee the customer marketing strategy, ensuring valuable customer experiences across the lifecycle that drive customer loyalty, retention, expansion and advocacy.
Partner with other marketing teams, including email marketing, content marketing, product marketing, and marketing operations, to ensure cohesive, integrated marketing efforts.
Manage a team of Customer Marketing professionals, providing guidance, mentorship, and support.
Oversee the achievement of Customer Marketing goals for engagement, cross sell, and upsell across owned and un-owned (self-serve) accounts.
Create and deploy surveys and feedback programs (like NPS) to understand pain points, behaviors and needs, sharing that knowledge with teams and applying it to programs.
Collaborate with the product and customer success teams on onboarding, product adoption, engagement, expansion and renewals to meet pipeline targets.
Own marketing-driven cross sell to current customers, increasing product SKU adoption across our suite of products.
Develop and own customer success stories and testimonials, inclusive of identifying key customer advocates and maintaining a library of stories for marketing and sales teams to use.
Plan and execute customer-facing events and community programs (e.g., webinars, user conferences, online community) to deepen engagement and strengthen customer relationships.
Own the strategy and execution of lifecycle marketing campaigns — onboarding nurture, renewal reminders, win-back, and at-risk account outreach — in partnership with email marketing and marketing operations.
Own and report on key Customer Marketing metrics, including Net Revenue Retention (NRR), logo retention, NPS/CSAT, expansion pipeline sourced, and advocacy participation rate.
Define and maintain customer segmentation and lifecycle stage frameworks (e.g., by tier, usage, health score) to enable targeted, relevant marketing programs.
Analyze Customer Marketing program performance to set benchmarks, optimize tests, and inform strategy; regularly present results to leadership to aid in planning and prioritization.
Analyze data, including product usage, to understand customer pain points, engagement, customer experience; determine and implement recommendations to address opportunities for improvement

We're looking for people who have:

7+ years of marketing experience, ideally in a high-growth B2B SaaS environment.

Bachelor's degree (or equivalent) in marketing, Business, or related field.

Proven experience in creating and managing customer marketing programs from customer onboarding to renewal.

Previous leadership or management experience, with a strong ability to inspire and mentor a team.

Strong analytical skills with the ability to interpret data and make data-driven decisions.

Outstanding communication skills (verbal and written).

Demonstrated ability to lead and collaborate across teams, driving results in a fast-paced environment.

Why You'll Love Working at PDQ:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

4-Day Work Week
Equity Participation
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

Work Authorization and Sponsorship

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Benefits

Equity
Professional Development
Dental Insurance
Vision Insurance
Life Insurance
401k Matching
Paid Time Off

Skills

customer marketing

B2B SaaS

Lifecycle Marketing

Team Leadership

Data Analysis

Customer Retention

Product Adoption

Cross-sell Strategy

Ready to Apply?

Join PDQ today

Posted 1 months ago

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