Is the Specialist, Customer Success, Learning Coach Support position at Pearson fully remote?

Yes, this Specialist, Customer Success, Learning Coach Support position at Pearson is a remote position. The role is available for candidates in United States.

What are the main requirements for the Specialist, Customer Success, Learning Coach Support role?

Key requirements include: Experience as a Learning Coach and/or teacher of virtual school students, Excellent communication and presentation skills, Ability to deliver webinars using conference applications, and more.

What is the salary range for the Specialist, Customer Success, Learning Coach Support position?

The salary range for this Specialist, Customer Success, Learning Coach Support role is $63k - $67k.

Specialist, Customer Success, Learning Coach Support at Pearson

United States

$63k - $67k

Purpose SummaryAt PVS Connections Academy schools, Learning Coaches (typically a parent) manage their student’s schedule, assist them as they work through their online coursework, encourage them to reach out to their teachers when they need help, and ensure their student stays on track. The Learning Coach Support Trainer is an experienced Learning Coach and/or teacher of virtual school students. Research shows us there are positive impacts on student performance when Learning Coaches are highly engaged. As such, the Learning Coach Support Trainer has valuable knowledge of the virtual program and curriculum. Working from home, the Learning Coach Support Trainer will develop training materials and presentations for families. They will also guide new families by hosting webinar based onboarding sessions and answering questions that will guide new families through the first few weeks of the virtual school experience. The employee will also be responsible for presenting additional quality webinars, recording videos designed to help Learning Coaches support the academic performance of their student(s), and overseeing collaborative social media groups. The Learning Coach Support Trainer will report to the Manager of Go to Market Training & Learning Coach Support.Core Tasks and Responsibilities<ul style="list-style-type:disc;"><li style="tab-stops:list .5in;">Host onboarding webinars to support Learning Coaches in their new role and responsibilities.</li><li style="tab-stops:list .5in;">Develop and present engaging webinars to inform Learning Coaches of best practices as they support students learning at home. This includes researching applicable topics, writing scripts, and preparing slides.</li><li style="tab-stops:list .5in;">Analyze webinar feedback gathered through post-webinar surveys to improve delivery and content of presentations.</li><li style="tab-stops:list .5in;">Write training materials for caretakers to use as they support their students' learning at home. Training materials include PDF content, scripts for videos, and communications.</li><li style="tab-stops:list .5in;">Meet with school representatives monthly and maintain communication throughout the year. </li><li style="tab-stops:list .5in;">Maintain collaborative social media groups.</li><li style="tab-stops:list .5in;">Deeply understand the Learning Coach experience and provide Subject Matter Expertise to the business on the experience.</li><li style="tab-stops:list .5in;">Knowing, understanding, and promoting the Pearson Virtual Schools differentiated value proposition.</li><li style="tab-stops:list .5in;">Other duties as assigned.</li></ul> Core Tasks and Responsibilities<ul style="list-style-type:disc;"><li style="tab-stops:list .5in;">Ideally, a current or former Connections Academy or Pearson Online Academy teacher. Learning Coach experience is a plus. </li><li style="tab-stops:list .5in;">Sincere enthusiasm for working with adult learners.</li><li style="tab-stops:list .5in;">Excellent communication and presentation skills appropriate for a wide variety of Learning Coaches.</li><li style="tab-stops:list .5in;">Experience delivering webinars using conference applications.</li><li style="tab-stops:list .5in;">Excellent writing skills.</li><li style="tab-stops:list .5in;">Strong problem-solving skills and finding innovative ways to meet customer needs.</li><li style="tab-stops:list .5in;">Highly organized.</li><li style="tab-stops:list .5in;">High degree of flexibility.</li><li style="tab-stops:list .5in;">Technologically proficient especially with Microsoft® Office programs, Google tools, Pearson Online Classroom LMS, and web conferencing software.</li><li style="tab-stops:list .5in;">Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, and strong communication skills.</li></ul>Key Relationships<ul><li>Works closely with peers, key stakeholders within the business (especially product and technology colleagues), points of contact at Connections Academy and Pearson Online Academy schools, and Learning Coaches.</li></ul><div class="OutlineElement Ltr SCXW242746837 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><div class="OutlineElement Ltr SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="174670352" paraeid="{f28df9dd-9e16-46c6-8182-16de43213411}{197}"><span class="TextRun SCXW81977351 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:11pt;font-variant-ligatures:none !important;line-height:19px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Compensation at Pearson is influenced by factors including skill set, experience, and location</div><div class="OutlineElement Ltr SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="566542168" paraeid="{f28df9dd-9e16-46c6-8182-16de43213411}{203}"><span class="LineBreakBlob BlobObject DragDrop SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:11pt;line-height:19px;margin:0px;padding:0px;user-select:text;white-space:pre !important;">  <span class="TextRun SCXW81977351 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:11pt;font-variant-ligatures:none !important;line-height:19px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">The full-time salary range for this role is USD 63000 - USD 67000.<p class="Paragraph SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="566542168" paraeid="{f28df9dd-9e16-46c6-8182-16de43213411}{203}"> <span class="TextRun SCXW81977351 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:11pt;font-variant-ligatures:none !important;line-height:19px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">This position is eligible for Pearson’s annual incentive program. Information on benefits can be found <a class="Hyperlink SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;color:inherit;cursor:text;margin:0px;padding:0px;text-decoration:none;user-select:text;" href="https://pearsonbenefitsus.com/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW81977351 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:11pt;font-variant-ligatures:none !important;line-height:19px;margin:0px;padding:0px;user-select:text;" data-contrast="none" xml:lang="EN-US" lang="EN-US" data-ccp-charstyle="Hyperlink">here</a><p class="Paragraph SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="566542168" paraeid="{f28df9dd-9e16-46c6-8182-16de43213411}{203}"> </div><div class="OutlineElement Ltr SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW81977351 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;" paraid="334322714" paraeid="{f28df9dd-9e16-46c6-8182-16de43213411}{231}"><span class="TextRun SCXW81977351 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-size:11pt;font-variant-ligatures:none !important;line-height:19px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.</div></div>

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Remote Opportunity

Specialist, Customer Success, Learning Coach Support

Q: Is this a full-time or part-time Specialist, Customer Success, Learning Coach Support role?

This is a full-time Specialist, Customer Success, Learning Coach Support position at Pearson.

Q: How do I apply for the Specialist, Customer Success, Learning Coach Support position at Pearson?

You can apply for this Specialist, Customer Success, Learning Coach Support position by clicking the "Apply Now" button on this page, which will take you to Pearson's application portal.

Join Pearson as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Specialist, Customer Success, Learning Coach Support

Pearson

Full Time

$63k - $67k

6 months ago

Purpose Summary At PVS Connections Academy schools, Learning Coaches (typically a parent) manage their student’s schedule, assist them as they work through their online coursework, encourage them to reach out to their teachers when they need help, and ensure their student stays on track.

United States

Customer Success

Mid

Webinar Hosting

Training Material Development

Presentation Skills

+5 more

Job Description

Purpose Summary

At PVS Connections Academy schools, Learning Coaches (typically a parent) manage their student’s schedule, assist them as they work through their online coursework, encourage them to reach out to their teachers when they need help, and ensure their student stays on track. The Learning Coach Support Trainer is an experienced Learning Coach and/or teacher of virtual school students. Research shows us there are positive impacts on student performance when Learning Coaches are highly engaged. As such, the Learning Coach Support Trainer has valuable knowledge of the virtual program and curriculum. Working from home, the Learning Coach Support Trainer will develop training materials and presentations for families. They will also guide new families by hosting webinar based onboarding sessions and answering questions that will guide new families through the first few weeks of the virtual school experience. The employee will also be responsible for presenting additional quality webinars, recording videos designed to help Learning Coaches support the academic performance of their student(s), and overseeing collaborative social media groups. The Learning Coach Support Trainer will report to the Manager of Go to Market Training & Learning Coach Support.

Core Tasks and Responsibilities

Host onboarding webinars to support Learning Coaches in their new role and responsibilities.
Develop and present engaging webinars to inform Learning Coaches of best practices as they support students learning at home. This includes researching applicable topics, writing scripts, and preparing slides.
Analyze webinar feedback gathered through post-webinar surveys to improve delivery and content of presentations.
Write training materials for caretakers to use as they support their students' learning at home. Training materials include PDF content, scripts for videos, and communications.
Meet with school representatives monthly and maintain communication throughout the year.
Maintain collaborative social media groups.
Deeply understand the Learning Coach experience and provide Subject Matter Expertise to the business on the experience.
Knowing, understanding, and promoting the Pearson Virtual Schools differentiated value proposition.
Other duties as assigned.

Core Tasks and Responsibilities

Ideally, a current or former Connections Academy or Pearson Online Academy teacher. Learning Coach experience is a plus.
Sincere enthusiasm for working with adult learners.
Excellent communication and presentation skills appropriate for a wide variety of Learning Coaches.
Experience delivering webinars using conference applications.
Excellent writing skills.
Strong problem-solving skills and finding innovative ways to meet customer needs.
Highly organized.
High degree of flexibility.
Technologically proficient especially with Microsoft® Office programs, Google tools, Pearson Online Classroom LMS, and web conferencing software.
Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, and strong communication skills.

Key Relationships

Works closely with peers, key stakeholders within the business (especially product and technology colleagues), points of contact at Connections Academy and Pearson Online Academy schools, and Learning Coaches.

Compensation at Pearson is influenced by factors including skill set, experience, and location

The full-time salary range for this role is USD 63000 - USD 67000.

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here

Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.

Requirements

Experience as a Learning Coach and/or teacher of virtual school students
Excellent communication and presentation skills
Ability to deliver webinars using conference applications
Strong writing skills
High degree of flexibility
Technologically proficient with Microsoft Office programs, Google tools, and web conferencing software

Skills

Webinar Hosting

Training Material Development

Presentation Skills

Script Writing

Social media management

Subject matter expertise

Communication

Content Analysis

Ready to Apply?

Join Pearson today

Salary Range

$63k - $67k

Posted 6 months ago

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