Manager, Processing at Point Digital Finance, Inc.

United States

<p>&nbsp;</p> <p><strong>Local or 100% Remote<br><br></strong></p> <p><strong>About Point</strong></p> <p><strong>✨ Real Impact, Real People:</strong> Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.</p> <p><strong>✨ Funding:</strong> With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.</p> <p><strong>✨ Game-changing Product:</strong> We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.</p> <p><strong>✨ Great Place to Work:</strong> Our employees love working here! We are a <a href="https://www.greatplacetowork.com/certified-company/7037273">Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area</a>.</p> <p><strong>✨ Remote First Culture, Genuine Connection:</strong> Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.</p> <p>&nbsp;</p> <p><strong>About the role</strong></p> <p>We are seeking a motivated and detail-oriented&nbsp;Processing Manager to lead our Processing team within Home Equity Investments (HEI). This team is responsible for title review, curative resolution, and direct customer engagement with homeowners who have questions throughout the processing journey. As Processing Manager, you will oversee daily operations of the processing pipeline, ensure curative issues are resolved efficiently, and foster a best-in-class customer experience while protecting the company’s lien position.</p> <p>You will play a critical role in driving performance, scaling operations, and supporting revenue goals while ensuring a seamless homeowner experience. This position requires a strong balance of people leadership, operational discipline, and curative/title expertise, coupled with a keen focus on risk management and control frameworks that safeguard both customers and the business</p> <p>&nbsp;</p> <p><strong>Your responsibilities</strong></p> <p><strong>Team Leadership &amp; Oversight</strong></p> <ul> <li>Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications.</li> <li>Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness.</li> <li>Create a culture of ownership, collaboration, and continuous improvement.<br><br></li> </ul> <p><strong>Operational Execution</strong></p> <ul> <li>Oversee day-to-day processing operations, ensuring timely and accurate resolution of curative issues (e.g., liens, trusts, probates, divorces, tax matters).</li> <li>Partner cross-functionally with Account Management, Underwriting, Valuations, Closing, and Servicing to ensure seamless file handoffs and resolution of escalations.</li> <li>Review and refine team procedures, controls, and reporting to ensure risk mitigation and regulatory compliance.</li> <li>Manage pipeline health and proactively identify and address bottlenecks.<br><br></li> </ul> <p><strong>Process &amp; Technology Enablement</strong></p> <ul> <li>Partner with Product and Engineering to operationalize workflows and implement automation that increases team efficiency and scalability.</li> <li>Identify and address process inefficiencies, ensuring corrective measures are implemented.</li> <li>Establish and document best practices for title curative work, customer communication, and pre-closing preparation.<br><br></li> </ul> <p><strong>Customer &amp; Stakeholder Engagement</strong></p> <ul> <li>Serve as an escalation point for complex customer inquiries and curative challenges.</li> <li>Collaborate with title agencies, external partners, and government offices to ensure accurate and timely information flow.</li> <li>Partner with internal leadership to support company revenue and customer satisfaction goals.</li> <li>Champion the customer homeownership journey by ensuring processes and communications are designed with the homeowner’s perspective in mind.</li> </ul> <p>&nbsp;</p> <p><strong>About you</strong></p> <ul> <li>1+ years of experience managing a processing, curative, or mortgage operations team preferred.</li> <li>3+ years of experience in mortgage processing, title curative work, or equivalent background in real estate/HEI operations.</li> <li>Strong knowledge of mortgage/title curative issues (e.g., tax liens, probate, trusts, divorce decrees) and resolution practices.</li> <li>Demonstrated ability to lead and motivate teams while balancing performance management and people development.</li> <li>Strong organizational skills with proven ability to manage large pipelines in a deadline-driven environment.</li> <li>Exceptional written and verbal communication skills; comfortable interacting with customers and cross-functional partners.</li> <li>Proficiency with G-Suite/Microsoft Office; experience in paperless workflows.</li> <li>Experience working with Product/Engineering teams to design or enhance operational processes preferred.</li> <li>High level of adaptability, problem-solving ability, and attention to detail.</li> </ul> <p>&nbsp;</p> <p><strong>Our benefits&nbsp;</strong></p> <ul> <li><strong>Generous health benefits: </strong>We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).</li> <li><strong>Unlimited paid time off:</strong> Recharge with unlimited paid time off and 10 company holidays.&nbsp;</li> <li><strong>Flexible remote and onsite work:</strong> Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.&nbsp;</li> <li><strong>Fully paid parental leave:</strong> Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.</li> <li><strong>Equity:</strong> We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.&nbsp;</li> <li><strong>Financial wellness:</strong>&nbsp; We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.&nbsp;</li> <li><strong>Extra work/life benefits:</strong> We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.&nbsp;</li> </ul> <p>&nbsp;</p> <p>Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):</p> <ul> <li data-stringify-indent="0" data-stringify-border="0">Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles &amp; Santa Barbara | $91,000</li> <li>Tier 3 | All other US metro areas | $81,000</li> </ul> <p>This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.</p> <p>&nbsp;</p> <p>Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.</p> <p>&nbsp;</p> <p>Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.&nbsp;</p><div class="content-conclusion"><p><a href="https://point.com/cpra-hr-applicant-privacy-notice"><span style="font-weight: 400;">California Consumer Privacy Act Notice</span></a></p></div>