Is the Customer Care Associate position at Potbelly Sandwich Works fully remote?

Yes, this Customer Care Associate position at Potbelly Sandwich Works is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Care Associate role?

This is a full-time Customer Care Associate position at Potbelly Sandwich Works.

What are the main requirements for the Customer Care Associate role?

Key requirements include: Respond to and resolve daily customer issues via online survey, Maintain customer satisfaction levels, Work closely with the Customer Care team, and more.

What benefits does Potbelly Sandwich Works offer for this position?

Potbelly Sandwich Works offers the following benefits: 401k Matching, Dental Insurance, Employee Assistance Program, Flexible Hours, Health Insurance, Paid Time Off, Parental Leave.

What is the salary range for the Customer Care Associate position?

The salary range for this Customer Care Associate role is $55k - $60k.

How do I apply for the Customer Care Associate position at Potbelly Sandwich Works?

You can apply for this Customer Care Associate position by clicking the "Apply Now" button on this page, which will take you to Potbelly Sandwich Works's application portal.

Customer Care Associate at Potbelly Sandwich Works

United States

$55k - $60k

<ul> <li>$55,000 - $60,000 base salary range + annual bonus potential! </li> <li>100% remote in the United States</li> </ul> Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What’s In It For You**: <ul> <li>Competitive pay with performance-based annual raises! </li> <li>Medical, Dental & Vision Insurance </li> <li>Domestic Partnership Benefits </li> <li>Paid Parental Leave </li> <li>FSA and HSA with Employer Contribution </li> <li>Commuter Benefit Program </li> <li>Retirement Savings 401(k) WITH company match </li> <li>Employee Assistance Program </li> <li>Paid Time Off </li> <li>Discount Program </li> <li>Flexible Work Schedule </li> <li>Career growth opportunities </li> </ul> **If hired, you must meet and maintain all eligibility requirements to qualify** GENERAL DESCRIPTION The Customer Care Associate role that will support Customer Care for Potbelly, responding to and resolving daily customer issues that are submitted via an online survey. This role is critical to ensure the satisfaction of Potbelly's customers and that they continue to return to the brand for their sandwich occasions. The role may also require additional help with putting together spreadsheet summaries of data that help the team better understand customer satisfaction levels. This position reports to the Director, Consumers Insights & Innovation and works closely with the Customer Care team. Potbelly looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Our Customer Care professionals need to demonstrate strong attention to detail and a customer first mindset. Our marketers are team players, comfortable with ambiguity and passionate about delivering results. Strong communication skills, both written and oral, are paramount for the position. Timeframe for this position will be training in November for 10 hours and part-time in November 2025 through at least the end of January 2026 for 20 hours per week (4 hours per day, Monday-Friday, 11am-3pm CST). RESPONSIBILITIES<ul><li>Lead and behave according to the Potbelly Values and uphold the Potbelly Way.</li><li>Support the organization's Customer Care function with a high level of professionalism, attention to detail, and clear communication</li><li>Put the customer first by ensuring their issues are resolved in a kind, helpful manner</li><li>Be passionate about the Potbelly brand and making sure all customers want to return</li><li>Work closely with Potbelly team members and establish effective working relationships</li><li>Other tasks, as required</li></ul> ESSENTIAL FUNCTIONS<ul><li>Must have the ability/stamina to work 15-20 hours per week.</li><li>Ability to travel as needed, a few times throughout the duration of the work contract.</li><li>Ability to finely manipulate and key in data.</li><li>Must be able to engage in problem-solving skills to help identify and solve potential customer issues.</li><li>Must be able to communicate heavily through text, telephone, e-mail, instant messaging, video conferencing, and</li><li>in-person communications.</li><li>Highly coachable.</li></ul> EXPERIENCE, EDUCATION AND BEHAVIORS<ul><li> Demonstrated 1-2+ years of experience in a customer service role; Associate or Bachelors Degree preferred.</li></ul> Application Deadline: We accept applications for this position until 4/30/2026. We encourage all individuals to submit their applications. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Remote Opportunity

Customer Care Associate

Join Potbelly Sandwich Works as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Care Associate

Potbelly Sandwich Works

Full Time

$55k - $60k

10 months ago

$55,000 - $60,000 base salary range + annual bonus potential! 100% remote in the United States Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.

United States

Customer Success

Mid

Communication

Problem Solving

Time Management

+4 more

Job Description

$55,000 - $60,000 base salary range + annual bonus potential!
100% remote in the United States

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

What’s In It For You**:

Competitive pay with performance-based annual raises!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) WITH company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

GENERAL DESCRIPTION

The Customer Care Associate role that will support Customer Care for Potbelly, responding to and resolving daily customer issues that are submitted via an online survey. This role is critical to ensure the satisfaction of Potbelly's customers and that they continue to return to the brand for their sandwich occasions. The role may also require additional help with putting together spreadsheet summaries of data that help the team better understand customer satisfaction levels. This position reports to the Director, Consumers Insights & Innovation and works closely with the Customer Care team.

Potbelly looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Our Customer Care professionals need to demonstrate strong attention to detail and a customer first mindset. Our marketers are team players, comfortable with ambiguity and passionate about delivering results. Strong communication skills, both written and oral, are paramount for the position.

Timeframe for this position will be training in November for 10 hours and part-time in November 2025 through at least the end of January 2026 for 20 hours per week (4 hours per day, Monday-Friday, 11am-3pm CST).

RESPONSIBILITIES

Lead and behave according to the Potbelly Values and uphold the Potbelly Way.
Support the organization's Customer Care function with a high level of professionalism, attention to detail, and clear communication
Put the customer first by ensuring their issues are resolved in a kind, helpful manner
Be passionate about the Potbelly brand and making sure all customers want to return
Work closely with Potbelly team members and establish effective working relationships
Other tasks, as required

ESSENTIAL FUNCTIONS

Must have the ability/stamina to work 15-20 hours per week.
Ability to travel as needed, a few times throughout the duration of the work contract.
Ability to finely manipulate and key in data.
Must be able to engage in problem-solving skills to help identify and solve potential customer issues.
Must be able to communicate heavily through text, telephone, e-mail, instant messaging, video conferencing, and
in-person communications.
Highly coachable.

EXPERIENCE, EDUCATION AND BEHAVIORS

Demonstrated 1-2+ years of experience in a customer service role; Associate or Bachelors Degree preferred.

Application Deadline: We accept applications for this position until 4/30/2026. We encourage all individuals to submit their applications.

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Requirements

Respond to and resolve daily customer issues via online survey
Maintain customer satisfaction levels
Work closely with the Customer Care team
Put together spreadsheet summaries of data to help the team better understand customer satisfaction levels
Meet and maintain all eligibility requirements to qualify

Benefits

401k Matching
Dental Insurance
Employee Assistance Program
Flexible Hours
Health Insurance
Paid Time Off
Parental Leave

Skills

Communication

Problem Solving

Time Management

Teamwork

Analytical skills

Adaptability

Customer Service

Ready to Apply?

Join Potbelly Sandwich Works today

Salary Range

$55k - $60k

Posted 10 months ago

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