Senior HR Program Manager - Remote at Providence
United States
<p><strong>Providence is calling for Senior HR Program Manager - Remote</strong></p><p>Providence is seeking a Senior HR Program Manager to lead the strategy and evolution of digital experiences and knowledge management practices that help caregivers find information, complete tasks, and access support. This role oversees caregiver-facing experiences across employee portals, knowledge bases, notifications, and other self-service tools.<br><br>Working closely with Human Resources, Information Services, Communications, vendors, and business stakeholders, this position ensures information and experiences are clear, consistent, accessible, and aligned with organizational standards. Through knowledge management, experience design, platform optimization, and data-driven decision making, this role helps create seamless and effective self-service experiences for Providence caregivers.<br><br><strong>Key responsibilities</strong></p><ul><li><span data-teams="true" style="font-size: inherit;">Lead the strategy, governance, and continuous improvement of digital experiences and knowledge management practices.</span></li><li><span data-teams="true" style="font-size: inherit;">Develop and manage content and knowledge resources for employee portals, knowledge articles, notifications, and other self-service tools.</span></li><li><span data-teams="true" style="font-size: inherit;">Design and optimize caregiver experiences that simplify access to HR information, services, and support.</span></li><li><span data-teams="true" style="font-size: inherit;">Develop and maintain taxonomies, metadata standards, information architecture, and search optimization strategies to improve findability and self-service success.</span></li><li><span data-teams="true" style="font-size: inherit;">Develop and maintain content taxonomies, metadata standards, information architecture, and search optimization strategies to improve content findability and self-service success.</span></li><li><span data-teams="true" style="font-size: inherit;">Translate complex policies, processes, and programs into user-friendly content and experiences.</span></li><li><span data-teams="true" style="font-size: inherit;">Use data, analytics, user feedback, and research to identify opportunities and drive continuous improvement.</span></li><li><span data-teams="true" style="font-size: inherit;">Analyze user journeys, gather business requirements, and collaborate with technical teams to implement experience improvements.</span></li><li><span data-teams="true" style="font-size: inherit;">Configure, maintain, and optimize experiences and knowledge resources within ServiceNow and related platforms.</span></li><li><span data-teams="true" style="font-size: inherit;">Promote knowledge sharing and ensure information remains accurate, relevant, accessible, and easy to find.</span><br><br> </li></ul><p>Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Human Resources and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.</p><p><strong>Required Qualifications:</strong></p><ul><li>5 years of proven experience creating content across multiple channels (e.g., web, portal, mobile, chat, or other digital platforms).</li></ul><p> </p><p><strong>Preferred Qualifications:</strong></p><p> </p><ul><li><span data-teams="true" style="font-size: inherit;">Bachelor's degree in English, Journalism, Communications, Marketing, Design, Human Resources, Information Science, or a related field.</span></li><li><span data-teams="true" style="font-size: inherit;">Experience translating complex information into clear, concise, and user-friendly content and experiences.</span></li><li><span data-teams="true" style="font-size: inherit;">Experience using HTML and CSS to configure, maintain, and optimize content and user experiences within ServiceNow or similar digital platforms.</span></li><li><span data-teams="true" style="font-size: inherit;">Strong written and verbal communication skills.</span></li><li><span data-teams="true" style="font-size: inherit;">Strong collaboration, organizational, and project management skills.</span></li><li><p><span data-teams="true" style="font-size: inherit;">Strong analytical and problem-solving skills with the ability to use data to drive improvements.</span></p><p> </p></li></ul><p> </p><p><strong>Why Join Providence? </strong></p><p>Our <a target="_blank" rel="nofollow">best-in-class benefits</a> are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our <a target="_blank" rel="nofollow">Mission</a> of caring for everyone, especially the most vulnerable in our communities.</p><p>Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.</p> <br><br/> <div> </div> <div> <div> At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. </div> <div> <br/> </div> <div> Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. </div> <div> <br/> </div> <div> Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at <a href="https://providence.jobs/benefits/" target="_blank" rel="nofollow">providence.jobs/benefits</a>. </div> <div> <br/> </div> <div> Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the <a href="https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf" target="_blank" rel="nofollow">Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act</a>. </div> </div> <br>Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.<br/><br/>Providence is proud to be an <a href="https://www.providenceiscalling.jobs/eeo/" target="_blank" rel="nofollow">Equal Opportunity Employer</a>. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe <a href="https://providence.jobs/diversity/" target="_blank" rel="nofollow">diversity</a> makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
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