Product Manager at Rex Software
Australia
<p><span style="color: rgb(28, 26, 51); font-size: 24pt; font-weight: 600">Role Purpose</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 10pt">The Product Manager, Rex Cirrus8 owns product strategy, roadmap and delivery across three of Cirrus8's most complex and commercially significant workstreams: AI Lease Ingestion, Payment Runs and Quick Payments, and Email Communications.</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 10pt">Cirrus8 is used by commercial property managers and finance teams to run leases, payments and owner communications. This role turns deep customer insight into clear requirements and well-sequenced delivery, working in close partnership with engineering, design and customer-facing teams.</span></p> <p><span style="font-family: Inter, sans-serif; font-size: 10pt">The role suits a product manager with a strong design background. Applying UX judgement alongside product ownership allows the role to go deeper on experience quality, design decision-making and cross-functional design leadership than a traditional product management role.</span></p> <p><span style="color: rgb(28, 26, 51); font-size: 24pt; font-weight: 600">Key Responsibilities</span></p> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">AI Lease Ingestion</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Define and own the roadmap for AI lease ingestion, from initial data extraction through to property manager review, confirmation and downstream workflow automation.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Lead discovery with property managers to understand the critical lease data points, common errors and trust thresholds required for AI-assisted capture to be viable.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Work with engineering to shape the data model for structured lease terms, so captured data can reliably trigger automated workflows and date-based reminders.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Define product requirements and acceptance criteria for AI extraction accuracy, human review interfaces and correction flows.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Prioritise the backlog and make trade-off decisions between speed, accuracy and property manager control.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Apply design thinking to the review experience so it builds trust in AI outputs without creating friction.</span></li> </ul> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">Payment Runs and Quick Payments</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Own the roadmap for Payment Runs and Quick Payments, with a clear direction toward a unified, reliable and automated payment experience.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Lead stakeholder discovery with property managers and finance users to understand current pain points, failure modes and required safeguards.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Define requirements for a consolidated Quick Payment flow that replaces the current property-by-property process.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Drive the design and delivery of safe-by-default payment controls, including protections against management fees being inadvertently excluded at month end.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Own the product vision for the automated post-payment process, covering bank file generation, financial approver workflows and owner communications within the payment run.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Manage backlog and sprint priorities, balancing complexity, risk and incremental delivery value across a financially sensitive workflow.</span></li> </ul> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">Email Communications</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Act as product lead for the email communications workstream, in close partnership with the Automation and Communication Centre team.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Define how email functionality within Cirrus8 will evolve under the new communications architecture, and manage the transition plan.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Own the end-to-end product vision for the new Cirrus8 email experience, covering configuration, template management, delivery and tracking.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Sequence the backlog across multiple teams so delivery remains coherent and the user experience stays consistent.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Coordinate with support and customer-facing teams on rollout, documentation and adoption of new email capabilities.</span></li> </ul> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">Product Strategy and Roadmap</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Own the product strategy, roadmap and backlog across all three focus areas, making prioritisation decisions that reflect customer value, technical feasibility and business impact.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Define clear problem statements and opportunity briefs before committing to solutions.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Contribute to broader Cirrus8 product strategy and roadmap discussions with a grounded, evidence-based perspective.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Monitor product performance and customer outcomes after delivery, using data and qualitative feedback to inform iteration.</span></li> </ul> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">Discovery and Customer Insight</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Lead discovery activities, including user interviews, contextual inquiries and workflow analysis, to understand property manager needs and pain points.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Synthesise research into product requirements, user stories and acceptance criteria that engineering teams can confidently deliver against.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Maintain strong domain knowledge of commercial property management and how Cirrus8 customers run their businesses.</span></li> </ul> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">Delivery and Cross-functional Leadership</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Partner closely with engineering leads to drive delivery, manage trade-offs and keep priorities clear for the team.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Facilitate workshops and working sessions to build alignment across product, engineering and customer-facing teams.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Define complex product behaviours, edge cases and acceptance criteria, and iterate with engineering to reach robust outcomes.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Work within an agile, OKR-driven environment, participating in sprint ceremonies and contributing to team health and velocity.</span></li> </ul> <p><span style="color: #1c1a33; font-family: Inter,sans-serif; font-size: 13.999999999999998pt; font-weight: 600">Design Contribution</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Apply UX and design expertise to product decisions to raise the quality of experience outcomes.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Lead or contribute to prototyping and experience definition where design depth is needed to resolve ambiguity or reduce delivery risk.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Contribute to the Rexlabs Design System where the workstreams require new patterns or components.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Provide design guidance to support and marketing teams on the rollout and adoption of delivered features.</span></li> </ul> <p><span style="color: rgb(28, 26, 51); font-size: 24pt; font-weight: 600">Key Skills and Experience</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Proven experience as a product manager in a B2B SaaS environment, owning the roadmap and backlog for complex workflows.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">A background in product or UX design, with demonstrated use of design thinking, prototyping and experience definition in product decisions.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Experience writing product requirements, user stories and acceptance criteria for engineering teams in an agile delivery model.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Strong discovery skills, including user interviews, contextual inquiry and workflow analysis.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Experience with financially sensitive workflows such as payments, billing or reconciliation is highly regarded.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Experience shaping AI-assisted or automation features, including accuracy thresholds and human review flows, is highly regarded.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Familiarity with commercial property management or proptech is an advantage.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Comfort working with OKRs and using data and customer feedback to guide prioritisation.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Excellent communication, facilitation and stakeholder management skills across product, engineering and customer-facing teams.</span></li> </ul> <p><span style="color: rgb(28, 26, 51); font-size: 24pt; font-weight: 600">Success in this Role Looks Like</span></p> <ul> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">AI lease ingestion that property managers trust, with extraction accuracy and review flows that reduce manual data entry.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">A consolidated, safe-by-default payment experience with fewer month-end errors, such as excluded management fees.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">A smooth transition of Cirrus8 email functionality to the new communications architecture, with strong customer adoption.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Clear, evidence-based roadmaps and backlogs that engineering teams deliver against with confidence.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Strong working relationships across product, engineering, support and customer-facing teams.</span></li> <li><span style="font-family: Inter, sans-serif; font-size: 10pt">Measurable improvement in customer outcomes across the three workstreams after delivery.</span></li> </ul>
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