Is the Records Support Specialist position at Steno fully remote?

Yes, this Records Support Specialist position at Steno is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Records Support Specialist role?

This is a full-time Records Support Specialist position at Steno.

What benefits does Steno offer for this position?

Steno offers the following benefits: Paid Time Off, Equity, Internet Stipend.

What is the salary range for the Records Support Specialist position?

The salary range for this Records Support Specialist role is $0.024k - $0.029k.

How do I apply for the Records Support Specialist position at Steno?

You can apply for this Records Support Specialist position by clicking the "Apply Now" button on this page, which will take you to Steno's application portal.

Records Support Specialist at Steno

United States

$0.024k - $0.029k

<div><body>On a regular basis you will<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Respond to inbound calls, emails, and tickets in Zendesk as the first line of support for Records Retrieval clients</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Check and communicate status on open requests in Record Vault, treating every status detail as PHI</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Answer client questions about how records retrieval works, including timelines, requirements, and next steps</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Review new orders for completeness (such as a correctly completed authorization), acknowledge receipt, and follow up on missing information</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Identify common blockers like a missing or invalid authorization, wrong facility, or non-responsive custodian, resolve what's within your control, and escalate the rest to the Records team</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Flag time-sensitive requests to Records Retrieval managers and Account Managers so they get prompt attention, and keep clients updated on progress</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Partner with Account Management to maintain a catalogue of firm preferences and handle urgent requests</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Work with Records Associates to track request status, investigate delays, and communicate changes to clients</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Pull and report on a client's full open request pipeline as needed</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Triage and route non-Records questions to the right team, whether Scheduling, Production, or Billing</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Handle sensitive PHI in compliance with Steno's HIPAA and cybersecurity procedures</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Help build and refine playbooks, macros, and knowledge base content for our growing Records line of business</li></ul> You will crush it if<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You have 1-3 years of phone-based customer support experience</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You stay calm under pressure and bring a deep sense of urgency and commitment to excellent customer service</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You have strong written and verbal communication skills</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You're organized and process-driven, able to manage competing priorities across phone and ticket queues</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You're comfortable with Zendesk, Slack, and records request management platforms</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You're familiar with HIPAA and experienced handling sensitive information</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You have experience in healthcare administration, medical records, personal injury, or legal operations (preferred, not required)</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You're available Monday-Friday, [8-5pm PT]</li></ul> Compensation & Benefits<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Pay - $24-$29/hour</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Wellness/Mental Health - shared benefits to be used among employees and families</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Flexible Paid Time Off - allowing employees to find balance in their lives</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Options of Equity - we know our success is nothing without our team</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Access to a company-provided 401(k) account</li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">A home office setup and a monthly stipend to offset internet and phone costs</li></ul> Application Information<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;line-height:1.38;font-size:11pt;letter-spacing:0.25px;text-align:start;">Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.</li><li style="color:rgb(0,0,0);margin:0pt 0px;line-height:1.38;font-size:11pt;letter-spacing:0.25px;text-align:start;">Applicants needing special assistance or accommodations for interviews or website access should contact us at <a href="mailto:accommodations@steno.com" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;">accommodations@steno.com</a>.</li><li style="color:rgb(0,0,0);margin:0pt 0px;line-height:1.38;font-size:11pt;letter-spacing:0.25px;text-align:start;">Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.</li><li style="color:rgb(0,0,0);margin:0pt 0px;line-height:1.38;font-size:11pt;letter-spacing:0.25px;text-align:start;">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.</li><li style="color:rgb(0,0,0);margin:0pt 0px;line-height:1.38;font-size:11pt;letter-spacing:0.25px;text-align:start;">Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.</li></ul></body></div>

Apply Now

Remote Opportunity

Records Support Specialist

Join Steno as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Records Support Specialist

Steno

Full Time

$0.024k - $0.029k

3 hours ago

On a regular basis you will • Respond to inbound calls, emails, and tickets in Zendesk as the first line of support for Records Retrieval clients • Check and communicate status on open requests in Record Vault, treating every status detail as PHI • Answer client questions about how records…

United States

Engineering

Mid

Customer Support

Zendesk

HIPAA Compliance

+5 more

Job Description

On a regular basis you will

Respond to inbound calls, emails, and tickets in Zendesk as the first line of support for Records Retrieval clients
Check and communicate status on open requests in Record Vault, treating every status detail as PHI
Answer client questions about how records retrieval works, including timelines, requirements, and next steps
Review new orders for completeness (such as a correctly completed authorization), acknowledge receipt, and follow up on missing information
Identify common blockers like a missing or invalid authorization, wrong facility, or non-responsive custodian, resolve what's within your control, and escalate the rest to the Records team
Flag time-sensitive requests to Records Retrieval managers and Account Managers so they get prompt attention, and keep clients updated on progress
Partner with Account Management to maintain a catalogue of firm preferences and handle urgent requests
Work with Records Associates to track request status, investigate delays, and communicate changes to clients
Pull and report on a client's full open request pipeline as needed
Triage and route non-Records questions to the right team, whether Scheduling, Production, or Billing
Handle sensitive PHI in compliance with Steno's HIPAA and cybersecurity procedures
Help build and refine playbooks, macros, and knowledge base content for our growing Records line of business

You will crush it if

You have 1-3 years of phone-based customer support experience
You stay calm under pressure and bring a deep sense of urgency and commitment to excellent customer service
You have strong written and verbal communication skills
You're organized and process-driven, able to manage competing priorities across phone and ticket queues
You're comfortable with Zendesk, Slack, and records request management platforms
You're familiar with HIPAA and experienced handling sensitive information
You have experience in healthcare administration, medical records, personal injury, or legal operations (preferred, not required)
You're available Monday-Friday, [8-5pm PT]

Compensation & Benefits

Pay - $24-$29/hour
Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks
Wellness/Mental Health - shared benefits to be used among employees and families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options of Equity - we know our success is nothing without our team
Access to a company-provided 401(k) account
A home office setup and a monthly stipend to offset internet and phone costs

Application Information

Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.

Requirements

review new orders for completeness (such as a correctly completed authorization), acknowledge receipt, and follow up on missing information
identify common blockers like a missing or invalid authorization, wrong facility, or non-responsive custodian, resolve what's within your control, and escalate the rest to the records team
flag time-sensitive requests to records retrieval managers and account managers so they get prompt attention, and keep clients updated on progress
partner with account management to maintain a catalogue of firm preferences and handle urgent requests
work with records associates to track request status, investigate delays, and communicate changes to clients
pull and report on a client's full open request pipeline as needed
triage and route non-records questions to the right team, whether scheduling, production, or billing
handle sensitive phi in compliance with steno's hipaa and cybersecurity procedures

Benefits

Paid Time Off
Equity
Internet Stipend

Skills

Customer Support

Zendesk

HIPAA Compliance

Data Privacy

Communication Skills

Time Management

Problem Solving

Records retrieval

Ready to Apply?

Join Steno today

Salary Range

$0.024k - $0.029k

Posted 3 hours ago

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