Intern, Digitization at Securitas Security Services

United States

JOB SUMMARY: Securitas is a dynamic and innovative Security company dedicated to making the world a safer place. We believe in fostering talent and providing opportunities for growth. We offer students the opportunity to spend a summer working at one of Securitas’ US Operating Centers. This internship program offers undergraduate students with real-world application of business within the North America Shared Services organization. You will participate in an 11-week, remote internship, working 32-40 hours per week. As a NA Operations Digitization Intern, you will support North America Operations by helping document, improve, and scale digital tools and workflows used by internal teams. This role focuses on creating clear training materials, guides, and basic reporting that help teams adopt new or updated digital processes. You will work closely with the NA Operations team on real, in progress digitization initiatives. This is a hands-on role focused on execution, documentation, and continuous improvement, not strategy ownership. Successful completion of the internship program could lead to a return internship for the following summer or employment at the organization in the future.   ESSENTIAL FUNCTIONS: • Create clear how to guides, job aids, and reference materials for NA Operations tools and workflows • Develop short video walkthroughs and visual training content to support digital adoption • Support documentation of current state and future state operational processes • Assist with organizing and maintaining digital content in Microsoft 365 tools • Track basic usage or engagement metrics related to training materials and report findings • Support other digitization and documentation tasks as needed within NA Operations   MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position.   Education/Experience: • High school diploma or GED • Currently pursuing a bachelor’s or master’s degree in a relevant field such as business, operations, communications, digital media, information systems, or a related discipline   Competencies (as demonstrated through experience, training, and/or testing): • Comfortable using Microsoft 365 tools such as SharePoint, Teams, PowerPoint, and Excel • Familiarity with at least one BI or visualization tool (e.g., Power BI, Tableau, Oracle Analytics) • Ability to organize information and follow structured processes • Interest in operations, process improvement, or digital enablement • Strong written communication skills with the ability to explain processes clearly and simply   Nice to Have • Experience creating training materials, guides, or instructional content • Basic familiarity with process documentation or workflow mapping • Exposure to simple reporting, analytics, or dashboards • Basic design or video editing experience   YOU WILL LEARN: • How large operational teams adopt and scale digital tools • How to translate operational processes into clear, usable documentation • How digitization supports efficiency, consistency, and service delivery • How to work within a structured operations environment   WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey • Handling and being exposed to sensitive and confidential information • Prolonged computer use • Minimal travel, if any • Remote work environment with standard business hours   Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.   Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.  Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.