Escrow Officer, California, Default Services - REO at ServiceLink

United States

$0.024k - $0.032k

<h2>Overview</h2> <p>&nbsp;Are you a professional who can coordinate workflows and work processes?&nbsp;&nbsp; &nbsp;Are you able to provide management with updated status on items in workflows?&nbsp; Do you have experience with utilization of reporting and workflows? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history as an Escrow Officer.&nbsp; Now is the time to join our team and become a part of something big.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>A DAY IN THE LIFE</p> <p>In this role, you will…</p> <p>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Secure lender, seller and/or broker approval of loan closing documents</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Confirm closing dates, location, documentation, and funds due at closing with borrowers</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve vendor billing issues</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct bi-weekly meetings with team members and management</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Address inquiries from asset management companies, clients, borrowers, agents and internal staff</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve rejected documents</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries</p> <p>&nbsp;</p> <p>WHO YOU ARE</p> <p>You possess …</p> <p>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to professionally communicate to management the status of items/reports</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working knowledge of real estate titles and deed preparation</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to multitask</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer skills and are proficient in the Microsoft software products</p> <p>&nbsp;</p> <h2>Responsibilities</h2> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for preparation and accuracy of closing documents in accordance with State requirements and client instructions</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review title commitment to ensure all items are accounted for, including but not limited to: updating payoofs, taxes and HOA; Review effective date schedule within company policy guidelines</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engage lender, seller, and/or broker for approval of loan closing documents and provide requested documents</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists in training</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Confirm closing dates, location, documentation, and funds due at closing with all parties</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all funding conditions have been met in accordance with State requirements and client instructions</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend assigned conference calls</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend and participate in bi-weekly team meetings, ensuring that you are on-time and prepared</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update management of daily reporting status</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with management on team metric and file counts</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain professional communication with team members, team leader, management, and clients (internal and external)</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Address inquiries from clients, sellers, buyers, agents, internal staff and asset management companies professionally and in a timely manner</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve vendor billing issues</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cut checks to all payees and wire funds to the seller within client directed timelines</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Confirm file setup with disbursements</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve post-close issues in a timely manner, including lender, recording, and policy rejections</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve rejected documents</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for maintaining good client relationships and providing customer service</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and signoff on authorized items</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that all funding conditions have been met in accordance with state and client instructions</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cut checks to all payees and wire funds to the seller within client directed timelines</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform all other duties as assigned &nbsp;</p> <h2>Qualifications</h2> <p>·&nbsp; &nbsp; &nbsp; &nbsp; High School diploma or equivalent required</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior experience as an Escrow Officer or a Closing Coordinator</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Practical work experience within the mortgage loan department of a lending institution</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working knowledge of real estate titles</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior experience with deed preparation and closings</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to use and have advanced computer skills and be proficient in Microsoft software products</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to handle multiple tasks simultaneously</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate good communication</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good customer service skills</p>