Market Manager, Field Services at ServiceLink

United States

$50k - $62k

<h2>Overview</h2> <p>&nbsp;</p> <p>The Market Manager will work as part of a team while recruiting various vendors to complete orders as well as</p> <p>counseling them with production issues as needed. Responds to and satisfies issues in a timely, consistent manner and</p> <p>ensures accurate resolution. The ideal candidate will possess strong communication and interpersonal skills to gain trust,</p> <p>achieve business objectives, and collaborate with supervision. If you thrive as an energetic team member and have a drive for</p> <p>superior results this is the position for you.</p> <p>&nbsp;</p> <p>A DAY IN THE LIFE</p> <p>In this role, you will…</p> <p>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor market capacity and availability to support company volume of work assignments</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strategically recruit new vendors to support daily capacity and availability goals</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversight of select group of vendors within specified region</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular coaching and counseling to vendors to ensure they are meeting ServiceLink standards</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open order management of again orders open for specified markets and vendors as assigned</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Management of performance standards of vendors using scorecards for quality and turn around</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Point of escalation for Vendors</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>WHO YOU ARE</p> <p>You possess …</p> <p>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to maintain a positive and professional business relationship with vendors and internal staff.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of property preservation, home repair, general contracting</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of capacity management and recruiting strategy</p> <h2>Responsibilities</h2> <p>.&nbsp; &nbsp; &nbsp; &nbsp; Open Order Management – goal driven based on market and performance to SLA’s.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unassigned work order oversight</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vendor Scorecard discussions with Vendors</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Quality expectations based on feedback, Work Not Performed %, and QC Reject monitoring</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Identify gaps in coverage and opportunities for growth and recruit as nessessary</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create Remediation/Performance Improvement plans and provide to Network Administration Team for tracking</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage any prepayment requests and payouts through completion of work</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with acclimating newly onboarded vendors into region ( monitor performance, set up for success)</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Report weekly updates as determined by management</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend monthly team meeting, weekly staff meetings, and regularly schedule vendor specific meetings.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quality assurance including on site asset reviews</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assistance with escalated orders and projects as needed</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalations from vendors on payment issues after initial disputes ( point of escalation)</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other Duties as assigned by management</p> <h2>Qualifications</h2> <p>.&nbsp; &nbsp; &nbsp; &nbsp; High School diploma or equivalent required.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer skills and proficiency with Microsoft Office software.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong ability to build consensus and influence others.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective in a fast paced environment, enjoys working in teams, and is self-motivated.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work on/manage multiple projects concurrently.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to identify and resolve problems, and analyze data and issues.</p>