Supervisor, Conveyance, Field Services at ServiceLink

United States

$60k - $70k

<h2>Overview</h2> <p>Are you an experienced professional motivated to directly manage the day to day operations of an operations team while maintaining client satisfaction?&nbsp; Are you able to manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processer, Asset Registration and Conveyance Coordination?&nbsp; ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with such talents and skills.&nbsp; If you possess executive presence and confidence in your ability then now is the time to join our team and become a part of something big.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>A DAY IN THE LIFE</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>In this role, you will…</p> <p>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to audit and non-compliance issues in a timely and consistent manner</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support daily interaction with our clients and maintain close relationships to ensure complete client satisfaction</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure work activities achieve the volume expected and meet quality requirements daily</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor performance of staff members according to established standards and enforce disciplinary actions when necessary</p> <p>&nbsp;</p> <p>WHO YOU ARE</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>You possess …</p> <p>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous leadership experience</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A desire to train and motivate your team - you will lead by example</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The understanding the needs of your team members, adapt and adjust to meet those needs</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to build rapport with your team, stay involved with your team and help them meet their goals</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to create processes to help your team meet their goals, in turn you then meet your goals</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with governmental regulations, such as Fannie Mae, Freddie Mac, and HUD</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to oversee all processes</p> <p>&nbsp;</p> <h2>Responsibilities</h2> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processing, Asset Registration and Conveyance Coordination&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to audit and non-compliance issues as discovered</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain client relationships</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain strong focus on trending, QC/QA and reporting</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain both quality and productivity goals on a daily basis</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle interviewing, hiring, and disciplinary needs of staff</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle incoming phone calls as needed</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform all other duties as assigned&nbsp;</p> <h2>Qualifications</h2> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma or equivalent required – Bachelor’s Degree preferred</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous leadership experience</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong verbal and written communication skills required</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to excel in a high-impact position within a fast-paced, deadline driven environment &nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be proficient in Microsoft software products</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience with property management, construction, and property insurance a plus</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in working with P&amp;L preferred</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic understanding of local laws and ordinances regarding property condition is ideal</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous mortgage servicing and/or property preservation experience preferred</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with government regulations, such as Fannie Mae, Freddie Mac, and HUD</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Special training will include client guidelines and business rules, user review guide, classroom training, system training and side by side training</p> <p>&nbsp;</p>