Technical Support Specialist VEN (Remote) at Simera

United States

<p dir="ltr"><span>As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.</span></p><br/><p dir="ltr"><span>Key Responsibilities:</span></p><ul><li dir="ltr"><p dir="ltr"><span>Respond to customer inquiries via phone, email, and chat, resolving issues promptly.</span></p></li><li dir="ltr"><p dir="ltr"><span>Diagnose and troubleshoot technical problems related to hardware, software, and networking.</span></p></li><li dir="ltr"><p dir="ltr"><span>Document all interactions and resolutions accurately in the ticketing system.</span></p></li><li dir="ltr"><p dir="ltr"><span>Escalate complex problems to relevant technical teams when needed</span></p></li></ul><br/><p dir="ltr"><span>Qualifications:</span></p><ul><li dir="ltr"><p dir="ltr"><span>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</span></p></li><li dir="ltr"><p dir="ltr"><span>Technical support experience, with strong customer service skills.</span></p></li><li dir="ltr"><p dir="ltr"><span>Proficiency in troubleshooting various technical issues.</span></p></li><li dir="ltr"><p dir="ltr"><span>Excellent communication skills.</span></p></li><li dir="ltr"><p dir="ltr"><span>English proficiency at C1/C2 level.</span></p></li><li dir="ltr"><p dir="ltr"><span>Flexible to work onsite, hybrid, or remotely</span></p></li><li dir="ltr"><p dir="ltr"><strong>By applying, you agree that we may create a profile for you on Simera to continue your application.</strong><br/><br/></p></li></ul>