Customer Service Representative - PH (Remote) at Snapscale

Worldwide

<h3>Description</h3> <p><br/></p><p><strong>Overview:</strong></p><p><br/></p><p><strong>Snapscale</strong> is seeking a <strong>Customer Service Representative</strong> to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.</p><p><br/></p><p><strong>Key Responsibilities:</strong></p><p><br/></p><ul><li>Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues</li><li>Handle customer complaints, providing appropriate solutions and alternatives within established guidelines</li><li>Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times</li><li>Process orders, forms, applications, and requests accurately and efficiently</li><li>Keep detailed records of customer interactions, transactions, comments, and complaints</li><li>Communicate and coordinate with internal departments to ensure customer needs are met</li><li>Follow communication procedures, guidelines, and company policies</li><li>Stay knowledgeable about company products, services, and policies</li><li>Ensure customer satisfaction and provide feedback to the customer service manager</li></ul><p><br/></p><p><strong>Perks:</strong></p><p><br/></p><ul><li>Health Maintenance Organization (HMO)</li><li>Competitive pay</li><li>Government-mandated benefits</li><li>13th month pay</li><li>Night differential pay</li><li>Internet allowance</li><li>Perfect attendance bonus</li><li>Yearly salary increase</li><li>Opportunities for career growth and development</li><li>Fun and supportive working environment</li></ul> <h3>Requirements</h3> <ul><li>Minimum of 1 year relevant experience in the BPO or customer service industry</li><li>Accounts Receivable and Billing experience (preferred)</li><li>Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls</li><li>Excellent written communication skills for handling professional email and chat correspondence</li><li>Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines</li><li>Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations</li><li>Collaborative team player with a proactive mindset and strong sense of ownership and accountability</li><li>Ability to follow processes, adapt to feedback, and maintain high service quality standards</li><li>Comfortable using CRM systems, ticketing tools, and standard office software</li></ul>