Customer Service Representative (Remote) at Snapscale

Worldwide

<h3>Description</h3> <p>Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:</p><ul><li>Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Process orders, forms, applications, and requests accurately and efficiently.</li><li>Keep records of customer interactions, transactions, comments, and complaints.</li><li>Communicate and coordinate with internal departments to ensure customer needs are met.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Stay knowledgeable about company products, services, and policies.</li><li>Ensure customer satisfaction and provide feedback to the customer service manager.</li></ul> <h3>Requirements</h3> <ul><li>At least 1 year of relevant experience in BPO industry</li><li>Ability to speak and write English proficiently</li><li>Open to Learning</li><li>Takes Initiative</li><li>Happy and Helpful by nature</li></ul>