Director, Marketing Operations at Spring Fertility
Worldwide
$150k - $190k
<div class="content-intro"><h2 style="text-align: left;"><span style="color: #2db3d1; font-family: arial, helvetica, sans-serif;"><strong>Who is Spring Fertility?</strong> </span></h2> <p style="text-align: left;"></p> <p data-start="132" data-end="418">We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.</p> <h2 style="text-align: left;"><span style="color: #2db3d1; font-family: arial, helvetica, sans-serif;"><strong>Why should you join our team?</strong> </span></h2> <p style="text-align: left;"></p> <p data-start="122" data-end="410">We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.</p></div><h3>Role Summary</h3> <p><span data-contrast="auto">The Director, Marketing Operations serves as the primary bridge between Spring Fertility’s marketing strategy and clinic-level execution. This role owns the operating model that turns campaigns, patient education initiatives, and local market growth priorities into clear, actionable plans that drive patient volume, improve the patient journey, and strengthen community engagement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <p><span data-contrast="auto">As a strategic partner to Growth Marketing, Physician Liaisons, clinical stakeholders, and local clinic teams, this leader ensures marketing initiatives are operationally feasible, consistently implemented, and measured against clinical volume and conversion goals. The role also oversees clinic readiness for campaigns, clinical volume KPI reporting, and patient education workflows in partnership with clinical teams.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <p><span data-contrast="auto">This role will manage Spring’s Community Manager, providing strategic direction, prioritization, and oversight for community-based provider, partner, and local network engagement initiatives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <p><strong>Day-to-Day Responsibilities </strong></p> <p><strong><span data-contrast="auto">Marketing & Clinic Operations Partnership</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the primary point of connection between marketing and clinic/practice operations, translating campaigns, promotions, and market initiatives into clear, executable plans at the clinic level.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Partner with local clinic leadership and front-desk/patient coordinator teams to ensure campaigns, offers, and patient-facing materials are implemented consistently and on time.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Anticipate and resolve operational barriers — staffing, scheduling capacity, intake process, physical space — that affect marketing's ability to activate campaigns in clinic.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Build repeatable playbooks and toolkits that help clinic teams execute national and local marketing campaigns with minimal friction.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Support new clinic openings, market expansions, and local growth initiatives by developing marketing activation plans that account for clinic readiness, capacity, local relationships, and patient demand goals.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Campaign Activation & Cross-Functional Process</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the operational brand calendar connecting marketing campaigns, clinic capacity, and local market readiness, ensuring initiatives are planned, resourced, and sequenced effectively.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Own the operating model, standards, processes, and success measures for marketing’s engagement with clinic and clinical teams, providing direction to execution partners involved in local activation.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Create and operationalize patient acquisition campaigns and programs that connect growth marketing strategy to clinic-level execution, drive qualified demand, and support market-specific patient volume goals.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Lead post-campaign reviews that assess in-clinic execution and clinical volume impact, capturing lessons that improve future activations.</span><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Clinical Volume KPI Ownership & Reporting</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Own clinical volume KPIs on behalf of the marketing department, including new patient volume, appointment conversion, and clinic-level demand by market.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Translate clinical volume trends, capacity constraints, and conversion insights into clear recommendations for marketing prioritization, campaign timing, budget allocation, and local activation focus.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Monitor volume trends by clinic and market, flagging risks and opportunities, and recommending where marketing investment should shift to align with clinical capacity and growth goals.</span><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Patient Education & Community Building</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Partner with Clinical Leadership and providers to develop patient education resources, content, and communications that are clinically accurate and aligned with marketing's brand and messaging strategy.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Act as marketing's day-to-day liaison to clinical stakeholders, building trusted relationships that enable collaborative, cross-functional program development.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Ensure patient education initiatives, physician-facing materials, and in-clinic communications reflect both clinical accuracy and Spring's patient experience standards.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Gather clinical and provider input on patient needs, common questions, and journey friction points, and translate those insights into marketing and content priorities.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Develop and manage patient engagement programs that support patients across key moments in their journey, improve connection to Spring’s education and community offerings, and create scalable opportunities for ongoing communication, event participation, and local market activation.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Develop and operationalize a patient ambassador program that elevates authentic patient stories, strengthens community connection, and supports education, events, and local market engagement.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Directly manage Spring’s Community Manager, setting priorities and providing day-to-day guidance for community building, local partner activation, and patient-facing engagement initiatives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":278,"335559991":360}"> </span></li> </ul> <h3>Education, Licenses, Certifications</h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Bachelor's degree in Marketing, Business, Healthcare Administration, or related field.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">7–10+ years of experience in marketing operations, healthcare/clinical operations, practice management, or a role bridging marketing and operational teams.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Proven experience translating marketing strategy into operational execution across multiple locations or sites.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Experience partnering with clinical, provider, or medical stakeholders on patient-facing content or communications.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Strong analytical skills, with experience building and owning KPI reporting that connects marketing activity to business or volume outcomes.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Strong systems and process fluency, with experience using dashboards, CRM or patient funnel reporting, project management tools, and campaign intake/workflow processes to drive visibility, accountability, and execution across teams.</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li> </ul> <h3>Employment Type</h3> <p>This is a full-time, exempt role that will be remote based in one of our regions (CA, NY or OR) with ~20% expected travel </p> <h3>Compensation</h3> <p>The starting salary range for this role is $150,000-$190,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. </p><div class="content-conclusion"><h3> </h3> <h3 data-start="110" data-end="124">Benefits</h3> <p data-start="126" data-end="167"><strong data-start="126" data-end="165">Investing in You Today and Tomorrow</strong></p> <p data-start="169" data-end="201"><strong data-start="169" data-end="199">Supporting your well-being</strong></p> <ul data-start="202" data-end="457"> <li data-start="202" data-end="251"> <p data-start="204" data-end="251">Competitive medical, dental, and vision plans</p> </li> <li data-start="252" data-end="305"> <p data-start="254" data-end="305">Paid time off to recharge and enjoy personal time</p> </li> <li data-start="306" data-end="381"> <p data-start="308" data-end="381">Access to BetterHelp therapy sessions for mental and emotional wellness</p> </li> <li data-start="382" data-end="457"> <p data-start="384" data-end="457">Commuter benefits and discounted rates on home, auto, and pet insurance</p> </li> </ul> <p data-start="459" data-end="489"><strong data-start="459" data-end="487">Investing in your future</strong></p> <ul data-start="490" data-end="702"> <li data-start="490" data-end="530"> <p data-start="492" data-end="530">401(k) with up to a 4% company match</p> </li> <li data-start="531" data-end="586"> <p data-start="533" data-end="586">Comprehensive fertility and parental leave benefits</p> </li> <li data-start="587" data-end="654"> <p data-start="589" data-end="654">Career development opportunities in a fast-growing organization</p> </li> <li data-start="655" data-end="702"> <p data-start="657" data-end="702">Employer-paid life and disability insurance</p> </li> </ul> <p data-start="704" data-end="786">*Temporary and contract roles may not be eligible for all benefits listed above</p> <h3 style="text-align: left;"><span style="color: #2db3d1; font-family: arial, helvetica, sans-serif;"><em><strong><span class="TextRun SCXW23067225 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW23067225 BCX0">Don’t have it all? We still welcome you to apply! </span></span></strong></em></span></h3> <p style="text-align: left;"><span data-contrast="none">At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities. <em><strong> </strong></em></span></p> <h3 style="text-align: left;"><span style="color: #2db3d1; font-family: arial, helvetica, sans-serif;"><em><strong>We are scientists. We are humanists. We are passionate about fertility. </strong></em></span></h3> <p><span data-teams="true">Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call. </span></p> <p><a href="https://springfertility.com/legal-terms/" target="_blank"><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">CCPA disclosure notice here. </span></a></p></div>
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