Is the Account Manager - East Coast position at Steno fully remote?

Yes, this Account Manager - East Coast position at Steno is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Account Manager - East Coast role?

This is a full-time Account Manager - East Coast position at Steno.

How do I apply for the Account Manager - East Coast position at Steno?

You can apply for this Account Manager - East Coast position by clicking the "Apply Now" button on this page, which will take you to Steno's application portal.

Account Manager - East Coast at Steno

United States

<div><body>Why Account Management at Steno Is Different <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo.</li></ul> You'll crush this role if <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have 3+ years of Account Management or Customer Success experience ideally in legal services</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;">You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;">Ability to be available during core Eastern Time business hours (approx. 8am–5pm ET), with occasional evenings/weekends as client needs arise.</li></ul></body></div>

Apply Now

Remote Opportunity

Account Manager - East Coast

Join Steno as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Account Manager - East Coast

Steno

Full Time

3 weeks ago

Why Account Management at Steno Is Different • Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability.

United States

Engineering

Mid

Account Management

Customer Success

Client Relationship Management

+5 more

Job Description

Why Account Management at Steno Is Different

Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability.
Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines.
Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks.
Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back.
Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts.
Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems.
Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change.
Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo.

You'll crush this role if

You have 3+ years of Account Management or Customer Success experience ideally in legal services
A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership.
You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details.
You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment.
You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them.
Ability to be available during core Eastern Time business hours (approx. 8am–5pm ET), with occasional evenings/weekends as client needs arise.

Skills

Account Management

Customer Success

Client Relationship Management

Problem Solving

Communication

Strategic Planning

Organization

Legal Services

Ready to Apply?

Join Steno today

Posted 3 weeks ago

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