Senior Forward Deployed Engineer at Sur
Worldwide
$4k - $6k
<p>As the Forward Deployed Engineer, you will be serving as a key technical contributor at the intersection of engineering and customer success. In this role, you’ll translate complex technical requirements into high-performing solutions that drive measurable results for ecommerce clients, working closely with merchant teams to integrate, optimize, and troubleshoot across diverse web platforms.</p><p>This position is highly hands-on and involves managing the technical lifecycle from onboarding through optimization. You will focus on debugging JavaScript, writing and refining transform scripts, configuring caching rules, and diagnosing complex CDN behaviors across Shopify, Salesforce Commerce Cloud (SFCC), and other custom storefront environments. The goal is to ensure efficient site performance and stability while supporting continuous improvement across client deployments.</p>Responsibilities<ul><li>Develop, review, and debug code running at the edge to optimize caching, localization, and device performance.</li><li>Monitor client implementations to identify and resolve technical anomalies rapidly.</li><li>Use browser DevTools, diagnostic tools, and internal APIs to analyze and correct latency or personalization challenges in real-time production environments.</li><li>Serve as the primary technical contact for assigned merchant accounts, ensuring smooth communication and resolution of any engineering issues.</li><li>Create documentation, tools, and processes that make onboarding and technical support more efficient.</li><li>Provide insights to the product team based on field experience to guide feature enhancements and roadmap decisions.</li></ul> <ul><li>5+ years of hands-on experience in software engineering, web performance, infrastructure engineering, solutions engineering, or a similar technical role.</li><li>At least 2 years of experience working directly with customers or external stakeholders in a technical capacity.</li><li>Strong proficiency in JavaScript and hands-on experience using browser DevTools to inspect and debug HTML, DOM elements, network requests, cookies, headers, and client-side behavior.</li><li>Deep understanding of HTTP caching, including cache keys, expiration, invalidation, purging, cookies, personalized content, and cache-safety risks.</li><li>Hands-on experience configuring or debugging CDNs, reverse proxies, edge platforms, or similar caching infrastructure.</li><li>Experience analyzing web performance using metrics and tools such as Core Web Vitals, LCP, TTFB, Real User Monitoring, Lighthouse, or comparable observability tools.</li><li>Proven ability to investigate and resolve complex issues in live production environments using a structured, evidence-based troubleshooting process.</li><li>Experience owning a customer launch, technical implementation, or migration end-to-end, including pre-launch validation, go/no-go decisions, and post-launch monitoring.</li><li>Ability to communicate technical risks, limitations, delays, and difficult findings clearly to both technical and non-technical customers.</li><li>Comfort making and explaining rough technical estimates related to traffic, latency, capacity, percentages, and performance impact.</li><li>Advanced English communication skills.</li><li>Availability for at least four hours of daily overlap with US Eastern business hours.</li><li>Comfortable participating in live technical working sessions using camera, screen sharing, browser tools, and real-time problem-solving.</li></ul>Preferred Skills<ul><li>Experience working with e-commerce storefronts or e-commerce agencies.</li><li>Experience with Shopify, including Liquid, Hydrogen, headless storefronts, or third-party Shopify applications.</li><li>Experience with Salesforce Commerce Cloud/Demandware or other enterprise ecommerce platforms.</li><li>Experience with edge computing platforms such as Cloudflare Workers, Fastly Compute, Akamai EdgeWorkers, Varnish, or similar technologies.</li><li>Experience with web experimentation, personalization, or A/B testing frameworks.</li><li>Experience working within GitHub-managed engineering workflows.</li><li>Experience mentoring or providing technical guidance to junior engineers or support team members.</li></ul> <ul><li>$4,000 - $6,000 USD/month </li><li>PTO</li><li>Fully remote work environment </li></ul>
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