Client Success Manager (Remote working, Full-Time) at Thryv Australia & New Zealand
Australia
<p>Are you energised by helping clients succeed? Do you enjoy guiding people, solving problems, and translating great software into real business results? If so, this role is made for you.</p> <p>At Thryv, we’re committed to helping small businesses thrive in a digital world. We’re looking for a Client Success Manager who can build strong relationships, lead clients confidently through onboarding, and ensure they see real, measurable value from our platform.</p> <p><strong>Start Date</strong></p> <div> <div>This role begins on <strong>28 April 2026</strong> and includes additional <strong>remote Client Success Manager training</strong> following commencement. This is a <strong>fully remote position</strong>, allowing you to work from anywhere.</div> </div> <p> </p> <p><strong>What You’ll Do</strong></p> <ul> <li>Take ownership of the client relationship post‑sale, ensuring a smooth and supportive onboarding experience.</li> <li>Understand each client’s goals and tailor guidance that helps them integrate Thryv into their daily operations.</li> <li>Serve as their primary point of contact for training, product questions, and best‑practice recommendations.</li> <li>Conduct proactive outreach, offer insights, and keep clients engaged through regular communication.</li> <li>Identify opportunities for clients to expand usage and achieve greater outcomes.</li> <li>Collaborate across teams to resolve issues quickly and maintain client confidence.</li> </ul> <div> <p><strong>What You Bring</strong></p> <ul> <li>Bachelor’s degree or equivalent experience.</li> <li>5+ years in client success, account management, call‑centre, or client‑facing roles (9+ years preferred).</li> <li>Strong digital expertise and the ability to confidently educate clients on software and marketing tools.</li> <li>Experience with Salesforce, telephony systems, MS Office, and ideally Thryv + Thryv Marketing.</li> <li>Exceptional communication skills with clear, professional written and verbal delivery.</li> <li>Strong analytical, strategic, and critical‑thinking capabilities with sound decision‑making skills.</li> <li>Ability to build rapport, influence client behaviour, and introduce innovative solutions that drive adoption.</li> <li>Highly organised, excellent time‑management, and consistent, proactive follow‑through.</li> <li>Ability to work collaboratively in a technical, fast‑paced environment and complete required certifications and training.</li> </ul> </div> <p><strong>Why You’ll Love Working Here</strong></p> <ul> <li>100% remote — work from anywhere in Australia.</li> <li>Play a direct role in helping small businesses grow and succeed.</li> <li>Supportive, coaching-oriented culture that helps you develop and advance.</li> <li>A company that’s transforming how small businesses operate.</li> </ul> <p>If you’re motivated, client‑focused, and ready to make an impact, we’d love to meet you.</p> <p>Apply now and help shape the success journey for small businesses everywhere.</p> <p>#LI-SR1</p>
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