Client Experience Concierge at Travel With Lani

United States

<p>We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li> <p>Research, plan, and coordinate customized travel itineraries.</p> </li> <li> <p>Assess client preferences, needs, and budgets to recommend tailored travel options.</p> </li> <li> <p>Book travel services including flights, accommodations, transportation, cruises, and tours.</p> </li> <li> <p>Provide professional client support before, during, and after travel.</p> </li> <li> <p>Resolve client concerns or issues promptly and professionally.</p> </li> <li> <p>Participate in training, professional development, and webinars.</p> </li> <li> <p>Collaborate with team members and suppliers to deliver exceptional client experiences.</p> </li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li> <p>Strong verbal and written communication skills.</p> </li> <li> <p>Reliable internet and a computer or smartphone.</p> </li> <li> <p>Experience in customer service, hospitality, or sales is a plus.</p> </li> <li> <p>Personal travel experience helpful but not required.</p> </li> </ul> <p><strong>What We Offer:</strong></p> <ul> <li> <p>Comprehensive onboarding and ongoing training.</p> </li> <li> <p>Flexible full-time or part-time remote work.</p> </li> <li> <p>Career development opportunities.</p> </li> <li> <p>Access to industry benefits and travel perks.</p> </li> </ul>