Sr Director, Professional Services at Tungsten Automation
France
$167k - $185k
<p class="MsoNormal" style="margin-bottom: 0in; line-height: normal; tab-stops: 153.0pt;"><strong><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;">Job Purpose</span></strong><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;"><br></span>Tungsten Automation Corporation is the leading global provider of software products and services that capture and manage all of the information associated with core financial functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance.<span style="mso-spacerun: yes;"> </span>Combining best-of-breed business process automation and imaging technologies, Tungsten Automation Corporation provides seamless solutions resulting in significant cost reduction, improved efficiency and enhanced visibility for enterprises.</p> <p class="MsoNormal">The AVP, Professional Services is responsible for the recruiting, management and career development of PS, for ensuring quality services delivery in all consulting engagements, and for the development of new services opportunities in the assigned region<span style="color: red;">.</span></p> <p class="MsoNormal" style="margin-bottom: 0in; line-height: 107%;"><strong><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;">Key Responsibilities</span></strong></p> <ul style="margin-top: 0in;" type="disc"> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri;">Lead and oversee multiple groups of Professional Services resources through subordinate leaders with minimal oversight from the RVP.</span></li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Champion best practices and knowledge sharing</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Drive strategic recruiting and growth of the consulting function at the regional level</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Have accountability for workforce planning, account management, prioritization, and forecasting</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Establish and maintain strong partnerships with regional sales management, and support license sales by driving the development and closure of corresponding services opportunities</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Develop and strengthen strategic relationships with partners</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Support and implement regional and corporate initiatives</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Define, evolve, and sustain world-class consulting processes, methodologies, and talent</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Responsible for professional services revenue, profitability, and bookings targets</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Oversee services business development at the regional level</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Provide delivery management to ensure customer satisfaction and referenceable accounts including resolving client escalations</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Provide support, tactical and programmatic, in achieving district product sales quota</li> <li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Champions the use of AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards</li> </ul> <p style="margin-bottom: 0in;line-height: normal;"> </p> <div class="SCXW190741100 BCX8"> <div class="OutlineElement Ltr SCXW190741100 BCX8"> <h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5"><strong>ABOUT OUR PLATFORM</strong></h2> <p class="whitespace-normal break-words">Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.</p> <p class="whitespace-normal break-words"> </p> </div> </div> <div class="SCXW190741100 BCX8"> <div class="OutlineElement Ltr SCXW190741100 BCX8"> <p class="Paragraph SCXW190741100 BCX8"><strong><span class="TextRun SCXW190741100 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW190741100 BCX8">While the job description describes what is </span><span class="NormalTextRun SCXW190741100 BCX8">anticipated</span><span class="NormalTextRun SCXW190741100 BCX8"> as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.</span></span><span class="EOP SCXW190741100 BCX8" data-ccp-props="{}"> </span></strong></p> </div> </div> <p class="MsoNormal" style="margin-bottom: 0in; line-height: normal;"><em> </em></p> <p class="MsoNormal" style="margin-bottom: 0in; line-height: normal;"><em>While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.</em></p> <p class="MsoNormal" style="margin-bottom: 0in; line-height: 107%;"><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;"> </span></p>
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