Is the Enterprise Customer Success Manager position at Unit21 fully remote?

Yes, this Enterprise Customer Success Manager position at Unit21 is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Enterprise Customer Success Manager role?

This is a full-time Enterprise Customer Success Manager position at Unit21.

What are the main requirements for the Enterprise Customer Success Manager role?

Key requirements include: 4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers., Experience managing complex retention and upsell opportunities, with the ability to lead negotiations., Experience in fintech, banking or related fields (AML, fraud)., and more.

What benefits does Unit21 offer for this position?

Unit21 offers the following benefits: 401k Matching, Flexible Hours, Health Insurance, Home Office Budget, Learning Budget, Paid Time Off, Remote Work, Stock Options.

What is the salary range for the Enterprise Customer Success Manager position?

The salary range for this Enterprise Customer Success Manager role is $120k - $125k.

How do I apply for the Enterprise Customer Success Manager position at Unit21?

You can apply for this Enterprise Customer Success Manager position by clicking the "Apply Now" button on this page, which will take you to Unit21's application portal.

Enterprise Customer Success Manager at Unit21

United States

$120k - $125k

This is a remote position. About the Role: We are looking for an Enterprise Customer Success Manager to join our team at Unit21. You will drive value across our enterprise customer base, leading customer relationships and strategy, driving the development of processes to improve our business scalability, as well as advocating for and growing customers. What you’ll be doing: <ul> <li dir="ltr"> Act as the main point of contact for a set group of our enterprise customers </li> <li dir="ltr"> Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business </li> <li dir="ltr"> Act as a customer advocate internally, bringing trends and feedback to the team backed by data </li> <li dir="ltr"> Seek to find mutual wins through identification and education around additional features, products or use cases </li> <li dir="ltr"> Drive revenue retention and growth </li> <li dir="ltr"> Create a direct impact on Unit21’s customer experience and growth! </li> </ul> What we’re looking for: <ul> <li dir="ltr"> Experience in fintech, banking or related fields (AML, fraud) </li> <li dir="ltr"> 4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers. </li> <li dir="ltr"> Experience managing complex retention and upsell opportunities, with the ability to lead negotiations. </li> <li dir="ltr"> Experience managing accounts of $200k+ ARR. </li> <li dir="ltr"> Experience developing and executing on strategy to drive interactions for maximum output. </li> <li dir="ltr"> Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site. </li> <li dir="ltr"> Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects. </li> <li dir="ltr"> A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process. </li> <li dir="ltr"> Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic. </li> <li dir="ltr"> Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business. </li> </ul> <h2 dir="ltr"> Bonus Points: </h2> <ul> <li dir="ltr"> Bachelor’s degree </li> </ul> The standard base pay range for this role is $120,000 - $125,000 Annually. This base pay range does not include variable compensation including potential commissions, bonuses or other financial or equity incentives. Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us! #BI-Remote Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us! What we can offer you: <ul> <li dir="ltr"> Competitive salary and pre-IPO stock options </li> <li dir="ltr"> 100% company-paid medical, dental and vision insurance (for employee) </li> <li dir="ltr"> Optional HSA and FSA medical reimbursement accounts </li> <li dir="ltr"> Unlimited paid time off </li> <li dir="ltr"> Generous leave programs for life events </li> <li dir="ltr"> 401(k) </li> <li dir="ltr"> Charity matching </li> <li dir="ltr"> Annual Learning & Development stipend </li> <li dir="ltr"> One-time Home office set-up stipend </li> <li dir="ltr"> Commuter benefits </li> <li dir="ltr"> Happy hours and team-building events </li> <li dir="ltr"> Great office space in the San Francisco Financial District </li> <li dir="ltr"> Fully stocked kitchen </li> <li dir="ltr"> Lunch provided in SF office multiple times a week </li> <li dir="ltr"> A great company culture with a strong emphasis on diversity, equity and inclusion </li> </ul> About Unit21: Unit21 stops bad actors by leveraging data to deliver justice and safety in the world. We protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering no-code infrastructure to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. We have reported over USD $2 billion in fraud and laundered money to the US government using our software. We are a rapidly growing Series C startup, having raised close to $100m from Google, Tiger Global, ICONIQ Capital, Jack Dorsey, Diane Greene, and other leading VCs. Our team believes deeply in fostering individual ownership, iterative product development, and empathetic communication. There are many challenging problems to solve in this industry, and a huge opportunity for our software to empower companies to define a new standard of eliminating bad behavior on their platforms. We encourage people of all backgrounds to apply. Unit21 is committed to creating an inclusive culture, and we celebrate diversity of all kinds. *Remote work limited to the following states: California, Colorado, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Washington.*

Apply Now

Remote Opportunity

Enterprise Customer Success Manager

Join Unit21 as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Enterprise Customer Success Manager

Unit21

Full Time

$120k - $125k

9 months ago

This is a remote position. About the Role: We are looking for an Enterprise Customer Success Manager to join our team at Unit21. You will drive value across our enterprise customer base, leading customer relationships and strategy, driving the development of processes to improve our business…

United States

Worldwide

Customer Success

Senior

Customer Relationship Management

Communication

Problem Solving

+5 more

Job Description

This is a remote position.

About the Role:

We are looking for an Enterprise Customer Success Manager to join our team at Unit21. You will drive value across our enterprise customer base, leading customer relationships and strategy, driving the development of processes to improve our business scalability, as well as advocating for and growing customers.

What you’ll be doing:

Act as the main point of contact for a set group of our enterprise customers
Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business
Act as a customer advocate internally, bringing trends and feedback to the team backed by data
Seek to find mutual wins through identification and education around additional features, products or use cases
Drive revenue retention and growth
Create a direct impact on Unit21’s customer experience and growth!

What we’re looking for:

Experience in fintech, banking or related fields (AML, fraud)
4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers.
Experience managing complex retention and upsell opportunities, with the ability to lead negotiations.
Experience managing accounts of $200k+ ARR.
Experience developing and executing on strategy to drive interactions for maximum output.
Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site.
Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects.
A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process.
Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic.
Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business.

Bonus Points:

Bachelor’s degree

The standard base pay range for this role is $120,000 - $125,000 Annually. This base pay range does not include variable compensation including potential commissions, bonuses or other financial or equity incentives.

Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us!

#BI-Remote

Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us!

What we can offer you:

Competitive salary and pre-IPO stock options
100% company-paid medical, dental and vision insurance (for employee)
Optional HSA and FSA medical reimbursement accounts
Unlimited paid time off
Generous leave programs for life events
401(k)
Charity matching
Annual Learning & Development stipend
One-time Home office set-up stipend
Commuter benefits
Happy hours and team-building events
Great office space in the San Francisco Financial District
Fully stocked kitchen
Lunch provided in SF office multiple times a week
A great company culture with a strong emphasis on diversity, equity and inclusion

About Unit21:

Unit21 stops bad actors by leveraging data to deliver justice and safety in the world. We protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering no-code infrastructure to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. We have reported over USD $2 billion in fraud and laundered money to the US government using our software.

We are a rapidly growing Series C startup, having raised close to $100m from Google, Tiger Global, ICONIQ Capital, Jack Dorsey, Diane Greene, and other leading VCs. Our team believes deeply in fostering individual ownership, iterative product development, and empathetic communication. There are many challenging problems to solve in this industry, and a huge opportunity for our software to empower companies to define a new standard of eliminating bad behavior on their platforms.

We encourage people of all backgrounds to apply. Unit21 is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

*Remote work limited to the following states: California, Colorado, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Washington.*

Requirements

4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers.
Experience managing complex retention and upsell opportunities, with the ability to lead negotiations.
Experience in fintech, banking or related fields (AML, fraud).
Act as the main point of contact for a set group of our enterprise customers.
Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business.
Act as a customer advocate internally, bringing trends and feedback to the team backed by data.
Seek to find mutual wins through identification and education around additional features, products or use cases.
Drive revenue retention and growth.

Benefits

401k Matching
Flexible Hours
Health Insurance
Home Office Budget
Learning Budget
Paid Time Off
Remote Work
Stock Options

Skills

Customer Relationship Management

Communication

Problem Solving

Time Management

Leadership

Strategic Planning

Data Analysis

Fintech

Ready to Apply?

Join Unit21 today

Salary Range

$120k - $125k

Posted 9 months ago

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