Technical Support Specialist (Singapore) at Unit21

Asia Pacific

$40k+

<span id="spandesc"> <p> This is a remote position. </p> <p dir="ltr"> <span> More </span> <span> About Unit21 </span> </p> <p dir="ltr"> <span> Unit21 helps fintechs and financial institutions combat fraud and money laundering through a powerful, flexible risk and case management platform. Our customers rely on us to detect, investigate, and stop financial crime—without slowing down their business. </span> </p> <p dir="ltr"> <span> As we expand internationally, we’re hiring our </span> <span> first Customer Support Specialist in Singapore </span> <span> to support customers across the APAC region. </span> </p> <h3 dir="ltr"> <span> About the Role </span> </h3> <p dir="ltr"> <span> As a Customer Support Specialist, you’ll be the </span> <span> front line of support </span> <span> for Unit21 customers, owning ticket-based communication and helping users resolve issues, adopt best practices, and get maximum value from our platform. </span> </p> <p dir="ltr"> <span> This is a </span> <span> high-ownership role </span> <span> suited for someone comfortable working independently, navigating ambiguity, and helping build the foundation for regional support as we grow. </span> </p> <h3 dir="ltr"> <span> What You’ll Do </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> Own and manage incoming customer support tickets end-to-end </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Investigate, troubleshoot, and resolve issues with a focus on first-level resolution </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Prioritize tickets based on severity, impact, and SLAs </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Develop deep product knowledge to support customers effectively </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Troubleshoot issues including: </span> <span> </span> </p> </li> <ul> <li dir="ltr"> <p dir="ltr"> <span> Detection models, alerts, and case management workflows </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Platform bugs and feature requests </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> False positives and detection model best practices </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Operational workflow challenges </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> File upload and download issues </span> <span> </span> </p> </li> </ul> <li dir="ltr"> <p dir="ltr"> <span> Document findings and escalate issues to Engineering when needed </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Partner cross-functionally with: </span> <span> </span> </p> </li> <ul> <li dir="ltr"> <p dir="ltr"> <span> Customer Success </span> <span> to align communication and resolve customer issues </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Product </span> <span> to share customer feedback and feature requests </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Engineering </span> <span> to support bug fixes and incident response </span> <span> </span> </p> </li> </ul> <li dir="ltr"> <p dir="ltr"> <span> Help improve support processes as the APAC customer base scales </span> <span> </span> </p> </li> </ul> <h3 dir="ltr"> <span> What We’re Looking For </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> 2+ years of experience in Customer Support, Technical Support, or other customer-facing roles </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Strong ability to explain technical concepts in clear, customer-friendly language </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> General technical aptitude with strong problem-solving skills </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Excellent written and verbal communication skills </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Comfortable working independently and taking ownership as an early regional hire </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Curious mindset and willingness to deeply learn the product and customer use cases </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Bachelor’s degree or equivalent practical experience </span> <span> </span> </p> </li> </ul> <h3 dir="ltr"> <span> Why Join Unit21 </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> Be the </span> <span> first support hire in Singapore </span> <span> with real ownership and impact </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Work closely with customers, Product, and Engineering teams </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Help shape how customer support scales across APAC </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Competitive salary, equity, and benefits </span> <span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Join a fast-growing, mission-driven company tackling financial crime </span> </p> </li> </ul> <p dir="ltr"> </p> <p dir="ltr"> <span> Compensation </span> </p> <p dir="ltr"> <span> The base salary range for this role is </span> <span> $40,000 - 60,000 annually </span> <span> , depending on experience and location. </span> <span> </span> <span> This range does not include bonuses, equity, or other incentives. </span> </p> <p dir="ltr"> <span> What We Offer </span> </p> <ul> <li dir="ltr"> <p dir="ltr"> <span> Competitive salary and </span> <span> pre-IPO equity </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> 100% company-paid medical, dental, and vision insurance (employee) </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Unlimited PTO and generous leave programs </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> learning &amp; development stipend, and home office setup support </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> Inclusive, high-ownership culture focused on impact and growth </span> </p> </li> </ul> <p dir="ltr"> <span> Equal Opportunity </span> </p> <p dir="ltr"> <span> Unit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce. </span> </p> </span>