Associate Director - OTC - MN Market at UnitedHealth Group
United States
$112.7k - $193.2k
<p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start<strong> Caring. Connecting. Growing together.</strong></span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">As OTC Sr. Product Manager, you will be responsible for leading the strategy, design, and execution of OTC+ benefits administered through UCard, including Food, OTC, Utilities, In-home Care, and Fitness. This role is accountable for delivering a cohesive, compliant, and high-performing member experience across a complex and growing portfolio of supplemental benefits.</span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You will partner closely with cross-functional leaders, including Product, Operations, Technology, Legal, Compliance, Finance, and external vendors, to define program strategy, drive execution, and ensure alignment to business goals, regulatory requirements, and member needs.</span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Success in this role will be based on your ability to think strategically while leading day-to-day execution, synthesize complex information to drive clear decisions, and lead through influence in a highly matrixed environment.</span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">This role operates in a highly regulated environment and requires solid judgment, governance leadership, and the ability to balance member experience, compliance, operational feasibility, and financial outcomes—particularly as the organization adapts to rapid change.</span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.</span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Primary Responsibilities:</strong></span></p><ul><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Lead strategy development and execution across the OTC+ benefit portfolio, ensuring alignment to enterprise goals </span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Lead research to support understanding consumer needs in evolving market and regulatory dynamics</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Serve as the end-to-end product owner across benefit design, operational execution, and ongoing optimization</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Define and evolve the end-to-end member experience across digital, call center, retail and vendor channels, driving a seamless and intuitive experience</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Lead complex, cross-functional initiatives, including regulatory response efforts, ensuring compliant and scalable solutions</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Lead development and monitoring of KPIs across utilization, spend, and member experience; partner with analytics and finance to monitor performance and inform roadmaps</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Own vendor strategy and performance management across key partners, including escalation management and resolution of high-impact issues</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Lead cross-functional alignment where business objectives, regulatory requirements, and operational constraints intersect, clearly articulating trade-offs to stakeholders to drive decisions</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Own the product roadmap; partner with internal teams to support successful plan year launches, mid-year enhancements, and ongoing program evolution</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Proactively monitor and mitigate emerging risks, operational challenges, and member experience issues, and lead coordinated responses to maintain program performance</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Serve as a subject matter expert on complex benefit design, eligibility rules, and compliance, providing guidance to leadership and partners</span></li></ul><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</span></p><br><br><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Required Qualifications:</strong></span></p><ul><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">5+ years of experience in product management, program management, or strategy within a complex, matrixed environment</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience operating in a highly regulated environment, with demonstrated ability to interpret and operationalize regulatory requirements</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience managing vendor relationships and/or program budgets, including performance oversight and issue resolution</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience developing executive-level communications and presenting to senior leadership</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Solid analytical skills and ability to interpret data across utilization, financial performance, and member experience metrics</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Demonstrated ability to drive execution with solid project management discipline and organizational rigor</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Demonstrated ability to manage multiple priorities, navigate ambiguity, and drive results in a fast-paced environment</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Proven ability to lead cross-functional initiatives and influence stakeholders across Product, Operations, Compliance, Legal, and Technology</span></li></ul><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Preferred Qualifications:</strong></span></p><ul><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience in Medicare Advantage and/or supplemental benefits (e.g., OTC, Food, Utilities, or similar programs)</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Familiarity with UCard or similar financial technology benefit delivery platforms</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience supporting regulatory changes or large-scale compliance initiatives</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Solid understanding of member engagement strategies and omnichannel experience design</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience leveraging data and analytics to drive strategic decision-making and continuous program optimization, including retention and engagement outcomes</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to drive change, build consensus, and influence decisions across all levels of the organization</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience working with retail or merchant-integrated experiences</span></li><li><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience leveraging AI and automation tools to streamline workflows, reduce manual effort, and improve operational efficiency across complex business processes</span></p><p> </p></li></ul><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy</span></p><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.</span></p><p> </p><p style="text-align:center;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</i></span></p><p style="text-align:center;"> </p><p style="text-align:center;"> </p><p style="text-align:center;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></span></p><p style="text-align:center;"> </p><p style="text-align:center;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></span></p>
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