Is the Call Center Agent position at Unity MSK fully remote?

Yes, this Call Center Agent position at Unity MSK is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Call Center Agent role?

This is a full-time Call Center Agent position at Unity MSK.

What is the salary range for the Call Center Agent position?

The salary range for this Call Center Agent role is $0.021k - $0.024k.

How do I apply for the Call Center Agent position at Unity MSK?

You can apply for this Call Center Agent position by clicking the "Apply Now" button on this page, which will take you to Unity MSK's application portal.

Call Center Agent at Unity MSK

United States

$0.021k - $0.024k

<div><body>The Call Center Agent is responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues. Job Expectations (includes but not limited to the following):<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Obtains client information by answering telephone calls; interviewing clients; verifying information.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Determines eligibility by comparing client information to requirements.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Establishes policies by entering client information; confirming pricing.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Informs clients by explaining procedures; answering questions; providing information.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Maintains communication equipment by reporting problems.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Research and verification of patient referrals (pending training).</li></ul> Preferred Experience:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Previous medical insurance knowledge (PPO/HMO plans)</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Previous medical office experience</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Medical terminology</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Experience scheduling high volume of appointments on daily basis</li></ul> Education:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">High school or equivalent (Required)</li></ul> QUALIFICATIONS & REQUIREMENTS: <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Must be bilingual English/Spanish</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Clear written and spoken communication</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Able to relay clear and detailed messages</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">HIPAA compliant</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Comfortable working in a fast-paced environment</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Able to operate multi-line phone system</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Proficient in PC software/operations</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Motivated</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Able to take initiative and complete tasks with little direction</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Ability to work independently</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Detail oriented</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Ability to handle stressful situations and maintain pleasant demeanor</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Efficient time management</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Punctual</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Team player</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Able to sit for extended periods of time</li></ul> Preferred Skills<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Previous customer service experience</li><li style="color:black;font-size:12pt;line-height:normal;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;">Previous referral/authorization experience</li></ul> This is a remote position based in California. </body></div>

Apply Now

Remote Opportunity

Call Center Agent

Join Unity MSK as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Call Center Agent

Unity MSK

Full Time

$0.021k - $0.024k

2 weeks ago

The Call Center Agent is responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues.

United States

Engineering

Entry

Customer Service

Medical Terminology

Bilingual

+5 more

Job Description

Job Expectations (includes but not limited to the following):

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Research and verification of patient referrals (pending training).

Preferred Experience:

Previous medical insurance knowledge (PPO/HMO plans)
Previous medical office experience
Medical terminology
Experience scheduling high volume of appointments on daily basis

Education:

High school or equivalent (Required)

QUALIFICATIONS & REQUIREMENTS:

Must be bilingual English/Spanish
Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
Clear written and spoken communication
Able to relay clear and detailed messages
HIPAA compliant
Comfortable working in a fast-paced environment
Able to operate multi-line phone system
Proficient in PC software/operations
Motivated
Able to take initiative and complete tasks with little direction
Ability to work independently
Detail oriented
Ability to handle stressful situations and maintain pleasant demeanor
Efficient time management
Punctual
Team player
Able to sit for extended periods of time

Preferred Skills

Previous customer service experience
Previous referral/authorization experience

This is a remote position based in California.

Skills

Customer Service

Medical Terminology

Bilingual

Spanish

English

HIPAA Compliance

Multi-line Phone System

PC Software

Ready to Apply?

Join Unity MSK today

Salary Range

$0.021k - $0.024k

Posted 2 weeks ago

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