Is the New Patient Intake Coordinator position at Unity MSK fully remote?

Yes, this New Patient Intake Coordinator position at Unity MSK is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time New Patient Intake Coordinator role?

This is a full-time New Patient Intake Coordinator position at Unity MSK.

What is the salary range for the New Patient Intake Coordinator position?

The salary range for this New Patient Intake Coordinator role is $0.021k - $0.024k.

How do I apply for the New Patient Intake Coordinator position at Unity MSK?

You can apply for this New Patient Intake Coordinator position by clicking the "Apply Now" button on this page, which will take you to Unity MSK's application portal.

New Patient Intake Coordinator at Unity MSK

United States

$0.021k - $0.024k

<div><body>New Patient Intake Coordinator A successful New Patient Intake Coordinator takes ownership of the referral pipeline, proactively reaches out to patients to schedule care, effectively manages referral work queues, supports PPO intake operations when needed, and consistently converts referrals into scheduled appointments. Through strong communication, follow-through, and productivity, this individual helps ensure patients receive timely access to orthopedic care while supporting the organization's growth and operational goals. This position serves as the primary point of contact for patients following receipt of referral and authorization documentation and is heavily focused on outbound patient outreach. The successful candidate is highly organized, proactive, and comfortable making a high volume of outbound calls while maintaining productivity goals and providing exceptional customer service. This role is expected to successfully schedule an average of 35 new patient appointments per day while supporting patient access initiatives and organizational growth. Essential Duties and Responsibilities<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Manage and maintain the daily new patient referral queue.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Review incoming referrals and authorizations to identify patients ready for scheduling.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Conduct proactive outbound outreach to patients to schedule initial orthopedic consultations and evaluations.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Make multiple follow-up attempts to patients as necessary to maximize referral conversion and minimize scheduling delays.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Maintain ownership and accountability for assigned referral work queues and ensure timely action on all referrals.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Successfully schedule an average of 35 new patient appointments per day through effective management of the referral queue and outbound patient outreach efforts.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Schedule patients with the appropriate provider, specialty, and location based on referral and authorization guidelines.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Monitor referral aging and work to reduce the time between authorization receipt and patient scheduling.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Document all outreach attempts, patient communications, and scheduling activities accurately within the EMR and scheduling systems.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Coordinate with clinic staff regarding scheduling needs and authorization requirements.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Serve as a secondary resource for the PPO New Patient Intake Line, assisting appointment scheduling, and may support overflow call volume as needed.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Provide timely and professional assistance to patients seeking new appointments, ensuring a positive first impression and efficient access to care.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Escalate referral, authorization, scheduling, or patient service issues when appropriate.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Maintain a professional, patient-centered approach during all interactions.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Assist leadership with tracking referral conversion, scheduling productivity, and patient access metrics.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Perform other duties as assigned.</li></ul> Experience<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Minimum of 1-2 years of medical scheduling, referral coordination, patient intake, call center, or healthcare customer service experience preferred.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Experience in orthopedic specialty healthcare settings strongly preferred.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Experience managing referral work queues and conducting high-volume outbound patient outreach preferred.</li></ul> Knowledge, Skills, and Abilities<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:black;margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Strong customer service and communication skills.</li><li style="color:black;margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Bilingual English/Spanish required.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Ability to effectively manage a high-volume referral queue.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Comfortable making a high volume of outbound calls daily.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Strong organizational, follow-up, and time management skills.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Ability to prioritize workload and meet productivity goals.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Strong attention to detail and commitment to accuracy.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Working knowledge of EMR systems, scheduling software, and Microsoft Office applications.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;--listitem-marker-color:black;letter-spacing:0.25px;">Ability to work independently and collaboratively in a fast-paced healthcare environment.</li></ul> This is a remote position based in California </body></div>

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Remote Opportunity

New Patient Intake Coordinator

Join Unity MSK as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

New Patient Intake Coordinator

Unity MSK

Full Time

$0.021k - $0.024k

2 weeks ago

New Patient Intake Coordinator A successful New Patient Intake Coordinator takes ownership of the referral pipeline, proactively reaches out to patients to schedule care, effectively manages referral work queues, supports PPO intake operations when needed, and consistently converts referrals into…

United States

Engineering

Entry

Medical Scheduling

Referral Coordination

Patient intake

+5 more

Job Description

New Patient Intake Coordinator

A successful New Patient Intake Coordinator takes ownership of the referral pipeline, proactively reaches out to patients to schedule care, effectively manages referral work queues, supports PPO intake operations when needed, and consistently converts referrals into scheduled appointments. Through strong communication, follow-through, and productivity, this individual helps ensure patients receive timely access to orthopedic care while supporting the organization's growth and operational goals.

This position serves as the primary point of contact for patients following receipt of referral and authorization documentation and is heavily focused on outbound patient outreach.

The successful candidate is highly organized, proactive, and comfortable making a high volume of outbound calls while maintaining productivity goals and providing exceptional customer service. This role is expected to successfully schedule an average of 35 new patient appointments per day while supporting patient access initiatives and organizational growth.

Essential Duties and Responsibilities

Manage and maintain the daily new patient referral queue.
Review incoming referrals and authorizations to identify patients ready for scheduling.
Conduct proactive outbound outreach to patients to schedule initial orthopedic consultations and evaluations.
Make multiple follow-up attempts to patients as necessary to maximize referral conversion and minimize scheduling delays.
Maintain ownership and accountability for assigned referral work queues and ensure timely action on all referrals.
Successfully schedule an average of 35 new patient appointments per day through effective management of the referral queue and outbound patient outreach efforts.
Schedule patients with the appropriate provider, specialty, and location based on referral and authorization guidelines.
Monitor referral aging and work to reduce the time between authorization receipt and patient scheduling.
Document all outreach attempts, patient communications, and scheduling activities accurately within the EMR and scheduling systems.
Coordinate with clinic staff regarding scheduling needs and authorization requirements.
Serve as a secondary resource for the PPO New Patient Intake Line, assisting appointment scheduling, and may support overflow call volume as needed.
Provide timely and professional assistance to patients seeking new appointments, ensuring a positive first impression and efficient access to care.
Escalate referral, authorization, scheduling, or patient service issues when appropriate.
Maintain a professional, patient-centered approach during all interactions.
Assist leadership with tracking referral conversion, scheduling productivity, and patient access metrics.
Perform other duties as assigned.

Experience

Minimum of 1-2 years of medical scheduling, referral coordination, patient intake, call center, or healthcare customer service experience preferred.
Experience in orthopedic specialty healthcare settings strongly preferred.
Experience managing referral work queues and conducting high-volume outbound patient outreach preferred.

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Bilingual English/Spanish required.
Ability to effectively manage a high-volume referral queue.
Comfortable making a high volume of outbound calls daily.
Strong organizational, follow-up, and time management skills.
Ability to prioritize workload and meet productivity goals.
Strong attention to detail and commitment to accuracy.
Working knowledge of EMR systems, scheduling software, and Microsoft Office applications.
Ability to work independently and collaboratively in a fast-paced healthcare environment.

This is a remote position based in California

Skills

Medical Scheduling

Referral Coordination

Patient intake

call center

Outbound calling

EMR Systems

Healthcare Customer Service

Orthopedic Specialty

Ready to Apply?

Join Unity MSK today

Salary Range

$0.021k - $0.024k

Posted 2 weeks ago

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