Customer Experience Specialist at Virtual Staff 365

Worldwide

Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service. They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people. Job Responsibilities: Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone) Deliver professional, friendly, and helpful support at all times Proactively call potential store and SMB partners to introduce the client's services Escalate recurring issues and suggest improvements to internal workflows Collaborate with team members to continuously improve the customer experience (For senior roles) Assist with high-level operational tasks and data analysis 2+ years in customer support, call centres, or account servicing Strong written and verbal English (neutral accent preferred) Comfortable making outbound calls and speaking to clients Experience in Zendesk or similar CRM/ticketing tools Analytical, organised, and self-driven personality Background in eCommerce, logistics, or startup/BPO companies (preferred) ​Permanent work-from-home set-up Dayshift (Australian business hours) Full Time HMO Annual leave Christmas Bonus equivalent to 1 month's wage (pro-rata) Fixed Rate