Is the Partnership Support Engineer position at Wheelhouse fully remote?

Yes, this Partnership Support Engineer position at Wheelhouse is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Partnership Support Engineer role?

This is a full-time Partnership Support Engineer position at Wheelhouse.

What benefits does Wheelhouse offer for this position?

Wheelhouse offers the following benefits: Health Insurance, Dental Insurance, Vision Insurance, 401k Matching, Unlimited PTO, Equity.

What is the salary range for the Partnership Support Engineer position?

The salary range for this Partnership Support Engineer role is $136k - $152k.

How do I apply for the Partnership Support Engineer position at Wheelhouse?

You can apply for this Partnership Support Engineer position by clicking the "Apply Now" button on this page, which will take you to Wheelhouse's application portal.

Partnership Support Engineer at Wheelhouse

United States

$136k - $152k

<div> <h2 data-usually-unique-id="584558341118081738239185">Mission and Importance of this Role</h2> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners. We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks. A major part of this role will be establishing processes by which integration/partnership issues are raised, tracked and prioritized. This requires interfacing with several internal Wheelhouse teams, as well as with external parters. Sometimes bugs or integration improvements/asks will be addressed by you, and other times you will be responsible for triaging them to the appropriate parties. You will build process flows and internal tooling to help in this endeavor, and to empower non-engineers to investigate some issues themselves.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">As we expand into API-first, embedded, and AI-driven integrations</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">,</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> maintaining reliability across our partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a dependable platform, not just a standalone product.</span></div> <div> </div> <div> <h2 data-usually-unique-id="133478340247930542647534">Job Description</h2> </div> <div>Wheelhouse is a revenue management platform for the $500B+ flex rental space. Our technology empowers short & mid-length stay operators, who manage single-family homes, apartment buildings, and <span class=" h-lparen">(in</span> some cases) hotels - a broad & massive addressable market. Wheelhouse believes a more flexible & connected world is both inevitable & important, and we build technology to make sure the businesses that enable this lifestyle & society can thrive.</div> <div> </div> <div>As a team, we enjoy shipping products our <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">partners</span> love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and <span class=" h-ldquo">“yes</span> - you should make time for that adventure/vacation” company, who believes that <span class=" h-ldquo">“healthy</span> hustle” is the key to good growth.</div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Now, we’re looking for a </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"><strong>Partnership Support Engineer</strong></span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> to sit at the intersection of engineering, partnerships, and platform operations. You will play a critical role in ensuring our external integrations — including APIs, embedded experiences, and partner platforms — are reliable, scalable, and easy to operate.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">You will investigate integration issues, debug complex cross-system behavior, collaborate directly with partner technical teams, and either resolve problems yourself or triage effectively to internal engineers. Over time, you will build tools, diagnostics, and automation that enable both our team and partner teams to operate independently and efficiently.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">This role is ideal for an engineer who enjoys solving real-world problems across organizational boundaries, communicating with external technical stakeholders, and improving system reliability at ecosystem scale. </span></div> <div> </div> <div> <h2 data-usually-unique-id="161332276564711151399292">We’re looking for someone who</h2> </div> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li>3–5 years of experience in a QA engineering or software engineering <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95iyz85zz69zfkz68zz81zhz86ztz65zy5z88z9kkz89z8mnz85zz72z8z82zhz85zz82z">role.</span></li> <li>Strong debugging skills across APIs, integrations, and web applications.</li> <li>Experience with programming <span class=" h-lparen">(ideally</span> Ruby on Rails) to automate tasks and build internal tools.</li> <li>Experience with SQL or ORMs <span class=" h-lparen">(ideally</span> Active Record) to interact with data</li> <li>Familiarity with REST APIs, webhooks, and third-party integrations.</li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Experience working with </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">external technical stakeholders and can exhibit strong communication skills.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Comfort </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">navigating ambiguity across multiple systems</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> you do not control</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Ability to </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">analyze distributed failures across APIs, webhooks, queues, and data pipelines</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Experience </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">reading third-party documentation</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> and diagnosing integration mismatches</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Familiarity with </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">SLAs, incident communication, and cross-company coordination</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">Familiarity with </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">Datadog </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">for analyzing metrics is a plus</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Experience handling incidents involving external stakeholders</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Comfort communicating during production issues or degraded service</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Ability to reason about complex distributed systems and failure modes</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Experience troubleshooting data synchronization or event-driven systems</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Experience creating documentation regarding process engineering development.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Bonus:  Experience supporting B2B SaaS integrations or developer platforms</span></li> </ul> <div> <h2 data-usually-unique-id="470787543585105256558295">What you'll be doing</h2> </div> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">Engineer process solutions </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zsz83zz69zvxz67zesz67zmz89zz79zz71zvz79zg4z86zz76zz71zz65zz86ziz69z0nz74zvq2">around incoming integration/partnerships bugs, improvements and asks.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Debug integration issues involving external partners</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z h-lparen">(PMSs,</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Create reusable playbooks and runbooks for common integration failure modes</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Improve monitoring, alerting, and observability for partner-facing systems</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Support launches of new integrations, embedded deployments, or platform features</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Serve as the primary technical liaison for select strategic partners</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Identify systemic reliability risks and advocate for engineering improvements</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Act as the voice of our partner ecosystem within engineering and product teams</span></li> </ul> <div> <h2 data-usually-unique-id="457939321320996239682905">Why Join Us</h2> </div> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Become the technical bridge between our engineering team and a growing ecosystem of partners</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Directly influence the reliability and scalability of a platform used by thousands of properties worldwide</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Work on real distributed-system problems spanning multiple companies</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Opportunity to grow into an integrations lead, platform reliability engineer, or partner engineering leader</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Collaborative small-team environment where your impact is highly visible</span></li> </ul> <h2><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Perks and Benefits</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">The expected base salary range for this position is between $<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz85zrz90z5z83zapz73ziz82zpz87zlz70z0qxz72zez89zz88zpz87zz66zjkz68zoz75zz75z">136,000 - $152,000</span> depending on experience.</span></li> <li>Competitive salary, cash bonus potential and equity</li> <li>Full medical, dental, and vision benefits for each US employee</li> <li>Fidelity 401k available for each US employee</li> <li>Unlimited PTO</li> <li>And…more!</li> </ul> <p> </p><div class="content-conclusion"><div> <h3 data-usually-unique-id="753443231814120703881419"><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95iyz85zz69zfkz68zz81zhz86ztz65zy5z88z9kkz89z8mnz85zz72z8z82zhz85zz82z">About Us</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">:</span></h3> </div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Wheelhouse is a fintech platform for </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4pz86zlcxz68zn3sz85zrz74zz86zjreu6uz88zugyz70zz90zz90zz67z9z75z">the </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">$500B+ flex rental space. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">Most specifically, we enable short & mid-length stay providers with 1 to 100,000+ listings</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4pz86zlcxz68zn3sz85zrz74zz86zjreu6uz88zugyz70zz90zz90zz67z9z75z"> to</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> earn 20%+ more from their rental properties. </span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">In 2021, our target customer segment voted our platform</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z h-ldquo">“Innovation</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> of the Year” at the Data & Revenue Management conference. This sentiment is share</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4pz86zlcxz68zn3sz85zrz74zz86zjreu6uz88zugyz70zz90zz90zz67z9z75z">d</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> by our customers, as evidenced by our platforms low churn and rapidly growing ARPU. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">In 2022, we closed a significant funding round, with participation from </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxw4pz86zlcxz68zn3sz85zrz74zz86zjreu6uz88zugyz70zz90zz90zz67z9z75z">many of </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">We’re a remote-first, work-anywhere, and</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z h-ldquo">“yes</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> - you should make time for that adventure/vacation” company, who believes that</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z h-ldquo">“healthy</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> hustle” is the key to good growth.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">We’re experience</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95iyz85zz69zfkz68zz81zhz86ztz65zy5z88z9kkz89z8mnz85zz72z8z82zhz85zz82z">d</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z"> business & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3rz72zxz76zz122zk67689xe08uz80zz77zblbul0z82zz86zz82z5z76z">We’d be eager to say hello and learn more about you!</span></div></div>

Apply Now

Remote Opportunity

Partnership Support Engineer

Join Wheelhouse as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Partnership Support Engineer

Wheelhouse

Full Time

$136k - $152k

4 weeks ago

Mission and Importance of this Role Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners. We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks.

United States

Engineering

Mid

API Debugging

Ruby on Rails

SQL

+5 more

Job Description

Mission and Importance of this Role

Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners. We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks. A major part of this role will be establishing processes by which integration/partnership issues are raised, tracked and prioritized. This requires interfacing with several internal Wheelhouse teams, as well as with external parters. Sometimes bugs or integration improvements/asks will be addressed by you, and other times you will be responsible for triaging them to the appropriate parties. You will build process flows and internal tooling to help in this endeavor, and to empower non-engineers to investigate some issues themselves.

As we expand into API-first, embedded, and AI-driven integrations, maintaining reliability across our partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a dependable platform, not just a standalone product.

Job Description

Wheelhouse is a revenue management platform for the $500B+ flex rental space. Our technology empowers short & mid-length stay operators, who manage single-family homes, apartment buildings, and (in some cases) hotels - a broad & massive addressable market. Wheelhouse believes a more flexible & connected world is both inevitable & important, and we build technology to make sure the businesses that enable this lifestyle & society can thrive.

As a team, we enjoy shipping products our partners love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth.

Now, we’re looking for a Partnership Support Engineer to sit at the intersection of engineering, partnerships, and platform operations. You will play a critical role in ensuring our external integrations — including APIs, embedded experiences, and partner platforms — are reliable, scalable, and easy to operate.

You will investigate integration issues, debug complex cross-system behavior, collaborate directly with partner technical teams, and either resolve problems yourself or triage effectively to internal engineers. Over time, you will build tools, diagnostics, and automation that enable both our team and partner teams to operate independently and efficiently.

This role is ideal for an engineer who enjoys solving real-world problems across organizational boundaries, communicating with external technical stakeholders, and improving system reliability at ecosystem scale.

We’re looking for someone who

3–5 years of experience in a QA engineering or software engineering role.
Strong debugging skills across APIs, integrations, and web applications.
Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
Experience with SQL or ORMs (ideally Active Record) to interact with data
Familiarity with REST APIs, webhooks, and third-party integrations.
Experience working with external technical stakeholders and can exhibit strong communication skills.
Comfort navigating ambiguity across multiple systems you do not control
Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
Experience reading third-party documentation and diagnosing integration mismatches
Familiarity with SLAs, incident communication, and cross-company coordination
Familiarity with Datadog for analyzing metrics is a plus
Experience handling incidents involving external stakeholders
Comfort communicating during production issues or degraded service
Ability to reason about complex distributed systems and failure modes
Experience troubleshooting data synchronization or event-driven systems
Experience creating documentation regarding process engineering development.
Bonus: Experience supporting B2B SaaS integrations or developer platforms

What you'll be doing

Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context
Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
Create reusable playbooks and runbooks for common integration failure modes
Improve monitoring, alerting, and observability for partner-facing systems
Support launches of new integrations, embedded deployments, or platform features
Serve as the primary technical liaison for select strategic partners
Identify systemic reliability risks and advocate for engineering improvements
Act as the voice of our partner ecosystem within engineering and product teams

Why Join Us

Become the technical bridge between our engineering team and a growing ecosystem of partners
Directly influence the reliability and scalability of a platform used by thousands of properties worldwide
Work on real distributed-system problems spanning multiple companies
Opportunity to grow into an integrations lead, platform reliability engineer, or partner engineering leader
Collaborative small-team environment where your impact is highly visible

Perks and Benefits

The expected base salary range for this position is between $136,000 - $152,000 depending on experience.
Competitive salary, cash bonus potential and equity
Full medical, dental, and vision benefits for each US employee
Fidelity 401k available for each US employee
Unlimited PTO
And…more!

About Us:

Wheelhouse is a fintech platform for the $500B+ flex rental space. Most specifically, we enable short & mid-length stay providers with 1 to 100,000+ listings to earn 20%+ more from their rental properties.

In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platforms low churn and rapidly growing ARPU. In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue.

As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth.

We’re experienced business & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team.

We’d be eager to say hello and learn more about you!

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Unlimited PTO
Equity

Skills

API Debugging

Ruby on Rails

SQL

REST APIs

Webhooks

System Reliability

Data Pipelines

Active Record

Ready to Apply?

Join Wheelhouse today

Salary Range

$136k - $152k

Posted 4 weeks ago

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