Bilingual Customer Support Associate (German and English Speaking) at Wise

Worldwide

<h3>Company Description</h3><p>Wise is a global technology company, building the best way to move and manage the world’s money.<br/> <strong>Min fees. Max ease. Full speed.</strong></p><p>Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>As part of our team, you will be helping us create an entirely new network for the world's money.<br/> <strong>For everyone, everywhere.</strong></p><p>More about <strong><a href="https://wise.jobs/our-mission">our mission</a></strong> and <strong><a href="https://wise.jobs/what-we-offer">what we offer</a></strong>.</p><h3>Job Description</h3><p>We’re looking for a <strong>German-speaking Customer Support Associate</strong> to join our team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise!</p><p><u><strong>Your mission...</strong></u></p><p>Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to <em>help customers have the best experience possible with our product working across email, phone and chat.</em></p><p><u><strong>Here’s how you’ll be contributing to the Customer Support team:</strong></u></p><ul><li> Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed;</li><li>Support customers by<strong> communicating with them via emails and phone calls, and chats</strong>;</li><li><strong>Demonstrate flexibility!</strong> <strong>You’ll be covering a variety of shifts</strong> - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand;<br/> <strong>PS!</strong> We make our schedules in advance so you’ll be able to plan your time accordingly</li><li>Go above and beyond the call of duty: <strong>solve problems working together with other teams</strong>;</li><li>Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers. </li></ul><h3>Qualifications</h3><p><u>Professional Experience (Strongly Preferred):</u></p><ul><li>1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.</li></ul><p><u>Communication proficiency:</u></p><ul><li>Fluency in English.</li><li><strong>Strong English written and verbal communication skills.</strong></li></ul><p><u>Work Schedule and Flexibility:</u></p><ul><li><strong>Flexibility in working hours and shifts.</strong> This can include morning, evening, weekend, and public holiday shifts when applicable.</li><li>Working hours will be fixed at the start of the month, but activities during the shift can be flexible.</li></ul><p><u>Work Environment:</u></p><ul><li>Follow working from home guidelines (this is a hybrid position, not fully remote).</li></ul><p><u>Ways of working:</u></p><ul><li>Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.</li><li><strong>Open to feedback and coaching, with a clear desire for continuous improvement.</strong></li></ul><p><u>Skills and Attributes:</u></p><ul><li>Self-starter, able to work independently with knowledge resources, <strong>proactive, solution-oriented</strong>, and possess an ownership mindset.</li><li>Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.</li><li>Adaptability: Able to keep up with constant change, patient, and flexible.</li><li>Great fit with our values and company culture.</li></ul><p><u>Commitment to Diversity and Inclusion:</u></p><ul><li>Commitment to fostering an inclusive and diverse work environment (DEI).</li></ul><p><u>Data Security and Compliance:</u></p><ul><li>Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.</li></ul><p><u>Attendance and Availability:</u></p><ul><li>In case of absence or sick leave, agents are required to adhere to the company policies and processes.</li></ul><h3>Additional Information</h3><p><strong><u>What we offer:</u></strong></p><ul><li>💰 Salary for this role is <strong>1825 EUR + 7.5% language allowance</strong></li><li>🚀 RSUs in a rapidly growing company</li><li>💻 Flexible working model </li><li>💪 An annual self-development budget</li><li>☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually</li><li>🏝️ A paid 6-week sabbatical leave after four years</li></ul><p>Click <a href="https://wise.jobs/what-we-offer"><strong>here</strong></a> to learn more about the benefits that we offer at Wise.</p><p>If you're interested in joining our team, <strong>please apply by <em>sending your CV in English.</em></strong></p><p>For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>We're proud to have a truly international team, and we celebrate our differences.<br/> Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.</p><p>If you want to find out more about what it's like to work at Wise visit <a href="https://www.wise.jobs/">Wise.Jobs</a>.</p><p>Keep up to date with life at Wise by following us on <a href="https://www.linkedin.com/company/1769571/">LinkedIn</a> and <a href="https://www.instagram.com/wisecareers/">Instagram</a>.</p>