Engineering Manager, Asset Management (Enterprise Zone) at Zapier

United States

$187k - $281k

<h2><strong>AI at Zapier</strong></h2><p>At <a href="https://zapier.com/about" rel="noopener noreferrer nofollow" target="_blank"><u>Zapier</u></a>, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them <strong>responsibly and transparently</strong>.</p><p>Check out our guidance on <a href="https://zapier.com/l/jobs/ai-at-zapier" rel="noopener noreferrer nofollow" target="_blank"><strong>How to Collaborate with AI During Zapier’s Hiring Process</strong></a><strong>,</strong> including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.</p><p><br/></p><p>Hi there!</p><p>Zapier has <strong>made automation work for everyone</strong> — and now, that includes some of the world's biggest companies! Our Enterprise customers value automation and need tools that offer scale, control, visibility, and trust.</p><p>We're looking for an Engineering Manager to lead our newly formed <strong>Asset Management team</strong> within Zapier's Enterprise Zone. This team is the long-term steward of <strong>all asset management systems and experiences</strong> at Zapier — making every Zapier asset easy to find, organize, govern, and move instantly, whether individually or in bulk.</p><p>As Zapier evolves into a multi-product platform (Zaps, Tables, Interfaces, Chatbots, and more), enterprise customers need sophisticated capabilities to manage their automation ecosystems at scale. Your team will build the foundational platform that enables:</p><ul><li><p><strong>Asset transfers and consolidation</strong> - Cross-account transfers, cross-workspace moves, asset consolidation during account mergers, and ownership management that unlocks critical enterprise workflows like advanced user offboarding, workspace rebalancing, and account upgrades/downgrades</p></li><li><p><strong>Asset organization and discovery</strong> - Hierarchical foldering, search, filtering, and metadata layers across all Zapier products</p></li><li><p><strong>Compliance and governance</strong> - Unified trash, data deletion rights (GDPR/CCPA), delete locks, and retention policies</p></li><li><p><strong>Platform APIs and extensibility</strong> - Public and internal APIs that enable both customer self-service and embedded management experiences across Zapier products</p></li></ul><p>One of your team's highest-priority initiatives will be implementing robust asset transfer capabilities between members and across hierarchical accounts—work that directly unblocks some of our largest enterprise customers' most pressing needs and enables significant expansion opportunities.</p><p>This is a high-impact platform engineering role. You'll be building the connective tissue that makes Zapier's multi-product strategy viable for enterprise customers while enabling internal product teams to move faster. </p><p></p><h2><strong>About You</strong></h2><ul><li><p><strong>You have deep customer empathy and understand enterprise constraints.</strong> You've worked on products where compliance, data governance, and multi-tenancy aren't nice-to-haves—they're table stakes. You understand that enterprise customers need reliable, predictable platforms that integrate seamlessly with their existing tools and processes. You balance innovation with pragmatism, knowing when to adopt proven patterns and when to push boundaries.</p></li><li><p><strong>You are an effective team builder and a skilled engineering leader.</strong> This isn't your first rodeo. You have at least two years of experience managing cross-functional teams of engineers comprising frontend, full stack, and backend disciplines. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team. You're comfortable growing a team from seed to maturity, establishing team norms, processes, and culture along the way.</p></li><li><p><strong>You're a champion of platform thinking and long-term leverage.</strong> You've led teams building foundational platforms that unlock capabilities across an organization, not just individual features. You understand the difference between building a tool and building a platform that multiple products depend on. You know how to balance long-term platform investments with delivering incremental value, and you can articulate the business case for both to stakeholders who may question why you're not shipping visible features immediately.</p></li><li><p><strong>You're experienced with distributed systems, data lifecycle management, and compliance-sensitive architectures.</strong> You've built or managed teams building APIs, data models, and infrastructure that handle complex multi-tenant scenarios. You understand what it takes to design systems that respect data residency, deletion rights, and audit requirements while remaining performant and scalable. Experience with platform migrations and legacy system encapsulation is a significant plus.</p></li><li><p><strong>You're a collaborator and advocate for your team.</strong> You leverage your strong communication skills to align on a shared vision and strategy with your Product and Design partners, stakeholders, and peer teams across the Enterprise Zone. You know how to navigate organizational dynamics—smiling and accepting when politics get weird, but also knowing when and how to push back constructively. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your transparent communication style fosters trust and alignment across teams, and your ability to build relationships leads to successful project outcomes and a cohesive team dynamic.</p></li><li><p><strong>You've shipped production code and you know what great code looks like.</strong> You contribute to design discussions, review code, and establish quality standards for your team. You utilize key metrics to monitor your team's health, performance, and quality output. A solid grasp of engineering fundamentals is essential, along with practical understanding of software development practices and trade-offs between technical debt and product needs.</p></li><li><p><strong>You're opinionated and willing to push back constructively.</strong> You don't just accept requirements at face value—you ask why, what, and when. You probe for the actual requirements and what "done" looks like. You can disagree, make your case, reach a compromise, and then commit fully to the decision. This is especially important in platform work where saying "no" to one team's request might unlock better solutions for five other teams.</p></li><li><p><strong>You can balance competing constituencies.</strong> Asset Management serves both enterprise customers directly (through folder UIs, search, transfers) and internal product teams (through APIs and platform services). You're comfortable context-switching between these audiences and prioritizing work that delivers maximum leverage across both.<br/></p></li></ul><h2><strong>Things You'll Do</strong></h2><ul><li><p>Work closely with your <strong>product and design peers</strong> to deliver customer and company value, translating between technical capabilities and business outcomes. Help your PM prioritize between foundational platform investments, enterprise feature demands, and long-term multi-product growth.</p></li><li><p>Develop effective ways to communicate, monitor, and lead your team of <strong>6-8 cross-functional engineers</strong> through weekly one-on-ones and team meetings. Build a high-functioning, self-organizing team capable of delivering both customer-facing features and deep platform infrastructure.</p></li><li><p>Keep the <strong>leadership team and your peer teams in Enterprise</strong> informed on your team's progress and challenges in ways that are easy and enjoyable to receive, like one-on-ones, update posts, and regular team hangouts. Given that Asset Management is a foundational platform, you'll frequently communicate about work that enables other teams rather than ships directly to customers.</p></li><li><p><strong>Build rapport</strong> with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary. Help engineers grow their skills in areas like distributed systems, compliance-sensitive design, API design, and platform thinking.</p></li><li><p><strong>Participate in code reviews</strong>, learning and spreading technical knowledge throughout Zapier—moving knowledge to documentation where appropriate. Establish code quality standards for your team, especially around data handling, API contracts, and migration strategies.</p></li><li><p>Maintain a <strong>focus on your customers</strong> - both external enterprise customers who use your team's features and internal product teams who depend on your platform. Use customer feedback and platform adoption metrics to guide your team through tradeoffs. Help your team understand when to build speculative platform capabilities versus proven enterprise features that customers explicitly need.</p></li><li><p>Work directly with <strong>cross-functional stakeholders and peer teams</strong> across the Enterprise Zone and beyond to ensure platform capabilities are serving their needs and enabling their success. You'll partner closely with teams like Observability Platform, Enterprise Experience, and individual product teams (Tables, Interfaces, Chatbots) to drive adoption of your platform.</p></li><li><p><strong>Recruit, onboard, and train</strong> new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering.</p></li><li><p><strong>Lead platform strategy and stakeholder management.</strong> Help articulate the value of long-term platform investments to executives and stakeholders who may be skeptical of projects that don't ship visible features immediately. Build trust through iterative milestones, customer-backed use cases, and clear communication about what's being built and why. Frame platform work in terms of the business outcomes it enables.</p></li><li><p><strong>Drive platform adoption across the organization.</strong> Work with product teams to onboard new asset types into your registry and folder hierarchy. Make it easy for teams to integrate with your APIs and platform services. Measure and celebrate adoption as a key success metric.</p></li><li><p><strong>Balance technical foundations with feature delivery.</strong> Your team will need to deliver both deep infrastructure work (like migrating the folder model to a centralized service) and customer-facing features (like cross-account asset transfers). Help your team sequence this work intelligently to maintain momentum and demonstrate value throughout long-running projects.</p></li><li><p><strong>Champion compliance and governance as product strengths, not obstacles.</strong> Help your team see GDPR/CCPA, data retention policies, and audit logging as opportunities to build customer trust and differentiate Zapier in the enterprise market, not just regulatory burdens.<br/></p><p></p></li></ul><h2><strong>How to Apply</strong></h2><p>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.</p><p>Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.</p><p>After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!</p><p>Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a href="https://zapier.com/jobs/zapier-code-of-conduct" rel="noopener noreferrer nofollow" target="_blank"><u>code of conduct</u></a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.</p><p>Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a href="https://zapier.com/legal/data-privacy" rel="noopener noreferrer nofollow" target="_blank"><u>review our privacy policy here</u></a>.</p><p>Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a href="mailto:jobs@zapier.com" rel="noopener noreferrer nofollow" target="_blank"><u>jobs@zapier.com</u></a>.</p><p></p><h2><strong>Application Deadline:</strong></h2><p>The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.</p><p><em>Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out</em><a href="https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit" rel="noopener noreferrer nofollow" target="_blank"><em> this resource</em></a><em> for a list of countries where we currently cannot have Zapiens permanently working.</em></p>