Lead Product Designer, Enterprise at Zapier

North America

$187k - $281k

<h2><strong>About Zapier</strong></h2><p><em><strong>We're humans who simply think computers should do more work.</strong></em></p><p>At <a href="https://zapier.com/about" rel="noopener noreferrer nofollow" target="_blank"><u>Zapier</u></a>, we’re not just making software—we’re building a platform to help millions of businesses globally scale <em>with </em><a href="https://zapier.com/ai" rel="noopener noreferrer nofollow" target="_blank"><u>automation and AI</u></a>. Our mission is to make automation work for everyone by delivering products that delight <a href="https://zapier.com/customer-stories" rel="noopener noreferrer nofollow" target="_blank"><u>our customers</u></a>. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel <a href="https://zapier.com/zapconnect" rel="noopener noreferrer nofollow" target="_blank"><u>our customers’ success</u></a>, and as they grow, so will you.</p><p></p><p><strong>Job Posted: </strong>11/3/2025</p><p><strong>Location: </strong>North<strong> </strong>America (Canada &amp; United States)</p><p></p><h2>Hi there! </h2><p>Here's the problem: AI automation should be everywhere in large companies by now. But it's not. Every department wants it—Sales wants smarter lead routing, Support wants autonomous ticket resolution, Operations needs compliant workflows—but "automate this" turns into six-month engineering projects.</p><p>You'll design the solution. We need a<strong> Lead Product Designer</strong> in our Enterprise Zone who can build the admin consoles, governance frameworks, and AI oversight tools that let enterprises deploy automation across thousands of employees without the chaos. You'll report to Paul Goodwin and work directly with product, engineering, sales, and customer success to shape how <a href="https://zapier.com/enterprise" rel="noopener noreferrer nofollow" target="_blank">major companies adopt and govern automation at scale</a>.</p><p>If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…</p><ul><li><p><a href="https://zapier.com/jobs/our-commitment-to-applicants/" rel="noopener noreferrer nofollow" target="_blank"><u>Our Commitment to Applicants</u></a></p></li><li><p><a href="https://zapier.com/jobs/culture-and-values-at-zapier/" rel="noopener noreferrer nofollow" target="_blank"><u>Culture and Values at Zapier</u></a></p></li><li><p><a href="https://zapier.com/learn/remote-work/" rel="noopener noreferrer nofollow" target="_blank"><u>Zapier Guide to Remote Work</u></a></p></li><li><p><a href="https://zapier.com/jobs/zapier-code-of-conduct/" rel="noopener noreferrer nofollow" target="_blank"><u>Zapier Code of Conduct</u></a></p></li><li><p><a href="https://zapier.com/jobs/working-on-diversity-and-inclusivity/" rel="noopener noreferrer nofollow" target="_blank"><u>Diversity and Inclusivity at Zapier</u></a></p><p></p></li></ul><h2><strong>About You</strong></h2><ul><li><p><strong>Leading across teams and building consensus.</strong> You have 7+ years designing for enterprises, with demonstrated experience driving initiatives across multiple product areas, aligning misaligned stakeholders, and partnering with VP-level leadership on product direction. You present to executives, navigate conflicting feedback from sales, engineering, and customer success, and drive alignment when teams disagree.</p></li><li><p><strong>Platform thinking and setting standards.</strong> You see how admin, workspaces, and observability connect—and design systems that work cohesively across all of them. You establish design patterns, governance frameworks, and interaction models that other teams adopt and build on. Your work compounds value across the organization.</p></li><li><p><strong>Enterprise complexity at scale.</strong> You've shipped admin experiences, RBAC systems, audit trails, or compliance features for thousands of users across multiple stakeholder groups (IT, Security, Compliance, end users). You design governance and oversight experiences that help enterprises adopt AI confidently—balancing democratized access with necessary controls, and making complex systems like permissions, provisioning, and IDP mapping intuitive without oversimplifying what power users need.<br/></p></li></ul><h2><strong>Things You’ll Do</strong></h2><ul><li><p><strong>Drive cross-zone design initiatives.</strong> Lead work across admin, workspaces, and observability surfaces. Navigate competing team priorities, align misaligned stakeholders, and establish shared direction that serves the platform. Transform requirements from sales conversations, compliance audits, and customer feedback into intuitive workflows that just make sense.</p></li><li><p><strong>Partner with executive leadership and shape strategy.</strong> Present to executive stakeholders, translate business strategy into design direction, and influence company roadmap through research-backed design thinking. Lead cross-functional workshops and facilitate discovery that identifies strategic opportunities others miss.</p></li><li><p><strong>Define AI governance UX and platform patterns.</strong> Design admin workflows, policy management tools, administrative AI agents, and real-time risk detection that give IT leaders confidence at scale. Create design systems and governance frameworks that work for both 500-person startups and 100,000-person enterprises—and that other teams build on.</p></li><li><p><strong>Coach designers and build team capabilities.</strong> Help designers tackle enterprise complexity and level up on what makes enterprise design effective. Share your frameworks broadly and help the team grow.</p></li></ul><p><strong>What You'll Love About This Role</strong></p><ul><li><p><strong>Strategic impact and real influence.</strong> Your designs directly drive Zapier's enterprise growth, shape company strategy, and close major deals. You're defining how we think about enterprise design across the company.</p></li><li><p><strong>Fascinating, career-defining problems.</strong> Enterprise AI governance, citizen development models, administrative AI agents, and organizational transformation are genuinely challenging design spaces at the forefront of where work is headed. Help establish industry-leading patterns.</p></li><li><p><strong>Exceptional collaborators.</strong> Partner with product, engineering, and go-to-market teams who care deeply about outcomes and are building something genuinely differentiated.</p></li></ul><p></p><h2><strong>How to Apply</strong></h2><p>At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. </p><p>Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.</p><p>After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!</p><p>Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our <a href="https://zapier.com/jobs/zapier-code-of-conduct" rel="noopener noreferrer nofollow" target="_blank">code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.</p><p>Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can <a href="https://zapier.com/legal/data-privacy" rel="noopener noreferrer nofollow" target="_blank">review our privacy policy here</a>. </p><p>Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a href="mailto:jobs@zapier.com" rel="noopener noreferrer nofollow" target="_blank">jobs@zapier.com</a>. </p>