Senior Quality Engineer at 8am

United States

$120k - $170k

It's a new day with a new opportunity at 8am! About the role: 8am is seeking a Senior Quality Engineer to join our team and help drive a culture where quality is not a phase - it’s a mindset embedded in every conversation, decision, and line of code. In this role, you’ll serve as both a customer advocate and a technical leader within your embedded scrum team. You’ll design and execute thoughtful testing strategies across UI, API, and backend systems, ensuring our SaaS platform delivers reliable, secure, and high-quality experiences. As a senior member of the team, you’ll influence quality practices across engineering, mentor others, and lead initiatives that directly impact customer trust and product excellence. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Customer Advocacy & Quality Ownership Champion the customer experience by designing test scenarios that reflect real-world usage Identify risks early, challenge unclear or incomplete requirements, and raise quality concerns proactively Ensure defects are thoroughly documented with root cause analysis and clear customer impact Drive improvements in key quality metrics, including Defect Leakage Rate Test Strategy & Execution Design and execute comprehensive test strategies across UI, API, and database layers Create and maintain high-quality test cases that tell the story of customer interactions Perform exploratory, functional, and non-functional testing (performance, security, etc.) Collaborate with engineering and SDET teams to identify and prioritize automation opportunities Contribute to and leverage automation frameworks (Python/Playwright/pytest) where applicable Technical Leadership & Collaboration Act as a quality leader within your scrum team and across teams when features span multiple systems Mentor junior engineers and contribute to process improvements and best practices Partner with Product and Engineering to ensure features are testable, scalable, and aligned with customer needs Participate actively in Agile ceremonies with a focus on quality advocacy Serve as a Subject Matter Expert (SME) for specific product areas Technical Execution & Environment Management Perform UI, API, and SQL testing in complex, multi-tenant SaaS environments Use tools like Postman and CLI environments (bash/zsh) for testing and troubleshooting Work with cloud-based systems (AWS or similar), logs, and distributed architectures Support testing in containerized environments (Docker, Kubernetes) and CI/CD pipelines About you: 4–7+ years of experience in software quality engineering, ideally in SaaS or FinTech environments Strong experience testing across UI and API layers, with solid understanding of REST APIs Proficiency with test management tools (e.g., Qase, TestRail) and defect tracking systems Working knowledge of Python or similar scripting languages for test automation Comfortable working in Linux/CLI environments and analyzing logs for troubleshooting Familiarity with cloud platforms (AWS), CI/CD pipelines, and modern DevOps practices Experience with version control systems like Git (GitHub, Bitbucket) Strong understanding of Agile/Scrum methodologies Proven ability to mentor others and drive quality initiatives Excellent communication skills, with the ability to translate technical issues into customer impact Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Bonus Points For: Experience in FinTech, payments, or regulated environments (e.g., PCI) Knowledge of microservices, event-driven systems (Kafka, RabbitMQ), or distributed architectures Experience with performance, security, or accessibility testing Familiarity with modern QE tools, AI-assisted testing, or test automation strategy Additional Information The annual salary range for this position is $120,000 to $170,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.