Salesforce Administrator - Experience Cloud at 908 Devices
United States
$90k - $105k
<div class="content-intro"><p><strong>908 Devices Inc. (NASDAQ: MASS)</strong> is revolutionizing chemical analysis with its simple handheld devices, addressing life-altering applications. The Company’s devices are used at the point-of-need to interrogate unknown and invisible materials and provide quick, actionable answers in vital health, safety and defense tech applications, addressing the fentanyl and illicit drug crisis, toxic carcinogen exposure, and global security threats. The Company designs and manufactures innovative products that bring together the power of complementary analytical technologies, software automation, and machine learning. For more information, visit <a class="c-link" href="http://908devices.com/" target="_blank" data-stringify-link="http://908devices.com" data-sk="tooltip_parent">908devices.com</a></p> <p>908 Devices has a corporate office in Burlington, MA with a manufacturing center in Danbury, Connecticut and a growing population of remote staff worldwide.</p></div><p><strong>Position Summary</strong></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">908 Devices is seeking a mid-level Salesforce Administrator with specialized expertise in Salesforce Experience Cloud to build, launch, and own our partner portal from the ground up. This is a high-impact, hands-on role that combines platform development with day-to-day partner management. You will be the primary owner of the partner portal—designing the user experience, managing external partner access, and supporting our channel partners throughout their onboarding and continued use of the portal.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":2,"335559738":0,"335559739":0,"335559740":300}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Internally, you will work closely with the </span><span data-ccp-parastyle="Normal (Web)">Sr.</span><span data-ccp-parastyle="Normal (Web)"> </span><span data-ccp-parastyle="Normal (Web)">Director</span><span data-ccp-parastyle="Normal (Web)"> International Channel Management</span><span data-ccp-parastyle="Normal (Web)"> and the head of Commercial Sales to align the </span><span data-ccp-parastyle="Normal (Web)">portal</span><span data-ccp-parastyle="Normal (Web)"> capabilities with our go-to-market strategy. This role requires someone equally comfortable configuring Salesforce and communicating directly with external </span><span data-ccp-parastyle="Normal (Web)">partner</span><span data-ccp-parastyle="Normal (Web)">s—a blend of technical depth and partner-facing professionalism.</span></span></p> <p><strong>Key Responsibilities</strong></p> <ul> <li><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Partner Portal Build & Administration</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Architect, build, and launch the 908 Devices Salesforce Experience Cloud partner portal, establishing the foundation for our partner ecosystem.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Design and maintain portal pages, layouts, navigation, and branding using Experience Builder, ensuring an intuitive and professional user experience.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Configure and manage partner user profiles, roles, permission sets, sharing rules, and access controls in alignment with Salesforce security best practices.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Build and maintain Flows, approval processes, and automation to streamline partner workflows within the portal.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work with internal stakeholders to publish portal content including resources and sales enablement materials accessible to channel partners.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Conduct proactive system maintenance including sandbox management, health checks, security reviews, and Salesforce release readiness assessments.</span></li> </ul> </li> </ul> <ul> <li><strong><span data-contrast="auto">Partner Onboarding & External User Support</span></strong><span data-ccp-props="{"201341983":0,"335559740":264}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">In partnership with the Channel Management team, coordinate and support end-to-end partner onboarding process: provisioning new partner accounts and users, delivering orientation and training, and driving adoption of portal features.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the primary point of contact for external channel partners navigating the portal, resolving issues promptly and professionally.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Create and maintain partner-facing training materials, user guides, and FAQs to support self-service adoption.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Monitor partner engagement and portal adoption metrics; identify and act on opportunities to improve the partner experience.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage partner user lifecycle—including deactivations, role changes, license updates, and access updates—in response to partner relationship changes.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> </ul> </li> </ul> <ul> <li><strong><span data-contrast="auto">Internal Stakeholder Collaboration</span></strong><span data-ccp-props="{"201341983":0,"335559740":264}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Partner closely with the Channel management</span><span data-contrast="auto"> team to translate</span><span data-contrast="auto"> partner program requirements into portal features and workflows.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Collaborate with Sales & Marketing to surface partner deal registration, lead sharing, and pipeline visibility within the portal.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Gather and translate business requirements from stakeholders into scalable, best-practice Salesforce configurations.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Communicate platform changes, new features, and maintenance windows to internal teams and external partners.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain a portal roadmap aligned with the partner program strategy, prioritizing enhancements based on partner feedback and business needs.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> </ul> </li> </ul> <ul> <li><strong><span data-contrast="auto">Core Salesforce Administration</span></strong><span data-ccp-props="{"201341983":0,"335559740":264}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Perform all aspects of Salesforce user and license management, including new user setup, role hierarchy, and permission management.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage and improve data quality within the portal and CRM through validation rules, deduplication, and data governance practices.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Create and maintain reports and dashboards to surface partner activity, onboarding status, and portal engagement metrics.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work with integrated applications including MuleSoft, Pardot, and other connected tools in the 908 Devices technology stack.</span><span data-ccp-props="{"201341983":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain technical documentation of configurations, processes, and customizations</span></li> </ul> </li> </ul> <p><strong>Required Skills & Qualifications</strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">A minimum of 2 years of hands-on Salesforce Administration experience.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Proven experience designing, building, or managing a Salesforce Experience Cloud portal (partner portal, customer community, or similar).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"><span class="TextRun SCXW62464037 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW62464037 BCX8">Strong command of Experience Builder, user management, sharing and visibility settings, and Salesforce Flow.</span></span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"><span class="TextRun SCXW62464037 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW62464037 BCX8"><span class="TextRun SCXW256207271 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW256207271 BCX8">Excellent communication skills with the ability to work directly with external partners and internal executives alike.</span></span></span></span></span></li> </ul> <p><strong>Preferred Skills & Qualifications</strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Salesforce Certifications or equivalent experience</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience Cloud Consultant</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Salesforce Certified Advanced Administrator </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":264}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Platform App Builder</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":264}"> </span></li> </ul> </li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience supporting channel partner programs or working in a partner-facing role.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Familiarity with Salesforce PRM (Partner Relationship Management) features.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience with DemandTools, MuleSoft, Pardot/Marketing Cloud Account Engagement, or similar connected platforms.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":264,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Active participation in the Salesforce Trailblazer community.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span class="NormalTextRun SCXW198168902 BCX8">2–5 years of hands-on Salesforce </span><span class="NormalTextRun SCXW198168902 BCX8">Administration experience.</span></span></li> </ul> <p><strong>Additional Information</strong></p> <ul> <li><strong>Location: </strong>This position is based in the US with the option to be based out of our Burlington, MA headquarters on a fulltime or hybrid schedule, or remote within the US</li> <li><strong>Compensation: </strong>The annualized base pay range for this position at the commencement of employment is expected to be between <strong>$90,000 and $105,000 per year</strong>; the base pay offered may vary depending on several individualized factors, including market location, job-related skills, and experience. This position may also be eligible to receive additional compensation, such as an annual incentive bonus, sales commission, or long-term incentives.</li> </ul><div class="content-conclusion"><p>We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.</p> <p>908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.</p> <p> </p></div>
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