Is the Remote North Carolina Answering Service Agent position at Answering Service Care fully remote?

Yes, this Remote North Carolina Answering Service Agent position at Answering Service Care is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Remote North Carolina Answering Service Agent role?

This is a full-time Remote North Carolina Answering Service Agent position at Answering Service Care.

What benefits does Answering Service Care offer for this position?

Answering Service Care offers the following benefits: Health Insurance, Dental Insurance, Paid Time Off, Employee Assistance Program, Gym Membership.

How do I apply for the Remote North Carolina Answering Service Agent position at Answering Service Care?

You can apply for this Remote North Carolina Answering Service Agent position by clicking the "Apply Now" button on this page, which will take you to Answering Service Care's application portal.

Remote North Carolina Answering Service Agent at Answering Service Care

United States

<div><body><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;'>Answering Service Agent Role</h2> Empathize. Communicate. Resolve.<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.</li></ul>Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.<h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;'>What you'll do</h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Perform lead intakes, gather information, and document details with precision</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Schedule appointments and transfer calls to the appropriate contacts as needed</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Dispatch messages accurately and efficiently, ensuring clear and detailed communication</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Navigate multiple systems and maintain thorough call documentation</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Provide outstanding customer service by demonstrating empathy and patience</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Live chat, SMS, and email support</li></ul><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:start;padding-left:0px;'>Qualifications</h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Strong verbal and written communication skills</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Ability to multi-task and remain focused in a fast-paced environment</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Excellent listening skills and a keen attention to detail</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Empathetic and compassionate approach to customer interactions</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Intermediate to advanced computer skills</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Ability to maintain positivity and patience under pressure</li></ul><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:start;padding-left:0px;'>Compensation</h2>At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State) Answering Service Agent Rates of Pay:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">North Carolina</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Pay Rate at Hire: $15.00/hr + Weekly Performance Bonus Potential</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">4 Month Anniversary: $15.50/hr + Weekly Performance Bonus Potential</li></ul></li></ul>Benefits<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Health/Dental/Vision Coverage (FT)</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">PTO (Start earning on day one)</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Employee Assistance Program (Free Training & Development Courses) </li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Childcare Reimbursement</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Gym Membership Reimbursement</li></ul><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:start;padding-left:0px;'>Core Values</h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.</li></ul><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;'>Join Our Team</h3>Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.</body></div>

Apply Now

Remote Opportunity

Remote North Carolina Answering Service Agent

Join Answering Service Care as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Remote North Carolina Answering Service Agent

Answering Service Care

Full Time

6 days ago

Answering Service Agent Role Empathize. Communicate. Resolve. We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.

United States

Engineering

Entry

Verbal communication

Written Communication

Multi-tasking

+5 more

Job Description

Answering Service Agent Role

Empathize. Communicate. Resolve.

We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.
While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.

What you'll do

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
Perform lead intakes, gather information, and document details with precision
Schedule appointments and transfer calls to the appropriate contacts as needed
Dispatch messages accurately and efficiently, ensuring clear and detailed communication
Navigate multiple systems and maintain thorough call documentation
Provide outstanding customer service by demonstrating empathy and patience
Live chat, SMS, and email support

Qualifications

Strong verbal and written communication skills
Ability to multi-task and remain focused in a fast-paced environment
Excellent listening skills and a keen attention to detail
Empathetic and compassionate approach to customer interactions
Intermediate to advanced computer skills
Ability to maintain positivity and patience under pressure

Compensation

At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.

Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)

Answering Service Agent Rates of Pay:

North Carolina
- Pay Rate at Hire: $15.00/hr + Weekly Performance Bonus Potential
- 4 Month Anniversary: $15.50/hr + Weekly Performance Bonus Potential

Benefits

Health/Dental/Vision Coverage (FT)
PTO (Start earning on day one)
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement
Gym Membership Reimbursement

Core Values

Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Assistance Program
Gym Membership

Skills

Verbal communication

Written Communication

Multi-tasking

Active Listening

Attention to Detail

Customer Service

Empathy

patience

Ready to Apply?

Join Answering Service Care today

Posted 6 days ago

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