Customer Success Manager - SMB - Nordics at Arctic Wolf

Worldwide

GBP 28.2k - GBP 63k

<p><b><span style="font-size:inherit"><br />Job Description</span></b></p><p><b><span style="font-size:inherit">Customer Success Manager - SMB - Nordics</span></b></p><br /><p><b><span style="font-size:inherit">Position Overview and Objective</span></b></p><br /><p><b><span style="font-size:inherit">Primary Responsibilities and Duties</span></b></p><p><span style="font-size:inherit">Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.</span></p><br /><p><span style="font-size:inherit">Achieving renewal and expansion targets through consultative selling techniques</span></p><br /><p><span style="font-size:inherit">Listening to customers and providing feedback to the business.</span></p><br /><p><span style="font-size:inherit">Ensuring customer satisfaction and delivery of quarterly account reviews.</span></p><br /><p><span style="font-size:inherit">Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.</span></p><br /><p><span style="font-size:inherit">Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.</span></p><br /><p><span style="font-size:inherit">Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.</span></p><br /><p><span style="font-size:inherit">Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.</span></p><br /><p><b><span style="font-size:inherit">Key Skills</span></b></p><p><span style="font-size:inherit">The ability to be flexible and work in a rapidly changing environment is required.</span></p><p><span style="font-size:inherit">Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.</span></p><p><span style="font-size:inherit">Fanatical devotion to customer service, business quality, and data security.</span></p><p><span style="font-size:inherit">Thinks out-of-the-box and energizes others with passion, quality, and commitment.</span></p><br /><p><b><span style="font-size:inherit">Key Competencies</span></b></p><br /><p><b><span style="font-size:inherit">Minimum Qualifications</span></b></p><p><span style="font-size:inherit">5&#43; years of demonstrated success in a sales role, preferably in a technology organization.</span></p><p><span style="font-size:inherit">Field sales experience strongly desired</span></p><br /><p><b><span style="font-size:inherit">Preferred Qualifications</span></b></p><br /><p><span style="font-size:inherit">Environment and Physical Demands</span></p><p><span style="font-size:inherit">Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.</span></p><p><span style="font-size:inherit">Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.</span></p><p><span style="font-size:inherit"> If located in a company office, often requires the mobility to physically navigate the space.</span></p><p><span style="font-size:inherit"> In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.</span></p><p><span style="font-size:inherit">May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper). </span></p><br /><p><b><span style="font-size:inherit">Travel Requirements</span></b></p><br /><p><span style="font-size:inherit">Typically 10% or less of business travel</span></p><br /><p><b><span style="font-size:inherit">Exemption Status </span></b><i><b><span style="font-size:inherit">to be reviewed by Legal</span></b></i></p><p><i><span style="font-size:inherit">Exempt</span></i></p><br /><p><b><span style="font-size:inherit">Security Requirements</span></b></p><p><span style="font-size:inherit">Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information. </span></p><br /><p><span style="font-size:inherit">Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment. </span></p><p> </p>The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.