Is the Senior Product Operations Manager position at BigPanda fully remote?

Yes, this Senior Product Operations Manager position at BigPanda is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Senior Product Operations Manager role?

This is a full-time Senior Product Operations Manager position at BigPanda.

What benefits does BigPanda offer for this position?

BigPanda offers the following benefits: Equity, Unlimited PTO, Parental Leave.

What is the salary range for the Senior Product Operations Manager position?

The salary range for this Senior Product Operations Manager role is $195k - $229k.

How do I apply for the Senior Product Operations Manager position at BigPanda?

You can apply for this Senior Product Operations Manager position by clicking the "Apply Now" button on this page, which will take you to BigPanda's application portal.

Senior Product Operations Manager at BigPanda

United States

$195k - $229k

<div>Location requirements:</div><div>Remote based role. Open to candidates in the United States</div><div> </div><div>About the Role:</div><div><span style="color: rgb(0, 0, 0); background-color: transparent;">The Director, Product Operations owns BigPanda's product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support). This role translates works closely with the CPO and other engineering / product leaders to provide operational leverage for fast-moving product teams bringing Agentic products to market. The mission includes creating this leverage and building it into an AI-native operating system rather than a manual coordination layer. This role prototypes the tools that make it possible and collaboratively owns them.</span></div><div><br></div><div>What you will do:</div><ul><li class=""><strong style="background-color: transparent;">Own the product operating system end-to-end</strong><span style="background-color: transparent;"> — Serve as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support): translate enterprise deal requirements and customer commitments into product requirements and help turn roadmap/launch status into clear communication to GTM teams.</span></li><li class=""><strong style="background-color: transparent;">Run the AI-powered voice-of-customer & other programs</strong><span style="background-color: transparent;"> — Build an automated intake/synthesis system that ingests signals from customer feedback, support, Sales/CRM, and enterprise escalations, classifies it by product, and routes prioritized themes into roadmap planning. Extend this into running structured beta / design-partner programs for new AI capabilities with tight feedback loops and clear success criteria.</span></li><li class=""><strong style="background-color: transparent;">Own launch readiness across products</strong><span style="background-color: transparent;"> — Support individual products in coordinating GTM enablement, launch readiness cadence, run X-functional checkpoints, pricing/packaging, and support/CS handoff so releases land cleanly with enterprise customers, spanning both AI-native features and platform capabilities. </span></li><li class=""><strong style="background-color: transparent;">Build</strong><span style="background-color: transparent;"> — Personally prototype internal tooling (via low-code/agent frameworks and APIs) — beta trackers, launch dashboards for AI capabilities — validating the workflow hands-on before handing it off to harden at scale.</span></li><li class=""><strong style="background-color: transparent;">Unify metrics</strong><span style="background-color: transparent;"> — Stand up a single automated reporting layer spanning quality/adoption metrics for AI capabilities and uptime/usage/expansion metrics, replacing manual QBR and roadmap-review prep.</span></li><li class=""><strong style="background-color: transparent;">Be the org’s force multiplier for AI-native execution</strong><span style="background-color: transparent;"> — Actively identify which manual cross-functional processes in Product, Business Ops, or Engineering Ops are ripe for agentic automation, ship a first working version yourself, and drive adoption. </span></li></ul><div> </div><div>What skills and experience you’ll bring to BigPanda:</div><ul><li class=""><span style="background-color: transparent;">5+ years in Product Operations, product management or an operational role at a high growth company</span></li><li class=""><span style="background-color: transparent;">Real grounding in both Product and Engineering — as comfortable in a sprint/architecture conversation as in a strategy/roadmap review</span></li><li class=""><span style="background-color: transparent;">Direct experience across multi-product, platform, or AI-native companies and understands the different rigor each demands </span></li><li class=""><span style="background-color: transparent;">Hands-on fluency with AI tools and agent/low-code frameworks — able to personally build automations and prototypes, not just direct others to</span></li><li class=""><span style="background-color: transparent;">Strong data fluency with the ability to turn noisy qualitative and quantitative signal into a clear executive narrative</span></li><li class=""><span style="background-color: transparent;">Enterprise SaaS background — familiarity with the pricing/packaging, SKU, and sales-cycle mechanics that come with an enterprise motion</span></li><li class=""><span style="background-color: transparent;">A genuinely high “get it done” bias — a full-stack operator who ships the first version personally rather than waiting on a team or a process to catch up, and is comfortable filling gaps wherever they show up</span></li><li class=""><span style="background-color: transparent;">Proven ability to drive alignment across teams like Product, GTM, and Engineering without direct authority, a natural bridge builder, comfortable with Ambiguity</span></li><li class=""><span style="background-color: transparent;">Executive-level communication — credible with senior stakeholders</span></li></ul><div><br></div><div> </div><div>About Us:</div><div><span style="color: rgb(29, 28, 29);">BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.</span></div><div><span style="color: rgb(29, 28, 29);">We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.</span></div><div><br></div><div>Our Benefits:  </div><ul><li class="">Competitive equity</li><li class="">Remote-first environment</li><li class="">Unlimited PTO</li><li class="">Twelve (12) paid holidays throughout the year </li><li class="">Comprehensive health benefits</li><li class="">#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.</li><li class="">Financial planning services</li><li class="">Employee learning & development budget</li><li class="">Values-based recognition (quarterly and annually)</li><li class="">Social community & ERG programs</li><li class="">Dog friendly office</li><li class="">Lunches provided in office</li><li class="">Flexible work environment along with a work-from-home stipend to support remote work arrangements</li><li class="">Values-based culture</li></ul><div> </div><div><span style="color: rgb(224, 62, 45);">Please note that visa sponsorship is not available for this position.</span></div><div>Market competitive salary with an anticipated base compensation range of $195,000- $229,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location</div><div><br></div><div><br></div><div><span style="color: rgb(0, 0, 0);">BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.</span></div><div><br></div><div>BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div>Note: BigPanda is an E-Verify Employer</div><div>If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.</div>

Apply Now

Remote Opportunity

Senior Product Operations Manager

Join BigPanda as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Senior Product Operations Manager

BigPanda

Full Time

$195k - $229k

2 months ago

Location requirements: Remote based role. Open to candidates in the United States About the Role: The Director, Product Operations owns BigPanda's product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support).

United States

Operations

Senior

Product Operations

Product Management

AI Tooling

+5 more

Job Description

Location requirements:

Remote based role. Open to candidates in the United States

About the Role:

The Director, Product Operations owns BigPanda's product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support). This role translates works closely with the CPO and other engineering / product leaders to provide operational leverage for fast-moving product teams bringing Agentic products to market. The mission includes creating this leverage and building it into an AI-native operating system rather than a manual coordination layer. This role prototypes the tools that make it possible and collaboratively owns them.

What you will do:

Own the product operating system end-to-end — Serve as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support): translate enterprise deal requirements and customer commitments into product requirements and help turn roadmap/launch status into clear communication to GTM teams.
Run the AI-powered voice-of-customer & other programs — Build an automated intake/synthesis system that ingests signals from customer feedback, support, Sales/CRM, and enterprise escalations, classifies it by product, and routes prioritized themes into roadmap planning. Extend this into running structured beta / design-partner programs for new AI capabilities with tight feedback loops and clear success criteria.
Own launch readiness across products — Support individual products in coordinating GTM enablement, launch readiness cadence, run X-functional checkpoints, pricing/packaging, and support/CS handoff so releases land cleanly with enterprise customers, spanning both AI-native features and platform capabilities.
Build — Personally prototype internal tooling (via low-code/agent frameworks and APIs) — beta trackers, launch dashboards for AI capabilities — validating the workflow hands-on before handing it off to harden at scale.
Unify metrics — Stand up a single automated reporting layer spanning quality/adoption metrics for AI capabilities and uptime/usage/expansion metrics, replacing manual QBR and roadmap-review prep.
Be the org’s force multiplier for AI-native execution — Actively identify which manual cross-functional processes in Product, Business Ops, or Engineering Ops are ripe for agentic automation, ship a first working version yourself, and drive adoption.

What skills and experience you’ll bring to BigPanda:

5+ years in Product Operations, product management or an operational role at a high growth company
Real grounding in both Product and Engineering — as comfortable in a sprint/architecture conversation as in a strategy/roadmap review
Direct experience across multi-product, platform, or AI-native companies and understands the different rigor each demands
Hands-on fluency with AI tools and agent/low-code frameworks — able to personally build automations and prototypes, not just direct others to
Strong data fluency with the ability to turn noisy qualitative and quantitative signal into a clear executive narrative
Enterprise SaaS background — familiarity with the pricing/packaging, SKU, and sales-cycle mechanics that come with an enterprise motion
A genuinely high “get it done” bias — a full-stack operator who ships the first version personally rather than waiting on a team or a process to catch up, and is comfortable filling gaps wherever they show up
Proven ability to drive alignment across teams like Product, GTM, and Engineering without direct authority, a natural bridge builder, comfortable with Ambiguity
Executive-level communication — credible with senior stakeholders

About Us:

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $195,000- $229,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Benefits

Equity
Unlimited PTO
Parental Leave

Skills

Product Operations

Product Management

AI Tooling

Enterprise SaaS

data fluency

Cross-functional leadership

Executive Communication

Low-code Frameworks

Ready to Apply?

Join BigPanda today

Salary Range

$195k - $229k

Posted 2 months ago

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