Manager, Activation, Post Sales at BILL

United States

$167.4k - $236.4k

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company As part of BILL’s Post Sales, Growth Activation team, you’ll lead a high-performing group that sits at the center of our GTM motion—bridging Account Executives and Customer Success Managers to turn new wins into lasting, revenue-driving customer relationships. In this Manager, Activation role, you’ll own the strategy and execution of onboarding for our upper-market customers as we transition from an S&E-only focus to a true platform team. You’ll be empowered to define a new motion, build scalable processes, and grow a culture-positive team that helps SMBs get to value quickly on BILL’s financial operations platform. Responsibilities: Lead, coach, and develop a team of 5–10 Activation reps (primarily based in Draper) to deliver exceptional onboarding experiences and hit key activation and time-to-value targets Define and operationalize the next-generation activation motion as we expand from S&E-only onboarding to supporting BILL’s entire upper-market customer base Partner closely with Sales (AEs), Customer Success (CSMs), and Product to create seamless handoffs, clear success criteria, and repeatable playbooks that drive revenue and long-term adoption Establish and track team performance metrics (e.g., activation rates, onboarding cycle time, early churn signals) and use data to continuously improve processes and outcomes Design and refine onboarding frameworks, documentation, and enablement materials to support reps through growing pains and learning curves as the motion evolves Champion BILL’s values by fostering a highly engaged, culture-positive team environment that embraces feedback, experimentation, and continuous learning Collaborate with senior GTM leaders to forecast capacity needs, inform headcount planning, and contribute to the long-term org design of the Activation function We’d love to chat if you have: 2-5 years of people management experience leading onboarding, implementation, or sales/account teams in a B2B SaaS or fintech environment Demonstrated success standing up or scaling a new motion or org (rather than only inheriting established processes), with a track record of building high-performing teams Strong cross-functional collaboration skills, especially working between Sales and Customer Success to align on handoffs, customer outcomes, and revenue goals Comfort using data and operational metrics to diagnose issues, prioritize improvements, and communicate clear recommendations to stakeholders A bachelor’s degree from an accredited university This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $197,000—$236,400 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $177,300—$212,800 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $167,400—$200,900 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.