Sr Bank Partner Operations Manager at BILL

United States

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. BILL is looking for a highly strategic and process-driven Sr. Bank Partner Operations Manager to own and scale the day-to-day operations with our sponsor banks and financial partners. You will serve as the primary operational bridge between BILL and our banking partners, ensuring that our money movement and financial products run smoothly, compliantly, and efficiently for the SMBs who rely on us. You will be responsible for managing service level agreements (SLAs), overseeing compliance and audit requests, troubleshooting operational incidents, and collaborating closely with our Product, Engineering, and Legal/Compliance teams to launch new features while maintaining the absolute health of our banking relationships. Key Responsibilities Bank Relationship Management: Serve as the primary day-to-day operational point of contact for our sponsor banks and financial partners. Operational Excellence: Monitor and manage daily operational flows (e.g., ACH, wires, virtual cards, settlements) to ensure strict SLAs are met and exception handling is seamless. Cross-Functional Collaboration: Partner seamlessly across Engineering, Finance, Legal, and Compliance to ensure we play by the rules while building innovative solutions for our customers. Audits & Compliance: Act as the central coordinator for bank partner audits and continuous oversight. Gather required documentation, manage timelines, and ensure all operations adhere to bank partner guidelines and regulatory requirements (e.g., BSA/AML, KYC). Incident Escalation: Act as the escalation point for critical banking operational issues, working rapidly to drive resolution and perform root-cause analyses so our customers' cash flow is never interrupted. Process Improvement: Continuously develop and refine standard operating procedures (SOPs) for bank-related processes to help BILL scale efficiently. We’d love to chat if you have: Experience: 5+ years of experience in operations, partnerships, or compliance within the fintech, banking, or financial services industry. Domain Expertise: Deep understanding of the sponsor bank model, payments infrastructure (ACH, Wires, Card Networks), and financial reconciliation processes. Regulatory Knowledge: Strong working knowledge of banking regulations and compliance standards (BSA/AML, KYC, Reg E, etc.). Problem-Solving: Proven ability to troubleshoot complex financial operational issues and translate technical problems to non-technical stakeholders. Relationship Building: Exceptional communication skills with a track record of successfully managing external B2B relationships and pushing back gracefully when needed. What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.