Part Time Community Support Team Member (Call Center Representative) at CAMS (Community Association Management Services)
United States
<div>CAMS is in search of an individual who is seasoned in the customer service industry to work as a part time call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions. </div><div><br></div><div><strong><u>This position is a work from home role as long as you live in Wilmington, NC.</u></strong></div><div> </div><div><strong>Overview</strong></div><ul><li class="">PT : Mon 8:30-5pm, Tues-Thurs 12-5pm and Friday 10-3 = 28 hours per week</li><li class="">There is a productivity bonus offered which equals $40.00 every 2 weeks if call center metrics are met</li><li class="">The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved</li></ul><div><br></div><div><strong>Responsibilities</strong></div><ul><li class="">Maintain superior customer service levels and productivity according to company standards</li><li class="">Provide prompt, courteous service to all external and internal customers</li><li class="">Effectively handle inbound customer service calls</li><li class="">Make notes/send emails to record customer interactions in a professional manner</li><li class="">Apply critical thinking and problem-solving skills to customer concerns</li><li class="">Operate in a fast-paced environment using telephone software and custom computer programs</li><li class="">Identify and resolve a wide variety of customer service issues related to property management</li><li class="">Perform other duties as it relates to client services process and procedures</li></ul><div><br></div><div><strong>Requirements</strong></div><ul><li class="">Must have the ability to thrive in a team environment</li><li class="">Excellent customer service skills</li><li class="">Ability to multi-task</li><li class="">Demonstrated ability to communicate effectively</li><li class="">Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)</li><li class="">Strong problem-solving skills</li><li class="">Excellent organizational skills</li><li class="">At least 1 year of customer service experience, preferably in an inbound call center environment</li><li class="">Desire to learn about the property management industry</li></ul><div><br></div><div><strong>Preferred Experience</strong></div><ul><li class="">Bilingual in Spanish/English is a plus</li></ul><div><br></div><div><strong>Benefits</strong></div><ul><li class="">Paid Time Off</li><li class="">Company Paid Holidays</li><li class="">Comprehensive medical, dental, and vision plans are available</li><li class="">401(k)</li><li class="">Life Insurance</li><li class="">Short-term Disability</li><li class="">Long-term Disability</li><li class="">Accident coverage</li><li class="">Critical Illness coverage</li><li class="">Employee Assistance Program</li></ul><div><br></div><div><br></div>
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