FBS CX Data Analyst (Costumer Experience) at Capgemini

Mexico

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. What to expect on your journey with us: A solid and innovative company with a strong market presence A dynamic, diverse, and multicultural work environment Leaders with deep market knowledge and strategic vision Continuous learning and development We are looking for a Customer Experience (CX) Data Analyst who is passionate about transforming customer data into strategic insights that drive measurable business impact. In this role, you will work at the intersection of data, customer behavior, and business strategy — helping the organization better understand customer journeys, improve satisfaction, and enable data-driven decision-making. If you enjoy solving complex problems through analytics and influencing business decisions with data, this role is for you. What You'll Do Analyze customer data to uncover trends, behaviors, and opportunities to enhance customer experience Develop dashboards and reports to support CX performance tracking and strategic initiatives Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data Apply statistical, financial, and forecasting models to support business planning and performance optimization Partner with cross-functional teams to translate business questions into analytical frameworks Ensure data accuracy, integrity, and consistency across multiple data sources Support AI-driven and advanced analytics initiatives to improve customer insights Continuously improve reporting processes and data platforms to meet evolving business needs Experience: 3+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles Bachelor’s degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related field Advanced English proficiency Strong Analytics skill, statistical modeling and financial modeling experience Experience working with Python and SQL Knowledge of Microsoft Office tools like Excel Data Visualization tools such as PowerBI Nice to have Snowflake – Entry Level Microsoft 365 & Copilot – Entry Level This position comes with a competitive compensation and benefits package. A competitive salary and performance-based bonuses. Comprehensive benefits package. Flexible work arrangements (remote and/or office-based). You will also enjoy a dynamic and inclusive work culture within a globally renowned group. Private Health Insurance. Paid Time Off. Training & Development opportunities in partnership with renowned companies.