FBS End User Computing Administrator (Endpoint management experience) at Capgemini

Mexico

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. What to expect on your journey with us: A solid and innovative company with a strong market presence A dynamic, diverse, and multicultural work environment Leaders with deep market knowledge and strategic vision Continuous learning and development Software Packaging & Application Lifecycle (Primary) Package and deploy enterprise applications for Windows and macOS using MicrosoftIntune (Win32 apps, Microsoft Store apps, shell scripts, PKG/DMG where applicable). ​ Build and maintain standardized packaging practices: detection rules, requirement rules, dependencies, superdense, uninstall commands,and return-code handling. ​ Own application lifecycle processes including intake, packaging, testing, pilot, production rollout, updates, and retirement. ​ Manage application versioning, validation, and rollback strategies to reduce operational risk and downtime. ​ Modern Deployment & Provisioning (Autopilot) Support Windows Autopilot provisioning workflows (user-driven/self-deploying scenarios asappropriate).​ Implement and maintain device provisioning standards: Enrollment Status Page (ESP), device naming conventions, assignment logic, andbaseline policy linkage. ​ Validate provisioning outcomes and reduce time-to-productivity by troubleshooting enrollment, app delivery, and policy application issues. ​ Endpoint Engineering (Windows & macOS) Develop, test, and maintain endpoint configuration policies across Windows and macOS,including Configuration profiles, compliance policies, security baselines, and device restrictions OS update rings / feature update policies(Windows), macOS update strategies (as applicable) Partner with security and infrastructure teams to align endpoint posture with corporatestandards (e.g., encryption, conditional access readiness, minimum OS requirements). ​ Monitoring, Experience, and Operational Insights (Nexthink Infinity) ​ Use Nexthink Infinity to monitor endpoint and application health, detect issues proactively, and validate deployment success.​ Build/maintain Nexthink campaigns or workflows (as applicable) to support user communications, sentiment, and remediation outcomes. ​ Provide actionable insights from telemetry to improve reliability, reduce incidents, and enhance digital experience. Troubleshooting &Support Enablement Triage and resolve deployment issues across Intune and endpoint OS layers: Installation failures, detection errors,policy conflicts, app dependency failures, enrollment issues Analyze logs and diagnostics (e.g., Intune Management Extension logs,Company Portal logs, macOS install logs, event logs). ​ Create and maintain runbooks, KB articles, and operational documentation to scale support and reduce repeat incidents. ​ Cross-Functional Collaboration Work closely with application owners, security, service desk, desktop support, and infrastructure teams tocoordinate testing, deployment windows, and change management. ​ Participate in CAB/change processes and communicate rollout plans, risks, and mitigation strategies. This position comes with a competitive compensation and benefits package. A competitive salary and performance-based bonuses. Comprehensive benefits package. Flexible work arrangements (remote and/or office-based). You will also enjoy a dynamic and inclusive work culture within a globally renowned group. Private Health Insurance. Paid Time Off. Training & Development opportunities in partnership with renowned companies.