Solution Architect – Salesforce Service Cloud at Capgemini

Senior

Salesforce

Service Cloud

Security

+5 more

Job Description

Solution Architect – Salesforce Service Cloud-082592

Description

About the job you’re considering

We are seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud capabilities to lead the design and implementation of scalable, high-performing Salesforce solutions. This role will be responsible for defining the overall Salesforce architecture, ensuring alignment with business objectives, and driving technical excellence across all Salesforce initiatives.

Your role

•    Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
•    Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
•    Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
•    Produce high-quality documentation and oversee low-level technical design deliverables.
•    Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.
•    Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Your skills and experience

•    Minimum 5 years of Salesforce implementation experience as a Solution Architect.
•    Proven expertise in Salesforce Service Cloud and related capabilities.
•    Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
•    Experience leading technical design and governance processes.
•    Salesforce Certifications: Service Cloud, Experience Cloud (required).
•    Experience with Revenue Cloud and handling sensitive data (e.g., export control).
•    Familiarity with analytics tools and integration frameworks.
•    Excellent communication and documentation skills.

#LI-MS4 #LI-REMOTE

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [recruiter to insert range]. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job

: Programmer/Analyst

Schedule

: Full-time

Primary Location

: US-TX-Dallas

Organization

: NA APPS LOC PRACTICE

Requirements

Minimum 5 years of Salesforce implementation experience as a Solution Architect
Proven expertise in Salesforce Service Cloud and related capabilities
Strong understanding of Salesforce architecture components
Experience leading technical design and governance processes
Salesforce Certifications: Service Cloud, Experience Cloud (required)
Experience with Revenue Cloud and handling sensitive data (e.g., export control)
Familiarity with analytics tools and integration frameworks
Excellent communication and documentation skills

Benefits

401k Matching
Health Insurance
Paid Time Off
Remote Work

Skills

Salesforce

Service Cloud

Security

DevOps

Data Modeling

Integrations

Salesforce Service Cloud

Salesforce architecture

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Capgemini today

Salary Range (AI-Estimated)*

$120,000 - $180,000

80% confidence

Posted 10 months ago

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