Is the Assistant Team Leader - FCM After Hours position at Flight Centre fully remote?

Yes, this Assistant Team Leader - FCM After Hours position at Flight Centre is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Assistant Team Leader - FCM After Hours role?

This is a full-time Assistant Team Leader - FCM After Hours position at Flight Centre.

How do I apply for the Assistant Team Leader - FCM After Hours position at Flight Centre?

You can apply for this Assistant Team Leader - FCM After Hours position by clicking the "Apply Now" button on this page, which will take you to Flight Centre's application portal.

Assistant Team Leader - FCM After Hours at Flight Centre

Worldwide

<p><img src="https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/999ffc70-44db-4044-a263-7010b5bc865e.png" alt align></p> <p> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt"><strong>About the Opportunity</strong></span></p> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Join Corporate After Hours and play a key leadership role supporting operational excellence across a 24/7 environment. </span></div> <div> </div> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">As an Assistant Team Leader, you'll work closely with Team Leaders to deliver exceptional service outcomes, support team performance, and foster a positive and engaging culture. </span></div> <div> </div> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">This is a hands-on leadership position where you'll balance operational leadership responsibilities with consultant duties, while helping drive team success, change initiatives, and continuous improvement. </span></div> <div> </div> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">You'll have the opportunity to develop your leadership capability while making a meaningful impact on both customer and team experiences.</span></div> <div> </div> <div> </div> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt"><strong>What you will do:</strong></span></div> <div> <div> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Lead operational shifts in the absence of, or in support of, Team Leaders</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Ensure high service quality, operational efficiency, team morale, and adherence to processes</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Act as a culture champion by leading with positivity and supporting team engagement</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Identify team members requiring additional support and act as a communication bridge between the team and leadership</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Address performance, behavioural, and operational issues during shifts and escalate where appropriate</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Maintain high personal quality assessment results and support coaching on call quality standards</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Investigate and resolve consultant and agent queries in a timely manner</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Conduct staff inductions and support onboarding activities for new team members</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Support leadership development initiatives and take ownership of assigned directorship responsibilities</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Complete reporting activities and contribute to end-of-month processes and business development initiatives</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Perform consultant after-hours responsibilities when not actively engaged in leadership duties</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Deliver outstanding customer service while ensuring KPI achievement and operational accuracy</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Support change management initiatives and maintain compliance with Corporate After Hours processes</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Demonstrate ownership, accountability, and commitment to company values and philosophies.</span></li> </ul> </div> </div> <div> </div> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt"><strong>What you will need:</strong></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Proven experience as a Corporate After-Hours Consultant with a consistent record of meeting and exceeding KPI targets.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Strong knowledge of Corporate After Hours processes and behavioural expectations.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Previous leadership experience in a similar environment or one with comparable values.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Experience managing disputes and resolving issues effectively.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Proven ability to support and manage change initiatives.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Proficiency in operational systems including Sabre, Amadeus, Lumina, Salesforce Agent Workspace, and Genesys.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Strong capability interpreting and calculating fares, change fees, and additional collections.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Excellent verbal and written communication skills with strong stakeholder engagement capability.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt">Ability to work effectively under pressure, manage competing priorities, and deliver results in a 24/7 operational environment</span></li> </ul> <p> </p> <p><em>** Please advise your leader before applying **</em></p> <p><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt">Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.</span></em></p> <p><img src="https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/722db139-3996-436c-9eca-d70ce048dc13.png" alt align></p>

Apply Now

Remote Opportunity

Assistant Team Leader - FCM After Hours

Join Flight Centre as a mid professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Assistant Team Leader - FCM After Hours

Flight Centre

Full Time

14 hours ago

  About the Opportunity Join Corporate After Hours and play a key leadership role supporting operational excellence across a 24/7 environment.   As an Assistant Team Leader, you'll work closely with Team Leaders to deliver exceptional service outcomes, support team performance, and foster…

Worldwide

Engineering

Mid

Leadership

Operational Excellence

Customer Service

+5 more

Job Description

About the Opportunity

Join Corporate After Hours and play a key leadership role supporting operational excellence across a 24/7 environment.

As an Assistant Team Leader, you'll work closely with Team Leaders to deliver exceptional service outcomes, support team performance, and foster a positive and engaging culture.

This is a hands-on leadership position where you'll balance operational leadership responsibilities with consultant duties, while helping drive team success, change initiatives, and continuous improvement.

You'll have the opportunity to develop your leadership capability while making a meaningful impact on both customer and team experiences.

What you will do:

Lead operational shifts in the absence of, or in support of, Team Leaders
Ensure high service quality, operational efficiency, team morale, and adherence to processes
Act as a culture champion by leading with positivity and supporting team engagement
Identify team members requiring additional support and act as a communication bridge between the team and leadership
Address performance, behavioural, and operational issues during shifts and escalate where appropriate
Maintain high personal quality assessment results and support coaching on call quality standards
Investigate and resolve consultant and agent queries in a timely manner
Conduct staff inductions and support onboarding activities for new team members
Support leadership development initiatives and take ownership of assigned directorship responsibilities
Complete reporting activities and contribute to end-of-month processes and business development initiatives
Perform consultant after-hours responsibilities when not actively engaged in leadership duties
Deliver outstanding customer service while ensuring KPI achievement and operational accuracy
Support change management initiatives and maintain compliance with Corporate After Hours processes
Demonstrate ownership, accountability, and commitment to company values and philosophies.

What you will need:

Proven experience as a Corporate After-Hours Consultant with a consistent record of meeting and exceeding KPI targets.
Strong knowledge of Corporate After Hours processes and behavioural expectations.
Previous leadership experience in a similar environment or one with comparable values.
Experience managing disputes and resolving issues effectively.
Proven ability to support and manage change initiatives.
Proficiency in operational systems including Sabre, Amadeus, Lumina, Salesforce Agent Workspace, and Genesys.
Strong capability interpreting and calculating fares, change fees, and additional collections.
Excellent verbal and written communication skills with strong stakeholder engagement capability.
Ability to work effectively under pressure, manage competing priorities, and deliver results in a 24/7 operational environment

** Please advise your leader before applying **

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.

Skills

Leadership

Operational Excellence

Customer Service

Team Management

Change Management

Performance management

Reporting

Staff induction

Ready to Apply?

Join Flight Centre today

Posted 14 hours ago

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