Customer Experience Representative at Clarion Home Services Grp.
Worldwide
$0.017k - $0.021k
<div> <div><b>Customer Experience Representative </b></div> <div> </div> <div>At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the <b>hospitality, hotel, or restaurant industries</b>. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role.</div> <div> </div> <div>We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like.</div> <div> </div> <div><b>Work Environment & Schedule</b></div> <div>This is a <b>remote, part-time (36 hours/week)</b> position. Candidates must have a quiet, dedicated workspace and reliable high-speed internet. </div> <div><b>*Please Note:</b> Although this position is fully remote, we are currently unable to hire candidates who reside in <b>Massachusetts, Minnesota, New Jersey, New York, Oregon, or Washington.*</b></div> <div> </div> <div><b>Schedule</b></div> <ul> <li>Four 9-hour shifts per week (36 hours)</li> <li>Combination of weekday, evening, and weekend shifts</li> <li>Shift times vary based on business needs and may end as late as <b>12:00 a.m. CT</b></li> <li>Schedules are assigned by management</li> </ul> <div><b>Why You'll Love Working Here</b></div> <ul> <li><b>Competitive Pay:</b> $17–$21/hour, plus additional earning opportunities</li> <li><b>Hospitality-First Culture:</b> Join a team that values collaboration, positivity, and exceptional customer service</li> <li><b>Career Growth:</b> Opportunities to learn, develop, and grow with a rapidly expanding organization</li> <li><b>Comprehensive Benefits</b> <i>(effective the first of the month following hire)</i>: <ul> <li>Medical, Dental & Vision Insurance</li> <li>Company-paid Life Insurance</li> <li>Short- & Long-Term Disability</li> <li>Employee Assistance Program (EAP)</li> <li>401(k) with company match</li> <li>Paid Time Off and 9 paid holidays</li> </ul> </li> </ul> <div><b>What You'll Do</b></div> <ul> <li>Deliver exceptional customer service by scheduling appointments and resolving customer inquiries</li> <li>Build lasting customer relationships through phone, email, and text communication</li> <li>Recommend service memberships that help customers protect their home systems</li> <li>Make outbound calls to schedule maintenance and follow up on customer needs</li> <li>Maintain accurate customer records and ensure timely follow-up</li> <li>Collaborate with a remote team and participate in ongoing training and coaching</li> </ul> <div><b>What You'll Bring</b></div> <div><b>Required Qualifications</b></div> <ul> <li>At least 1 year of recent experience in a high-volume, customer-facing hospitality, hotel, or restaurant environment</li> <li>A passion for helping people with a friendly, solutions-focused approach</li> <li>Excellent communication, organization, and multitasking skills</li> <li>Ability to thrive in a fast-paced, remote work environment</li> <li>Proficiency with Microsoft Outlook, Word, Excel, and cloud-based phone systems</li> <li>High School Diploma or GED</li> </ul> <div><b>Preferred Qualifications</b></div> <ul> <li>Home services industry experience</li> <li>Bilingual (Spanish)</li> </ul> <div><b>Join Our Team</b></div> <div>If you're passionate about creating exceptional customer experiences and want to grow your career with a company that values hospitality, we'd love to hear from you.</div> <div><b>Apply today and help us deliver outstanding service - one customer at a time.</b></div> </div><br>
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