About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview

The Leave & Accommodation Advisor is a manager-level role responsible for delivering operational excellence and a high-quality partner experience across an assigned book of business within ComPsych’s partner operations. Reporting to the Senior Manager, Absence Partner Operations, the Advisor serves as the primary operational point of contact for Human Resources (HR) partners on leave and accommodation matters, owning the meeting cadence, surfacing insights from claims and case data, and ensuring partners can interpret outcomes and act with confidence.

This role pairs deep subject-matter expertise in the Family and Medical Leave Act (FMLA), state leave laws, and the Americans with Disabilities Act (ADA) accommodation process with strong client-facing judgment. The Advisor understands how leave and accommodation decisions surface on partner data feeds and reporting, translates those outcomes for HR partners, and partners closely with account management to drive client satisfaction, retention, and program optimization. The successful candidate is curious about and comfortable applying data, technology, and emerging artificial intelligence (AI) capabilities to improve operational performance and the partner experience.

Responsibilities

Partner & Client Relationship Management

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
• Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
• Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
• Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
• Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value

Operational Excellence

• Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
• Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
• Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
• Prioritize and organize daily responsibilities to meet all deadlines across a high-volume book of business.
• Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Subject Matter Expertise & Partner Enablement

• Serve as the subject-matter expert on ComPsych operational leave and accommodation processes, including the Family and Medical Leave Act (FMLA), state leave laws, and the Americans with Disabilities Act (ADA) interactive and accommodation process.
• Maintain current knowledge of client-specific custom plan provisions, leave policies, and eligibility rules to provide accurate, consistent guidance.
• Understand how leave and accommodation actions, approvals, denials, return-to-work (RTW) dates, extensions, appeals, and accommodation determinations translate into downstream data and appear on partner-facing feeds and reports.
• Act as the partner’s guide to interpreting feed and report data, helping HR partners understand what each data point means and how to act on it.
• Mentor and guide specialists and operational team members, sharing expertise to raise consistency and quality across the team.

Continuous Improvement & Transformation

• Identify patterns, anomalies, and emerging trends within leave and accommodation data, and proactively surface insights to partners and internal stakeholders.
• Recommend training opportunities and process updates to the operations team to improve quality and consistency.
• Contribute ideas that simplify workflows, reduce manual effort, and improve service outcomes.
• Champion a culture of continuous improvement and customer-centricity.

AI & Intelligent Operations

• Apply data, predictive insights, and emerging AI capabilities to anticipate partner needs, surface risk earlier, and resolve issues before they become escalations.
• Identify opportunities where AI and automation can improve leave and accommodation workflows and contribute to operational redesign efforts led by the Senior Manager.
• Share lessons learned to help scale effective AI-enabled practices across partner operations.

Governance & Compliance

• Ensure operational adherence to all regulatory, contractual, and organizational requirements.
• Maintain accurate documentation and follow controls, policies, and procedures that support quality, compliance, and risk management.
• Support audit readiness efforts and address compliance-related concerns proactively.
• Demonstrate respect, sensitivity, confidentiality, and professionalism in all partner and colleague interactions.

Qualifications

• Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field.
• Demonstrated ability to lead client or partner meetings, set agendas, and engage effectively with HR-level stakeholders on operational and claims topics.
• Strong knowledge of leave and accommodation practices, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave laws, and the ability to articulate how claims and accommodation actions impact partner data, reporting, and outputs.
• Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience is preferred.
• Excellent written, verbal, presentation, and stakeholder-management skills, with the ability to communicate effectively with HR partners, employees, and internal leaders.
• Experience with absence, disability, or claims administration platforms; familiarity with reporting tools preferred.
• Demonstrated curiosity and comfort with artificial intelligence (AI) and emerging technologies; experience leveraging AI to improve operational workflows, decision-making, or productivity is preferred.
• Strong analytical, problem-solving, organizational, and multi-tasking skills, with exceptional attention to detail and a commitment to quality.
• Proficient in the Microsoft Office Suite.
• Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.

 

Other Requirements

• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise are required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

• Statutory paid leave and public holidays
• Employer-sponsored health and social insurance contributions (where applicable)
• Employee wellbeing programs
• Access to Employee Assistance Programs (EAP)

The salary range for this position is $98,000 - $140,000 CAD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. 

 

EEO

 

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

 

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.