Benefits Administrator at Connections Health Solutions

United Kingdom

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The Benefits Administrator is responsible for the day-to-day administration and operational ownership of the employee benefits programs. This role serves as the primary point of contact for benefits vendors and the organization’s broker, ensuring benefits are delivered accurately, efficiently, and in compliance with regulatory requirements. This role combines employee support, case management, vendor coordination, and systems troubleshooting to ensure a seamless benefits experience. This position plays a critical role in supporting employee experience by ensuring timely issue resolution, clear communication, and strong operational execution across all benefits processes. The ideal candidate brings experience supporting a multi-state and rapidly growing organization, with a strong understanding of varying state-specific benefits regulations, leave requirements, and compliance obligations. Benefits Administration & Execution Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and ancillary benefits Manage enrollments, life events, benefits and eligibility changes Own intake, triage, and routing of all benefits-related inquiries, ensuring employees are directed to the appropriate internal or external resource (e.g., broker/member support, carrier, HRBP) while maintaining accountability for resolution Ensure accuracy of benefits data, payroll deductions, and carrier feeds; resolve discrepancies Vendor & Broker Relationship Management (Primary Ownership) Serve as the primary liaison with benefits broker and carriers, managing day-to-day communication and issue resolution Maintain relationships and system access to all carriers and to ensure proper utilization Coordinate vendor deliverables, including reporting, audits, renewals support, and documentation Workers’ Compensation Administration Oversee administration of workers’ compensation claims, including intake, tracking, and coordination with third-party administrators and carriers Partner with Human Resources Business Partners, managers, employees, and vendors to ensure timely reporting, documentation, and claim resolution Monitor claim activity, trends, and costs; escalate risks and compliance concerns as appropriate Coordinate return-to-work processes and ensure alignment with leave and accommodation workflows Maintain accurate records and documentation to support compliance, audits, and reporting requirements Leave of Absence Administration Administer and coordinate all employee leave programs, including Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA) accommodations, short-term disability (STD), long-term disability (LTD), paid parental leave, military leave, and applicable state and local leave programs Serve as the primary point of contact for employees, managers, HR Business Partners, and leave vendors regarding leave eligibility, requirements, documentation, and return-to-work processes Partner with HR Business Partners and leaders to facilitate interactive accommodation processes and ensure appropriate workplace accommodations are implemented when applicable Coordinate return-to-work planning, fitness-for-duty documentation, and benefits continuation processes in partnership with employees, managers, Payroll, and Human Resources Reporting & Systems (HRIS/Payroll) Pull and analyze benefits and payroll reports from our HRIS system (Dayforce) to support reconciliation, audits, and decision-making Partner with Payroll to ensure accurate deductions and benefits integrations Program & Operational Support Coordinate stop loss invoicing and documentation tracking Manage tax-advantaged benefit account setup and vendor coordination, including HSA, FSA, and dependent care accounts Provide support for 401(k) inquiries and vendor coordination as needed Open Enrollment & Communications Lead operational planning and execution of open enrollment Coordinate benefits communications, including monthly updates and newsletters in partnership with internal teams Compliance, Calendar & Audit Support Coordinate and support required regulatory filings and reporting (e.g., ACA reporting, Form 5500, nondiscrimination testing), ensuring accuracy and timeliness Own and maintain the benefits compliance calendar, ensuring deadlines are tracked and met Support internal and external audits by preparing documentation and tracking deliverables Ensure compliance with applicable federal, state, and benefits regulations People / HR Team Serve as a trusted advisor and collaborative partner to the People/HR team and other benefits team members Partner closely with HR, Payroll, Talent Acquisition, and operational leaders to ensure seamless benefits administration and support Support a service-oriented, team-focused culture through strong communication, responsiveness, and collaboration Performs all other duties as assigned This is a fully remote position in these states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, NC, NJ, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA What You'll Bring: High school diploma or equivalent 3–5 years of experience of benefits administration experience Experience supporting benefits administration in a multi-state and/or rapidly growing organization Strong knowledge of federal and state benefits regulations and compliance requirements, including ACA, COBRA, ERISA, HIPAA, FMLA, and state leave laws Experience with HRIS Systems and benefits reporting Strong understanding of benefits administration and compliance processes High attention to detail with strong follow-through and organization Experience working with benefits brokers and carriers Working knowledge of 401(K) plans and employee questions The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. It would be great if you had: Experience supporting self-funded health plans Dayforce HRIS experience What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.