IT Project Manager (Full-time, Remote) at Connections Health Solutions

United Kingdom

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The IT Project Manager serves as a strategic partner to the VP of Information Technology Services, responsible for coordinating and driving delivery across the full enterprise IT project portfolio. This role provides the VP of Information Technology with the operational visibility, organizational bandwidth, and execution support needed to lead a complex, multi-initiative technology program. In addition to owning project delivery, the IT Project Manager supports executive communications, governance cadences, and portfolio-level tracking, functioning as a trusted extension of IT leadership. The role spans the full breadth of the IT portfolio: EHR and clinical systems initiatives, infrastructure and security projects, data infrastructure, and cross-functional enterprise programs. The IT Project Manager brings structure, accountability, and clear communication to complex efforts in a fast-paced, multi-site healthcare environment. Executive Partnership & Governance Serve as the primary point of contact for project status across all assigned initiatives Serve as the primary IT point of contact for the Director of Operations, maintaining a close partnership to ensure resource allocations, timelines, and delivery status across the enterprise initiative portfolio remain current and aligned Facilitate steering committee meetings, working sessions, and cross-functional project reviews Escalate risks and blockers with clear mitigation options; keep leadership informed without surprises Support IT leadership in preparing IT Governance Committee materials, executive status updates, and board-level reporting Maintain portfolio-level visibility across all active IT initiatives; surface conflicts, dependencies, and capacity issues proactively Act as a coordination point between IT and senior organizational leadership on strategic initiative progress Portfolio Delivery Own end-to-end project delivery across the full IT portfolio: EHR and clinical systems, infrastructure, security and compliance, and data initiatives Lead projects from initiation through closure, applying waterfall, agile, or hybrid methodology as project needs dictate Develop and maintain charters, schedules, resource plans, and status reports; manage scope, budget, risks, and issues across concurrent initiatives Serve as technical PM for EHR implementations, upgrades, integrations, and adjacent clinical system deployments Coordinate across IT, Clinical Operations, and business stakeholders to align on requirements, timelines, and go-live readiness; facilitate change management in partnership with operational leads Manage delivery coordination for security, infrastructure, and compliance initiatives — including HITRUST certification, AI enablement, and data infrastructure — in partnership with domain leads Coordinate internal IT resources and third-party vendors to deliver against project commitments Process & Standards Establish and mature project management practices, templates, and documentation standards within the IT department Contribute to the development of a repeatable project delivery model as the team scales What You'll Bring: 5+ years of project management experience, with demonstrated delivery of IT projects Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or equivalent) Strong written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders Proven ability to manage multiple concurrent projects and competing priorities The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment It would be great if you had: Experience in behavioral health, ambulatory care, or multi-site healthcare organizations Project Management Professional (PMP) certification (current and active) Agile Certified Practitioner (ACP) Familiarity with HITRUST, HIPAA, or healthcare compliance frameworks Experience working in or coordinating with remote, geographically distributed teams What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.